Patients
Reviews of Magic Smile - Karlovo náměstí.
Prague, Czechia. 142 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 142 reviews
Terrible phone service. The secretary only says to look at the website. Is the only phrase that she says. Totally a waste of time.
Reply from the clinic
Good morning, Mr. Martinez, we pay close attention to the satisfaction of our clients, which is why your negative review greatly concerned me and I thoroughly investigated the matter. Given that calls are monitored primarily to ensure the quality of customer service, I had the opportunity to listen to the entire conversation. The receptionist acted professionally throughout the entire call, which lasted more than 6 minutes, offering you a choice of treatments at several of our branches, taking into account your time constraints. She also answered your questions about the price of the treatment correctly, explaining that, as a receptionist, she cannot assess your diagnosis and the scope of the service that the doctor will provide you with in advance. She also correctly referred you to our price list, which provides an informative overview of the services and their prices. Therefore, I do not see any misconduct on the part of our employee. Thank you for your understanding. Sincerely Jana Sedláková Clinic Management
Everything was perfect; I got an appointment to "repair" my broken tooth about 7 days after I called about it; the doctor and nurse were very nice and the tooth extraction was almost painless - what more could you want from a visit to the dentist? :)
Reply from the clinic
Hello, Thank you very much for your lovely review. Have a lovely day. Magic Smile Reception Team
It's very clean, very nice, and everyone is very competent and polite. I had an urgent dental problem and called many dentists; one dentist even practically kicked me out. But finding Magic Smile was wonderful. I recommend it to everyone; you can go there with confidence.
Reply from the clinic
Hello, Thank you very much for your lovely review. Have a nice day. Magic Smile Reception Team
I had a very pleasant experience at Magic Smile Dental Clinic. I would especially like to thank Dr. Ulugbek Rahimov for his professionalism and care. He is very attentive, kind, and truly skilled at what he does. He explained every step of the procedure clearly, which made me feel comfortable and confident throughout the treatment. The clinic is clean, modern, and the staff is very friendly. Thank…
Read the rest of this review
k you for the excellent service! I will definitely come back and highly recommend this clinic to others.
Great dentistry with exceptionally empathetic staff. Professional and sensitive approach at every step, from entering the reception to the examination itself. Maximum satisfaction and recommendation!
Thank you very much to the entire team for the wonderful approach! It's a pleasure to meet people who are not only professionals, but also empathetic and smiling - from the receptionists to the X-ray nurses. I feel in the best hands here and I would be happy to recommend them to others.
Praise for the dental hygiene of Mrs. Lucie and the dental treatment of Dr. Spilk. Nice and helpful ladies at the reception. I can only recommend.
Thank you very much for the dental treatment by Dr. Oleh Shpakovsky on 23.2.26. The doctor is very empathetic, skilled and patient. Thank you . Nedbálková
Reply from the clinic
Hello, Thank you very much for your lovely review. We are very happy that you are satisfied with the doctor. We look forward to your next visit. Have a nice day. The reception team from Magic Smile
Dental hygiene with Dr. Alina Kostrets was absolutely fine and painless, nice and pleasant treatment. I definitely recommend it
Every visit is a great experience at Magic Smile. Props to Dr. Spilka.
During our trip, my husband had a dental emergency; his gum had become infected. We received prompt attention, the staff was very professional and kind, they explained everything very well, and the infection was successfully treated. We are very happy with the care we received.
Everything went smoothly, the doctor and nurse were very nice, another appointment was arranged 🙂 …
The doctor and the nurse were great. So positive and kind. I had a tooth pulled and I must say it was painless and professional.
As always, great from the dental hygienist to the dentist. Reception 0 unpleasant smile and a pleasant reception is needed at such a clinic. The first thing a person sees when leaving is the ladies at the reception.
Visit to dental hygiene. Maximum satisfaction. The doctor was pleasant and smiling. She explained and showed everything. :)
Reply from the clinic
Hello, Thank you very much for your lovely review. Have a lovely day. … More
The staff are very accommodating and all patients are having chances to have an appointments in every branches where nearer to their places or address.Thanks for this kind of dental clinic.
Reply from the clinic
Hello, Thank you very much for your wonderful review. We wish you a wonderful day. The reception team at Magic Smile
Doctor Koschal Gouldberg was amazing! This was wonderful experience! I was taken care of very carefully, with respect and patience, I have never experienced so nice atmosphere and attitude. Truly very friendly and kind people. The nurse is very pleasant too! Have scheduled my next appointment already. 10 out of 10!!!!
After forty years, I stopped being afraid of the dentist today. Absolutely professional approach, office equipment, connection via the Magic Smile clinic website, where you have all the procedures, payments, and orders in one place. I was …
A visit to Magic Smile is always a bright moment of the day. Dental hygiene and dental treatment are at a high level. Kind and professional approach. Ordered patients do not wait. I can recommend!
Although I have had difficult treatments, I must say that the dentists here are exceptionally good and accommodating. I fully explain the procedures and inform about the risks and then the oven.
I always have a pleasant experience. We solved any problem together, I know in advance what will happen and how much it will cost. Everyone is very nice and considerate. I can only recommend
They were very kind, and all the doctors knew their jobs very well. I received excellent treatment and plan to schedule my next treatments here as well.
Want the same for your own teeth? Send a photo and we will come back with a written quote from Magic Smile - Karlovo náměstí.
Ask on WhatsApp