Patients
Reviews of Janos Medical Center Dental Clinic.
Madrid, Spain. 69 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 69 reviews
Janos Dental Clinic is a family-run, trustworthy clinic. I entrusted my daughter's dental health to them, and the experience has been more than satisfactory. I would like to thank Dr. Nuria Pey for her professionalism and kindness in the treatment she provided us. They also offer emergency services on weekends for any problems or pain. Highly recommended.
Reply from the clinic
Thank you so much for your 5-star rating, Angel! We're delighted to know we were able to provide you with an excellent customer experience. We look forward to continuing to improve and offer you even more in the future. Best regards!
Ana the hygienist is fantastic and as for the dental service with Dr. Pey, it is wonderful.
Reply from the clinic
Thank you so much for your 5-star rating and positive comments. We strive to provide an exceptional customer experience, and it's gratifying to know we've achieved this with you. We hope to see you back soon!
Fantastic. My regular dentist. I've been there for two different things lately: wisdom tooth extractions (the surgeon made me feel very comfortable), and teeth whitening (very good results).
Reply from the clinic
Thank you so much for your 5-star rating and for sharing your experience with us. We're proud to know you enjoyed our services and hope to have you back with us soon.
Excellent service from all the professionals, especially Dr. Nuria Pey.
I went for severe pain and inflammation and was treated the same day. I had a root canal and complete reconstruction, with zero pain during and after the procedure. I don't know if the price was expensive or cheap because I'd never had one before, but the result was perfect. Procedures like this take the worry away.
Service, attention, and great professionalism. A clinic run by professionals with exquisite treatment, top-level medical knowledge, and consistently perfect results. I'm delighted.
Reply from the clinic
We're so glad to hear you enjoyed your experience with us, Alejandro! We appreciate your trust and look forward to continuing to offer you the very best. Best regards!
My experience at Janos Dental was the worst I've ever had at a medical center. I found them online and went on Saturday, March 25th, because they offer emergency services and I was suffering from excruciating mouth pain (I was taking pills every four hours). One tooth was hurting, but the dentist only performed the first part of the root canal on the adjacent tooth, saying it had necrosis and that…
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the pain could be referred to it. They charge upfront for this, as if the entire procedure had been done (€300). I returned on Monday the 27th (in a lot of pain), and the dentist cleaned it and left it open, telling me that the adjacent tooth (the one that was hurting me) was slightly inflamed, but that there was an 89% chance nothing else would be needed. The next day, I had to go back to the emergency room because I couldn't stand the pain anymore, and another dentist closed it and prescribed antibiotics for seven days, expressing surprise that her colleague hadn't done it. Even so, desperate because of the pain, I went to another clinic where they performed a full root canal (€200) on the tooth that had been hurting from the beginning, saying there was no doubt I needed it. When I returned to Janos on Saturday, April 1st, for the second part of the root canal (a week after the first time), I was still in a lot of pain. I was taking pills every four hours. The first dentist did a CT scan, telling me everything was fine and that she didn't know what the problem could be, saying that simply cleaning the area again should make the pain disappear. She told me that if it didn't, I should call them for an emergency appointment. To top it all off, both times I went for my appointment, I was more than an hour late. The pain wouldn't subside, and I spent two days calling both numbers and sending messages (the automated system that forwards you says they'll reply on Monday after noon). I even told them I was very unhappy and asked them to please refund half my money since they had only done half the treatment so I could spend the rest elsewhere. They called me on Monday, April 3rd, at 10:30 a.m., but I couldn't answer. An hour later, I called them numerous times but didn't get a response until 3:35 p.m., when they told me the doctor would call me back in ten minutes. She didn't call back until 5:15 p.m., and only because I kept calling while I was on my way to the second clinic. There, they cleaned the area and prescribed more antibiotics because the infection persists. I asked to speak with the manager and they told me he would call me back the next day or the day after. So, after notifying them in the morning that if he didn't call me back before noon I would leave a review, they told me I could speak with him the following day. Given all these absurdities, I have formally requested a refund for the portion of the treatment I haven't received. It's not just the lack of professionalism in the face of so much pain (they didn't prescribe antibiotics initially, they told me that the tooth that hurts 89% of the time didn't need treatment, they didn't extend the antibiotic the second time, telling me everything was fine, and my appointments were over an hour late), but also the terrible management and apathy on the part of the manager. I'm posting this message in case it can help someone else, knowing the awful experience I've had at this clinic. Absolutely no one has ever bothered to contact me. There's no response, not even regarding the money or a call to check on my health. When I complain, they tell me a manager will contact me, but they never do... They've already been paid, and they don't care about anything else. At Janos Dental, we're not patients, we're just customers.
