Patients
Reviews of Newgate Dental.
Ho Chi Minh City, Vietnam. 79 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.3 out of 10
Overall score
Multi-branch clinic in Tan Phu (outer HCMC) with four named dentists covering ortho, extraction, and filling services. Post-treatment care follow-up is a genuine strength, and regular gift promotions keep patients engaged. A credible allegation of insurance exploitation and persistent hygiene inconsistencies in the waiting area represent clear concerns.
Authenticity
6/104.77/79 Google rating triggers LIGHT tier (-1 auth). Multiple gift and prize promotions in positive reviews inflate the sample. Genuine 1-stars are present but address practical failings.
Treatment quality
6/10Named Dr. Dong, Dr. Dung (ortho), Dr. Thao (filling), Dr. Dat (extractions). 1-star: doctor checked insurance balance then pushed unnecessary filling. Assistants noted as forgetful in one review.
Cleanliness
6/10Persistent dirty waiting area across repeated visits per 1-star reviewer. Hot exam room reported separately. Other reviewers describe clinic as clean, suggesting inconsistency.
Team
6/10Four named doctors, post-treatment follow-up calls confirmed. However, one serious allegation of insurance exploitation. Staff gifts and prize events are active.
Price value
5/101-star: cleaning billed at 600k VND via insurance, double the District 3 rate. Doctor appeared to exploit insurance balance to push extra billing. Others describe costs as reasonable.
Tourist suitability
3/10Tan Phu is outer HCMC in a DOMESTIC zone. One overseas Vietnamese returning home. No genuine Western or non-Vietnamese tourist reviews. Limited walk-in tourist appeal.
What comes up well
- Four named doctors: Dr. Dong and Dr. Dung (ortho), Dr. Thao (filling), Dr. Dat (extraction)
- Post-treatment follow-up calls to patients confirmed by multiple reviewers
- Implant-focused Newgate brand with multi-branch presence in HCMC
- Misaligned wisdom teeth at 90-degree angle extracted skillfully per patient
- Reasonable orthodontic pricing confirmed by multiple braces patients
Points to weigh
- LIGHT manipulation: 4.77/79 with gift promotions and prize giveaways for new braces patients
- 1-star: doctor checked insurance balance then pushed unnecessary filling (billing exploitation allegation)
- Dirty waiting area and hot exam room reported across separate 1-star reviews
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 79 reviews
The clinic is clean and modern. The consultants are lovely and professional. In particular, Dr. Dong provided enthusiastic advice and support throughout my orthodontic treatment.
I'm currently getting braces at this dental clinic and I feel very reassured. Dr. Dung closely monitors each stage, and the treatment is gentle and not as painful as I expected. The staff are enthusiastic, Dr. Dong provides thorough consultations and often checks in with patients, and the clinic is clean. Awesome!
I've taken my family member for follow-up appointments several times and noticed the waiting area was dirty, with no improvement. There was also a male receptionist who stared at customers constantly without asking how they were doing while we waited for a long time, which was very unpleasant. I hope things will be better next time.
The dental clinic is clean. The staff and technicians are enthusiastic. The doctor does a good job.
I had my teeth scaled here with insurance for 600k, twice as expensive as the clinic in District 3 where I had it done. The doctor even persuaded me to get a filling because he knew the insurance balance that covered me. I will never go back.
The dental office works enthusiastically and professionally. The doctor examined and consulted thoroughly. The day I went for filling, Dr. Thao filled my teeth thoroughly and cleaned them cleaner than other places I've had them done. The day I went for wisdom tooth extraction, Dr. Dat extracted them quickly and with less pain. He played Jack's music for me to listen to to ease my anxiety :)).…
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The customer service staff were also enthusiastic and attentive, and the prices were reasonable. I hope the dental office will bring more smiles to customers in the future.
I just had a dental check-up here. The service was okay, but when I got to the examination room, it was REALLY HOT. It completely ruined my mood; I didn't want to go through with the service at all. This is a minor issue to judge, but imagine being in the heat outside, then going to the examination room feeling anxious and hot – it was incredibly uncomfortable, like they were saving on air…
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conditioning. I hope the dental clinic pays attention to these basic details.
The reception staff are professional, the doctors provide enthusiastic consultations, and the customer service is excellent; it's very trustworthy.
The clinic is modern, the staff are enthusiastic, and the doctors are excellent; it's definitely worth a visit.
Good service quality, professional, the dentist is very good at tooth extraction
Cute, friendly, clean dental clinic. There are many dental services here, many customers coming in and out.
Super friendly and enthusiastic staff, dedicated consulting team, professional medical team. After I left, they still called to take care of me. Very satisfied 100 points.
Prestigious dentistry in Tan Phu District. Everyone should experience it here.
Urgent! Urgent! There's a very handsome doctor named Dat there, ladies! He's also very skilled! Highly professional! Especially, he's very gentle and considerate! He's very gentle when extracting teeth! P.S.: Please don't try to steal my handsome man! Regards!
I am a foreigner returning home. I chose New Gate for my dental treatment. I am very pleased with the service from the doctor, assistants, and receptionists. I hope everyone chooses New Gate for a beautiful smile.
The dental clinic is clean, the doctors are enthusiastic and thorough in their consultations, making it a good choice for orthodontic treatment.
The staff service was excellent, you should definitely try it.
I just had my wisdom tooth extracted here, the doctor was very skilled, and the receptionist was very pretty and enthusiastic.
A very good experience with this dental clinic. The staff was very friendly and professional, and they answered all my questions about dental care. The clinic was very clean and modern, and I felt very comfortable throughout the entire procedure. I am very happy with the service and would recommend this clinic to my friends.
The dental clinic provided excellent service, and the receptionists were friendly 🥰 …
I'm currently getting braces at this clinic. I find the service very good, the prices reasonable, and the medical staff high-quality. The receptionists are very attentive and helpful. I'm very satisfied.
The dental staff are attentive and enthusiastic, and the costs here are very reasonable.
I just got braces here but I was lucky enough to win a gift from the dentist. You guys should boldly come here, it won't disappoint you. There's no 10 points but 🤣 The receptionist is so cheerful and cute
The clinic is clean, I'm getting my braces done here, the cost is reasonable, the service is good, the receptionists are enthusiastic and lovely, I'm very satisfied ❤️❤️
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