Patients
Reviews of Klinik Utama Lily - Batam.
Batam, Indonesia. 22 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Klinik Utama Lily is a combined medical and dental clinic inside a Batam Centre mall, with a confirmed Singaporean tourist visitor who praised the scaling and extraction quality. Named doctors Dr. Fathia, Dr. Tika, and Dr. Lisa receive positive mentions for routine procedures. The clinic's post-visit billing message to a patient raises a transparency concern, and one reviewer warns against braces. The mall location makes it conveniently accessible for ferry tourists.
Authenticity
7/104.77 rating with 2 negative and 2 four-star out of 22 is credible. Self-identified Singaporean visitor (Yatim from Singapore) confirms scaling and extraction at Batam Centre location. Named doctors Dr. Lisa, Dr. Tika, Dr. Fathia across independent reviewers. One post-visit billing message concern from a 2-star reviewer.
Treatment quality
7/10Root canal in progress (Dr. Lisa), pain-free extraction, thorough scaling, and high-quality fillings praised across independent reviewers. Dr. Fathia credited with reversing dental trauma. Orthodontic (braces) quality flagged as substandard by one reviewer. Overall routine dental work appears reliable.
Cleanliness
8/10Clinic described as clean, tidy, clinical yet aesthetic. Located inside a mall with air conditioning. Modern and complete medical equipment per multiple reviewers. No hygiene concerns.
Team
7/10Dr. Fathia, Dr. Tika, and Dr. Lisa are all individually praised by different patients. Singaporean visitor praised an unnamed young female dentist. Post-visit WhatsApp bill chasing is an admin concern. One reviewer warns against braces at this clinic.
Price value
7/10Two-tooth extraction for IDR990k described as cheap and well done. Dental services priced reasonably per majority. Post-visit billing message to a patient (who considered the work already paid for) is a transparency concern.
Tourist suitability
7/10Confirmed Singaporean dental tourist (Yatim from Singapore) visited for scaling and extraction at the Batam Centre mall location, found the female dentist superb. Mall location in Batam Centre is accessible for ferry tourists. Combined medical/dental setup is convenient. Post-visit billing message is a risk for tourists who have already left Batam.
What comes up well
- Confirmed Singaporean visitor (Yatim) praises scaling and extraction quality
- Mall location in Batam Centre for tourist accessibility
- Dr. Fathia praised for trauma-reversal approach and thorough scaling
- Pain-free extraction noted by two independent reviewers
- Child-friendly approach noted
Points to weigh
- Post-visit WhatsApp message chasing additional bill payment reported by 2-star reviewer
- Braces quality flagged as substandard; one reviewer explicitly warns against orthodontic treatment here
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 22 reviews
Thank you, Dr. Lisa, for treating my teeth. I've had a toothpaste and am also undergoing root canal treatment. I like coming to Lily Dental because it's located in a mall. …
Reply from the clinic
Hi Dasih, Thank you so much for your positive review! We're so happy you felt comfortable … More
Nice dental clinic....my child loves dental care here, the doctor is child-friendly. Keep it up...thanks
Reply from the clinic
Hi Citradewi Gunawan, Thank you for your positive review! We're so happy to hear that your child felt … More
I was so happy to have my tooth pulled here, it didn't hurt at all, I'll come here again next time.
Reply from the clinic
Hi Tessya, Thank you so much for your positive review, Sis! We're glad to hear that you had … More
Clean and comfortable dental clinic, with experienced and very friendly doctors 😍😍😍 …
Reply from the clinic
Hi Nadia Putri Septiana Matondang, Thank you for your positive review! We're so happy to hear that you felt … More
the doctor is friendly, and the staff is also very friendly, very comfortable,
Reply from the clinic
Hi Tya Lovely, Thank you so much for your positive review! We're so happy to hear that you had … More
I went to their dental clinic in 30 Jan 24 and was advised to pay IDR990k for extraction of two teeth. Which I consider very well done and cheap. However I am very angry that I received a watsapp message from the staff saying that my bill …
Reply from the clinic
Hello Ms. Auralis, We sincerely apologize for the inconvenience and frustration you experienced … More
I'm very satisfied with the service at Lily Dental. Everyone was friendly, and especially thank you to Dr. Tika, who was very patient and thorough. Highly recommended!
