Patients
Reviews of Nava Dental Clinic Phuket.
Phuket, Thailand. 227 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.9 out of 10
Overall score
Nava Dental in Rawai is a tourist-focused Phuket clinic with a clearly multilingual front desk, long-term expat patient relationships, and pricing well below European levels. Dr. Fon is repeatedly singled out for honest, gentle treatment. The two notable concerns are an isolated complaint of uvula injury during scaling and a recurring report of appointments running late.
Authenticity
8/10English-language website, 227 Google reviews averaging 4.74, and a long thread of reviews from German, French, English, and expat patients spanning multiple years.
Treatment quality
7/10Heavy positive volume on cleanings, fillings, crowns, root canals, and Invisalign with multiple repeat patients; one 1-star review reports uvula injury from a saliva ejector during scaling, an isolated but serious safety incident.
Cleanliness
8/10Reviewers consistently describe the practice as clean and professional; no broader hygiene complaints across the 50 reviews read.
Team
7/10Dr. Fon is repeatedly named and praised by long-term expat patients; reception lead Sara is recognized for English fluency and one team member speaks German, but full team credentials are not on the website.
Price value
8/10Multiple international reviewers describe pricing as a fraction of European costs, including 30 EUR cleanings and crowns and root canals well below home prices; one French reviewer reports the cleaning price differed from advertised.
Tourist suitability
9/10Strong tourist orientation: Rawai location popular with expats, English and German support at reception, fast pre-arrival booking by email, and consultation often available the day after arrival; no advertised airport transfer.
What comes up well
- Reception speaks English and German; remote pre-trip booking confirmed
- Repeat expat patients across Europe report multi-year trust
- Cleanings, fillings, crowns, root canals all available with English explanation
Points to weigh
- One 1-star review reports uvula injury from saliva ejector during scaling
- Multiple reviewers report appointments running 20+ minutes late
- One review reports cleaning charged above advertised price
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 227 reviews
I came for a dental check-up before getting braces. The dentist had a very gentle touch, and the staff were friendly.
Reply from the clinic
The clinic was very happy to take care of you and hopes to welcome you again soon. Nawa Dental Clinic
Great local dentist in Rawai 😁 Had to wait few days for appointment, though well worth it …
Reply from the clinic
Hello Jesseye, Thank you so much for your kind words! We truly appreciate your patience and are so glad to hear you felt the visit was worth the wait. Looking forward to seeing you again soon! Nava dental Team
Horrible time management. EVERY appointment I’ve had they are always late. Always late, no exceptions. Today I had an appointment at 10:00am, they open at 10:00am and I had to wait for 20 minutes. How can you be late with your first customers of the day?? It may have taken longer but I walked out. They call you the night before to confirm only to be late. I showed up for my appointment and…
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there was one dentist and one person in the chair so clearly they double booked or they don’t know long procedures take. I’m not kidding, EVERY time they are late, and not 5 minutes. More like 25-30 minutes or more they are running behind. One time I wanted over an hour for the “specialist”. I guess their time is more important than yours. When you show up and they are late (and they already know they are late) they won’t say anything like “sorry we are running late”…..they just say “have a seat”, then when you ask 15 minutes later they say “just a moment”. They actually just don’t care.
Reply from the clinic
Dear Shelton, Thank you for your feedback. We’re truly sorry that you feel frustrated about the waiting times during your visits. We understand how valuable your time is, and we sincerely apologize for the delays you experienced. In dentistry, some procedures can unexpectedly take longer than planned, especially if a patient requires additional care to ensure the treatment is done properly and safely. Also unforeseen issues can occur, like bad traffic jammed. Our priority is always quality and patient safety rather than rushing through appointments. That said, you are absolutely right that communication is important. If there was a delay, we should clearly inform you why and not leave you wondering. We will address this with our team to improve how we communicate waiting times moving forward. We do not double book, today 2dentists practicing but one stuck in a bad traffic and came late and you were booked with her. We truly care about every person who walks through our doors, and we regret that this was not your experience. Thank you again for your honest feedback. Best wishes, Jenny Wangcherdchukiat Nava Dental Management
Highly recommended. All doctors are professionals, also super kind. They helped me with my pain, it turned out that I need to do root canal treatment, also ended up doing crown. High quality, good to know that there is a place like this in case of any future needs.
Reply from the clinic
Hello Justyna, We’re truly glad to hear that you felt our professionalism and most importantly, that we were able to help relieve your toothache. Thank you from the bottom of our hearts for taking the time to share your experience at Nava Dental Clinic.Your kind words mean a lot to our team. We look forward to welcoming you again soon. Jenny Nava dental Team
Excellent service. The doctor was very gentle. The staff were polite. I will definitely use their services again.
Reply from the clinic
Thank you very much for your lovely words, Khun Kae! Hope to welcome you again for your routine check up. Best wishes, Nava Dental Team
I paid 2000 TB for descaling. That's the price in France. Be aware that the advertised prices were not honored.