Reply from the clinic
Dear Client, We feel obligated to share this information publicly, as you are disregarding the information you have privately, and the established channels for addressing any issues that require clarification. The clinic has used formal channels for this matter, not the pressure exerted by social media, which does not filter its content. Your case was referred to and addressed by the legal department of the College of Dentists, and by the medical society to which you belong. You always had the opportunity, which you did not use, to file your complaint through the official complaint form of the Community of Madrid, which the clinic has on file, as is legal and legitimate, and which you were advised to use. Social media is for expressing opinions; your continuous deletion and uploading of the same issue since March has a different meaning in the social sphere. I hope you will reconsider and use the formal channels for your complaint/claim. We are at your disposal to continue the process through these channels. Sincerely,
I've been a customer for over 20 years because of their professionalism, reliability, and excellent work. They are completely trustworthy.
Thank you so much for your excellent service, kindness, cordiality, and, above all, your professional approach, which demonstrates your experience and competence. Simply, thank you so much.
A great team. I feel very well treated by everyone in general, and by Dr. Nuria in particular.
The professionals are very good, and the service is excellent, highly recommended 💯 …
An excellent clinic. My experience is unbeatable. I found the clinic due to an emergency in the middle of the pandemic; the solutions and treatments provided were unbeatable. I want to highlight the professionalism of the doctors and the entire team. I have definitely found the clinic for my entire family, and I have certainly recommended it to several friends and relatives, who are equally…
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delighted. Congratulations, team!
Wonderful, friendly service, and well-explained and treated solutions. I had a filling that had been bothering me for years; others couldn't fix it, and dentist Nuria fixed it. Highly recommended for children. I've been taking my three children to her ever since, and she's unbeatable! They're eager to return!
I went to the clinic on a friend's recommendation. From the first contact with the doctor, she explained the entire process to me at each visit. Since I'm quite fearful of anything related to my mouth, they always reassured me, asking if I felt any pain so they could, if necessary, do it in a gentler or less aggressive way. The treatment they recommended worked perfectly, just as they described. I…
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consider this clinic very professional. I wish Dr. Pey every success in her career. See you soon!
Thank you very much Dr. Nuria, delighted with the tooth restoration, I will return.
Yesterday I went to the dentist with a terrible toothache, and the strange thing was, when they took an x-ray, they said they couldn't see anything except a filling that needed replacing. They kept tapping on my teeth and applying ice to see if it would affect me, and sure enough, it hurt. They replaced the filling, but the pain hasn't gone away, and all they prescribed was ibuprofen. It's odd…
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that with the pain I'm in, they didn't do anything more than replace the filling, which cost me €51 and was poorly done since I can't even floss between my teeth. They were very nice, though, but I won't be going back because I'm still in excruciating pain, and now I'm going to the emergency room to see if they can prescribe something until I can see another dentist in my area on Monday...
They're completely unprofessional. It's supposed to be an emergency dental clinic, but I called at least two hours ago. They asked me to explain my problem, and after I told them about the pain I was in, they completely ignored me. Well done, what professionals! A disastrous dentist. Thank goodness I didn't call back because if this is the service, I don't even want to imagine what the treatment…
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will be like.
100% recommended. They are phenomenal in implantology, serious, professional, and attentive in everything.
They have been treating me and my whole family since I was a child; they have exquisite patience and treatment and have always had a solution for any emergency.
The service was good, but the work was poor. I think the service isn't as important as the quality of the work. I'm very dissatisfied because the doctor—or maybe she's not even a doctor—spent less time looking at my daughter and more time on her phone trying to give a diagnosis. That's the problem with doctors these days; they look everything up on the internet. Like she did, it was on June 23,…
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2022, at 12:00. I think she lacks experience with children and keeps putting them off. She lacks experience and doesn't know how to talk to children. They should be treated well. I didn't like that she yelled at her. She should think like a child in those moments, or like a parent, if she is one. If not, I understand.
Thank you so much! I went in for an emergency and they treated me wonderfully. I'm very happy with the work; the staff were amazing. From now on, I have a new patient!
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