Reply from the clinic
Hi Gredy Editha Aryani, Thank you so much for your positive review! We're so happy to hear that you were … More
The doctor was very patient in performing my dental procedure, making me comfortable and not feeling any pain at all when I cleaned my tartar, this is highly recommended 👍🏼 …
Reply from the clinic
Hi Kevin, Thank you so much for your positive review! We're so happy to hear that you had … More
The doctor is cool, patient and thorough, yesterday I had my tooth filled here, done with excellent touch, the results are nice and neat...thumbs up anyway😚 …
Reply from the clinic
Hi Rachel, Thank you so much for your positive review! We're so happy to hear that you're … More
Hello, i'm Yatim from Singapore. Recently, i visited to Batam Ctr to this Lily's Dental for my tooth scaling & extraction on 6th Apr 2023. The young female dentist is superb and convinced me that the the whole process will be fine and she handled it very well. Thumbs up to her. 🙏😊 …
Reply from the clinic
Dear Yatim, Thank you very much for your positive review! We are very happy to hear that you … More
For braces NO, other treatments are ok, my experience at this clinic,
Reply from the clinic
Hi Ririt, thank you for taking the time to share your experience at Lily's Main Clinic 😊 We're happy to hear that you're satisfied with your other treatments. Regarding your braces experience, your feedback is very valuable to us as it helps us evaluate our services and improve them in the future. If you'd like, please contact us directly so we can hear the details of your experience and help find the best solution. Thank you for your trust 🙏 Regards, Lily's Main Clinic
Dr. Fathia is the best. She's relaxed and has eliminated my trauma from going to the dentist. She's also very patient and clean with her scaling 🤩 …
Reply from the clinic
Hi Arisandy, thank you so much for your 5-star review and your trust in Lily Main Clinic 🤍 We are delighted to hear about your experience with Dr. Fathia. We are committed to providing relaxed, patient service and making patients feel comfortable. We hope we can continue to maintain the quality of our services and become your preferred dental clinic. See you on your next visit 🤩🦷 Regards, Lily Main Clinic
The clinic is inside the mall and you can also shop there.
Reply from the clinic
Hi HERLINA AMANDA SARI, Thank you for your positive review! We're delighted to have provided you with a pleasant experience thanks to our convenient location within the mall. Warm regards, Lily Main Clinic
First time coming here.. Thank God the doctor and nurses are friendly so it's not awkward to chat.
Reply from the clinic
Hi Afsyah, Thank you so much for your positive review! We're so happy to hear that you felt comfortable and happy with our service. We always strive to provide the best for our patients. Don't hesitate to come back if you need anything else, Sis. Sincerely, Lily Main Clinic
The staff were friendly and welcoming, both via chat and in person. The doctor was also kind and informative. The room was very clean and tidy.
Reply from the clinic
Hi Angel, Thank you so much for your positive review! We're glad to hear that you had a pleasant experience at Lily's Main Clinic. We are committed to providing the best possible service. We look forward to seeing you again if you need any other dental care. Warm regards, Lily's Main Clinic
Very satisfying..the doctor is very patient and informative 😍 …
Reply from the clinic
Hi Ani! Thank you for your positive review! We're so happy to hear that you're satisfied with our service. Our doctors always strive to provide the best. If you need dental care again, don't hesitate to come back! Sincerely, Lily Main Clinic
Wishing the best & success for LILY dental clinic! Serve the customers professionally with kindness. The clinic is equipped with modern and clean facilities that makes customers feel comfortable and safe during treatment. Will happily recommend this clinic to friends and family.
Reply from the clinic
Hi Martina, Thank you very much for your positive review! We are very happy to hear that you had a pleasant experience at Klinik Utama Lily. We are committed to providing the best service and comfortable facilities for all patients. We look forward to seeing you again. Sincerely, Klinik Utama Lily
Keep up the good work, hopefully it will be useful for many people.
Reply from the clinic
Hi Abdul Rohim, Thank you so much for your positive review! We're so happy to hear that you're satisfied with our service. We hope Lily Main Clinic continues to benefit many people. Please come back if there's anything we can help you with! Regards, Lily Main Clinic
The clinic is good, comfortable and fresh, patients are pampered, especially for children's dental care, it is friendlier so children are not afraid, after treatment they can go straight to the doctor.
Reply from the clinic
Hi Iren Nababan, Thank you so much for your positive review! We're so happy to hear that you and your children felt comfortable and happy with our service. It's great that your children weren't afraid during dental treatment at our clinic. We look forward to your next visit, Sis! Sincerely, Lily Main Clinic
Professional medical personnel and complete medical equipment... hopefully it will be a blessing to the patients who are receiving treatment.
Reply from the clinic
Hi Sis, Thank you so much for your positive review! We're delighted to hear that you had … More
The service is very satisfying, my teeth are healthy again
Reply from the clinic
Hi Michael, We're so happy to hear that you were satisfied with our service! Thank you for … More
The doctors are friendly, the place is clinical but aesthetic, implying calm so that patients feel at home.
Reply from the clinic
Hi Danar, Thank you so much for your positive review! We're so happy to hear that you … More
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