Reply from the clinic
Hello Sebastien, Thank you for your feedback. We’re sorry to hear you were not fully satisfied with your experience. Our cleaning fees are transparent and range from 800–2,000 THB, depending on stain, plaque buildup, and treatment complexity. Because of doctor-patient confidentiality, i can't share specific details about your case. But it has a reason why the dentist charges 2000baht. If you want to know why, please feel free to contact us. We appreciate your opinion and wish you a pleasant day. Jenny Nava Dental Management
I always hated going to the dentist.. however I had a tooth removed at Nava and I must say how good they are...I would highly recommend Nava anytime ..I would be very happy to come back again..which is something I never thought I would say about visiting the dentist... 100% recommended Nava.. Thank you...
Reply from the clinic
Hi Sean, Thank you so much! Your words means a lot to us. See you again for your future dental needs. Nava Dental Team
Nava Dental Clinic provides an excellent experience from start to finish. Appointments are easy to book and handled very quickly, and the staff are highly professional, welcoming, and thorough in their explanations. They always make you feel comfortable throughout the treatment — and they do it all with a smile. A clinic I can warmly recommend.
Reply from the clinic
Hi Henrik, Thank you so much for the wonderful 5-star rating! 😊 It was truly a pleasure having you with us, you are such a lovely person and our team genuinely enjoyed taking care of you. Thank you for your trust and kind support. We look forward to welcoming you again and wish you a bright, healthy smile! Nava dental team
Professional and fast service! The staff is very lovely. They speak German / English very well. Very clean place to go.
Reply from the clinic
Hello Khun Marc, Thank you so much for your lovely review! 😊 We are really happy to hear that our team made you feel comfortable and well taken care of, and that speaking german and english helped make your visit pleasant. It was a pleasure having both you here, and we look forward to seeing you again soon! Best wishes, Jenny Sasitorn Nava dental Management Team
I had a stone cleaned on my head before New Year's. My uvula was damaged. The nurse sucked it out with a tube that sucks out saliva and water. I've been unable to swallow or speak for four days now. My throat hurts terribly. I don't recommend this clinic, not just because they did a bad job on me, but in general, try to avoid dental clinics in Thailand. They treat you lying down. Water from the…
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dental machine runs down your throat. They even lay you completely horizontal, but they try to bend your head down. Wouldn't it be easier to just raise your body a little so you don't have to bend your head?
Reply from the clinic
Thank you for sharing your feedback. We are truly sorry to hear about the discomfort you experienced after your visit, and we take such concerns very seriously. However, after researching the data, we are currently unable to identify this case. To allow us to investigate properly, we kindly ask that you contact us directly with your full name and the date of your visit. We have CCTV coverage and detailed clinical notes, which will help us review the situation accurately. Regarding treatment positioning: dental cleanings are universally performed in a reclined or horizontal position, as this allows the dentist to clean thoroughly and safely.This is standard practice worldwide, including in Europe and Asia.That said, if a patient experiences discomfort, gag reflex issues, or difficulty swallowing,our team is trained to adjust positioning,provide breaks,or stop treatment immediately upon request.Patients are always free to pause or discontinue treatment at any time. If there was significant pain or injury during the procedure,we encourage you to reach out to us directly so we can assess and take appropriate action.Patient safety and comfort are extremely important to us,and we would never expect someone to tolerate distress during treatment at our clinic. If this review was intended for our clinic, please contact us so we can address this matter properly. We remain committed to professional standards, transparency, and patient care. Also after reviewing your profile,we noticed that you frequently leave 1-star reviews for various businesses.While we respect the right to share feedback, we kindly ask that any public comments be accurate,factual,and fair. Reviews based on incorrect or unverified information can unintentionally cause reputational harm. We appreciate your understanding and consideration and hope you think twice for the future. Jenny Nava Dental Management
Good service, the staff were polite, and the wait wasn't long. Okay, I recommend it.
Reply from the clinic
Thank you for your encouraging words. Nawa Dental Clinic
I’ve been going to Nava Dental Clinic for the past three years for all my expat dental work, and it’s the only place I trust. Appointments are easy to get, communication is excellent, and the advice is always clear, honest, and genuinely in the patient’s best interest. They never push unnecessary treatments — instead, they explain all options plainly and let you decide. A great example: I recently…
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ly went in for a consultation about a new dental implant, and the dentist told me that due to my teeth layout, getting the implant would likely make no difference at all — and that it was entirely up to me whether I wanted to spend the money. That level of honesty is rare and very much appreciated. Thank you to the whole team for consistently excellent service and advice.
Reply from the clinic
Hi Khun Rohan, Thank you for the 5-star rating! We are happy to know you appreciated our dental consultation and honest guidance. Your support encourages our team to continue delivering the best care possible. We hope to service you again for your future dental needs. Nava Dental Clinic
The best place!! They removed this stain I’ve had for years. Hygienist so nice and got me booked within 3 days over Christmas! Will be back for the whitening package in the spring. Amazing!!
