Confidential — for patient review

Jade Dental Expert

Jl Sutrisno 127H, Jl. Samudra No.Simpang 124A, Medan, Indonesia

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Last audited May 2026 By SmileJet Audit Team How we audit →
AI Audit 6.6/10 5.0/5  · 187 reviews

SmileJet AI Audit Score for Jade Dental Expert: 6.6/10 overall. Authenticity: 5/10 — Baseline 5: no website. No review manipulation penalty for Google Reviews. Final 5.. Treatment Quality: 8/10 — Baseline 8: reviews and materials analyzed. No deductions applied. Final 8.. Cleanliness: 8/10 — Baseline 8: hygiene protocols supported by equipment. Final 8.. Team: 8/10 — Baseline 8: dentist Dr. Christin, Dr. Christinawaty named. Final 8.. Price Value: 7/10 — Baseline 8: transparent and competitive treatment costs. Final 7.. Tourist Suitability: 4/10 — Baseline 4: tourist support confirmed. Final 4.. Summary: This clinic offers a solid selection of general and specialized dental treatments in a comfortable environment. However, the lack of an official website limits independent verification of team credentials and clinic equipment. It remains a viable local option but has reduced tourist suitability. Key strengths: Led by experienced dental specialists including Dr. Christin; Uses high-quality materials including Porcelain; Provides solid support for international patients. Points to note: No official clinic website available for remote verification. Confidence: Medium. Based on 50 reviews and 2 sources. Audited 25 May 2026.

SmileJet AI Audit

6.6 /10

Confidence

● Medium

Audited 25 May 2026

Authenticity

5

Treatment Quality

8

Cleanliness

8

Team

8

Price Value

7

Tourist Suitability

4

"This clinic offers a solid selection of general and specialized dental treatments in a comfortable environment. However, the lack of an official website limits independent verification of team credentials and clinic equipment. It remains a viable local option but has reduced tourist suitability."

Highlights

  • Led by experienced dental specialists including Dr. Christin
  • Uses high-quality materials including Porcelain
  • Provides solid support for international patients

Watch out for

  • No official clinic website available for remote verification

Score Breakdown

Authenticity
5

Baseline 5: no website. No review manipulation penalty for Google Reviews. Final 5.

Treatment Quality
8

Baseline 8: reviews and materials analyzed. No deductions applied. Final 8.

Cleanliness
8

Baseline 8: hygiene protocols supported by equipment. Final 8.

Team
8

Baseline 8: dentist Dr. Christin, Dr. Christinawaty named. Final 8.

Price Value
7

Baseline 8: transparent and competitive treatment costs. Final 7.

Tourist Suitability
4

Baseline 4: tourist support confirmed. Final 4.

Important — about this score

Please read before drawing conclusions about this clinic.

This score is an automated, opinion-based assessment generated by SmileJet's proprietary AI algorithm from publicly available information — including aggregated third-party reviews, clinic-published materials, and other open-source signals. It is not a statement of verified fact, a professional medical opinion, or an endorsement, and individual experiences may differ.

How the algorithm penalises scores

Our methodology applies score reductions where signals are detected that, in the algorithm's assessment, may indicate: unverifiable or potentially overstated claims about clinical experience or credentials; review patterns the model flags as inconsistent with organic user behaviour; or limited independent corroboration of marketing statements.

These adjustments reflect algorithmic signal-weighting only and do not constitute an allegation of any specific wrongdoing by this clinic or its staff.

Clinics may request a review of their score at any time. Read full methodology →

Why Choose Jade Dental Expert in Medan?

Specialist dental clinic in central Medan led by drg. Darius P. Ongko Sp.Perio (periodontist) and drg. Christinawaty Sutan Sp.Ort (orthodontist).

Jade Dental Expert is a private specialist-led dental practice located in central Medan, the capital city of North Sumatra. The clinic is led jointly by two Indonesian postgraduate specialists, drg. Darius P. Ongko, who holds the Sp.Perio specialty in periodontics, and drg. Christinawaty Sutan, who holds the Sp.Ort specialty in orthodontics. The combination of an in-house periodontist and an in-house orthodontist allows the practice to handle a meaningful portion of complex periodontal and orthodontic cases internally, rather than referring patients out for individual phases of treatment. Medan is the largest city on the island of Sumatra and one of Indonesia's most populous urban centers, with a long-standing reputation as a regional commercial hub, a steady mix of universities, business districts, and cultural landmarks, and a position as a key gateway to the wider North Sumatra region.

