Koosi Dental Studio

Response from the owner Edited 2 years agoThank you so much for your feedback, Erick! We'll continue to do our best to make sure you feel well taken care of 🙂

Dear Nadiya, it’s been a pleasure to us to take care of your dental treatment and be part in the improvement of your health. Thank you so much for such a nice words, this kind make us proud of our work and push us to be better every day. Have a safe trip to home and see you ver soon!

Response from the owner Edited 3 years agoThank you for your kind comments! We really appreciate it! As you mentioned we are highly committed to provide the best service, high technology and best quality to all of our patients. Your comments motivate us to continue working in the same path and keep improving to make beautiful smiles and happy patients! We remain at your service and please stop by when you come back to Playa del Carmen! Kind regards Koosi Dental Team

Thank you so much for your feedback, Reina! We are so pleased to know that you are happy with our service and the professional quality of our doctors. We are continuing with your treatment, and we are grateful for your trust.

Thanks for your review, Marcos! We're glad you were happy with our service. See you soon, have a great day! 🙂

Dear Filip, Almost ten years after opening, hundreds of satisfied patients can vouch for us. We are a group of specialized dentists with an excellent reputation, and all our work is absolutely guaranteed. We would like to provide some context regarding what happened, as both sides of the story are always important: The first time you came to Koosi was because you had a toothache. When we explained that you needed a root canal, you mentioned that you didn't agree with root canal treatments and that you preferred we extract the tooth. We then explained that, for ethical reasons, we do not perform extractions, at the patient's request, of teeth that could be saved. Given this situation, you decided to go to another clinic, and they performed the extraction. Some time later, you decided to return for a checkup. During this appointment, Dr. Alejandra explained the procedure to you using photos and X-rays. She also explained that all three onlays would be placed simultaneously, as they were all located in the same quadrant, side by side, and this was the best way to properly restore function and contact points. You agreed. At your first treatment appointment with us, your attitude was clearly distrustful and uncooperative. You even asked the doctor and her assistant not to talk to each other while you were being treated because it caused you anxiety. Given this situation, we carried out the treatment, explaining each step and showing you intraoral photos of everything we did to reassure you. Even so, you constantly questioned the procedure, asking the specialist if she was sure about what she was doing. Because of this, at the end of the appointment, Dr. Alejandra, seeing your criticism and lack of trust, gave you the option of finding another dentist with whom you felt more comfortable to finish your treatment, even offering no charge for preparing the onlays. Despite this, you decided to stay. On the day of the cementation, intraoral photos were also taken and shown to you. You were also informed that if you experienced any discomfort, you could schedule a post-operative appointment for any necessary adjustments. You called a week later because you felt you couldn't floss between two teeth, and despite us giving you more than five different appointment times for a checkup and adjustment, you claimed you couldn't make it at any time. A couple of days later, we gave you more options, and you mentioned you were going on a trip. Weeks later, you wrote requesting a refund because, according to your dentist in Prague, the work was poorly done. Given this claim and because you weren't in the country, we asked for a signed report from your dentist explaining the reasons for this assertion, which you refused. We offered to see you again upon your return for a clinical examination, and you refused that as well. We reiterate: if you are not satisfied with the treatment, as we have mentioned to you on numerous occasions, Koosi's doors are open for you to come in for an evaluation, where we will show you that the work was done correctly, and even if it weren't (which it isn't), we would gladly repeat it, as that is how we handle guarantees. First, we need to confirm that the treatment is indeed faulty, as you claim, and then we'll repeat whatever is necessary until everyone is satisfied. We remain at your service. Have a wonderful day.