Reply from the clinic
Hi Donal, Thank you for your wonderful review. We’re delighted we could help and we truly appreciate your kind words about the ability to accommodate you quickly over the holidays. We look forward to welcoming you back for your whitening treatment. Have a wobderful day. Nava dental Team
Excellent service. The doctor was gentle. I will definitely use their services again in the future.
Reply from the clinic
Thank you very much for the 5-star review. Nawa Dental Clinic
Very good experience. The dental cleaning was done efficiently and professionally. The staff is friendly, welcoming, and responsive, which makes you feel comfortable right away. The dentist was gentle, attentive, and professional. Everything went smoothly and pain-free. I would definitely recommend this clinic.
Reply from the clinic
Hello Tristan, thank you so much for sharing your great experience and kind words about our professionalism. We’re truly grateful for your trust and are delighted to know our team made you feel well cared for. We look forward to welcoming you back to our clinic again soon for your 6months routine check up. Best wishes, Nava dental Team
You are wonderful! The service was excellent. Thank you very much!
Reply from the clinic
Thank you!
Great experience, friendly staff and a great scale and polish
Reply from the clinic
Hello Lewis, thank you very much for your 5-star review and for your kind words about our friendly staff and great service. Our team truly appreciates your support and looks forward to taking care of you again 😊🦷✨ Nava dental Team
Fantastic dental practice! From the receptionist Sara , who was extremely helpful and spoke great English to the high quality dentistry work I had. Recommend with confidence.
Reply from the clinic
Hello Richard, Thank you so much for your 5-star review! 🌟 Your kind words truly mean a lot to our entire team and make us feel incredibly special. We’re grateful you trusted us with your dental care and look forward to seeing you again soon. Best wishes, Sara & Nava dental Team
Woah I had my teeth 🦷 cleaned here and the Dentist took so much time and effort to clean and was gentle. Best I’ve ever had …
Reply from the clinic
Wow! Adam, thank you for the 5 stars! We feel so special reading your review. It’s always our goal to provide the best care and experience, and your feedback means the world to us. Hope to see you again soon to your routine check up every 6months. Best regards, Nava Dental Team
I came here for cleaning. 1,000 baht and super professional service. Amazing! I'll always use them when I travel now. And one of the employees speaks German.
Reply from the clinic
Thank you so much for the 5-star rating! We are delighted with your positive feedback. We sincerely hope to welcome you back on your next visit. Sincerely, Jenny Wangcherdchukiat Nava Dental Practice Manager
Reached out to Nava a few wks before our trip was planned, they were quick to respond, answered questions about the procedure my bf needed done, and scheduled us a consult the day after we arrived. From the start to end of his dental work, 1 week total turn around w/ 4 appts total for 16 crowns (8 upper and 8 lower) and dealing with his old front 2 crowns that were a disaster, they were honest,…
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professional, and didn’t leave any questions unanswered. Their front desk reception staff were friendly and awesome! All the dentist assistants and dentists were polite and genuinely care about the work they do and providing the best service they can to provide amazing end results! I also got a check up, cleaning, and take home whitening kit which has worked great so far and I am happy with it! I have very sensitive teeth and worn down enamel from GI issues w/ serious acid reflux and teeth grinding, they were honest that the Zoom whitening wouldn’t be the best option for me which I had a feeling it wouldn’t be and I really appreciated their honesty! Once we relocate there permanently, we will be coming back for all future dental work 100%, can’t recommend them enough thank you! Below are before/after pics of the work he had done!
Reply from the clinic
Hi Shayna & Felix, Thank you very much for your detailed 5-star review! We’re delighted to hear that your experience with our team, from communication and scheduling to treatment and results, met your expectations. Your kind words about our staff, honesty, and level of care truly mean a lot to us. We’re especially happy you felt comfortable, well-informed, and satisfied with the outcomes. A good & honest review is like a sunshine, it brightens our day and motivates us to keep getting better. We look forward to welcoming you back and caring for all your future dental needs! Jenny Nava Dental Management
Thank you so much, they helped me quickly and understood my situation! Very friendly receptionists. The doctor was a professional and did a filling and checked all my teeth. I highly recommend him.
Reply from the clinic
Hi, Words like yours truly motivate us to be better each day. Thank you for your trust and for taking the time to share your experience,it means more to us than you know. Nava Dental Team
The service was excellent. The counter staff were polite, and the doctor was very gentle. :)
Reply from the clinic
Thank you for your 5-star review. Our clinic is very pleased and grateful. Nawa Dental Clinic
A highly professional and detail oriented practice. I fully recommend it. Thanks to the whole team.
Reply from the clinic
Hello Thomas, We’re glad you noticed and appreciated our detail-oriented approach. Your recommendation means a lot to us, and we’re proud of our team for consistently trying delivering their best. Thank you again for your support! We hope to see you again soon. Nava Dental Team
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