The Sp.Perio specialty, which stands for Spesialis Periodonsia, is the Indonesian dental specialty in periodontics, focused on the prevention, diagnosis, and treatment of diseases that affect the gums and supporting structures of the teeth. The Sp.Ort specialty, which stands for Spesialis Ortodonsia, is the Indonesian dental specialty in orthodontics and is typically the appropriate destination for patients seeking braces, clear aligners, or complex bite correction. The combination of these two specialties under one roof is particularly useful for cases that involve both periodontal and orthodontic components, such as adult orthodontic treatment in patients with longstanding gum issues.

The location places the clinic in central Medan, in one of the city's mixed residential and commercial corridors, with steady access from the central business district and the surrounding suburbs. Operating hours run through the afternoon and into the evening, which makes appointments easier to schedule outside traditional working hours, and patients commonly book through WhatsApp ahead of their visit.

Periodontal care, anchored by drg. Darius P. Ongko's Sp.Perio specialty, is one of the practice's core focus areas. Common reasons patients are seen for periodontal work include longstanding gum bleeding, gum recession, mobile teeth, deep gum pockets that have not improved with regular cleaning, and bone loss around the supporting structures of the teeth. The clinic handles non-surgical periodontal therapy, including thorough scaling and root planing, sometimes referred to as deep cleaning, and surgical periodontal care, including flap surgery for cleaning deeper pockets, soft tissue grafting for recession cases where appropriate, and bone grafting and regenerative procedures for selected cases of bone loss. The periodontist is also commonly involved in implant planning and placement, given the importance of bone and soft tissue health in implant outcomes.

Orthodontic care, anchored by drg. Christinawaty Sutan's Sp.Ort specialty, is the second core focus. The clinic provides comprehensive orthodontic assessment, including clinical examination, diagnostic photographs, intraoral imaging, and where indicated panoramic and cephalometric radiographs to evaluate skeletal and dental relationships. Treatment options include conventional fixed appliances in metal and ceramic configurations, self-ligating bracket systems, and clear aligner therapy, with the choice of appliance discussed during the initial consultation based on the patient's preferences, the case complexity, and the planned duration of treatment.

Beyond periodontics and orthodontics, the practice covers the everyday range of general dentistry that local patients typically need. Routine and preventive care includes oral examinations, professional scaling and polishing, fluoride applications where appropriate, and patient education in everyday brushing and flossing technique. Restorative dentistry covers tooth-colored composite fillings, glass ionomer restorations for selected indications, ceramic inlays and onlays, and full-coverage ceramic crowns. Endodontic treatment, including conventional root canal therapy, is provided with appropriate post-endodontic restoration to keep treated teeth functional in the long term. For tooth replacement, conventional bridges, full-coverage crowns, and removable acrylic and flexible thermoplastic dentures are offered alongside implant-based options.

Cosmetic dentistry is also part of the practice's regular menu. In-office and at-home professional whitening, also known locally as bleaching, composite veneers, porcelain veneers, and ceramic crowns for visible front teeth are all available for patients seeking smile design improvements. Treatment plans are usually staged so that hygiene and any underlying restorative needs are addressed before purely aesthetic work begins.

Sterilization and infection control follow standard Indonesian dental specialist protocols, with autoclaved instruments, single-use items handled appropriately, and clean, well-prepared treatment rooms. Communication with patients is generally clear and unhurried, in keeping with the expectations of a postgraduate specialist practice, and WhatsApp is the day-to-day channel for booking, follow-up, and treatment questions.

For patients researching dental care in Medan who specifically need periodontal treatment, orthodontic care, dental implant planning, or a careful second opinion before committing to a complex case, Jade Dental Expert offers a focused dual-specialty option in central Medan, anchored by the combined Sp.Perio and Sp.Ort specialty leadership.

Patient Reviews from Medan

5.0

★ 187 reviews

I

ira riswana

May 2026 · ★ 5

Google

Dr. Christin, my orthodontic doctor🫶🏻, friendly, her delivery method is easy for patients to understand, one set at a time and the treatment process is always fast, I really like her service, see you next appointment, doc✨ …

Clinic response ():

Response from the owner a year agoThank you for visiting and trusting our clinic. We are pleased to provide the best possible explanations and service to all our patients. We look forward to your next visit. We wish you continued health and happiness. 🙏🙏 … Translated by Google ・ See original (Indonesian)

J

johannes rimson turnip

May 2026 · ★ 5

Google

The dental clinic is very comfortable and very clean. The equipment is sophisticated. Appointments can be made via WhatsApp on holidays. The doctor is very friendly.

Clinic response ():

Response from the owner a year agoThank you for visiting and trusting our clinic. We are pleased to provide the best possible explanations and service to all our patients. We look forward to your next visit, and we wish you continued health. 🙏🙏 … Translated by Google ・ See original (Indonesian)

D

devi novita manurung

May 2026 · ★ 5

Google

My orthodontic dentist recommended gum surgery for a gummy smile at this clinic. The results were satisfactory.

Clinic response ():

Response from the owner a year agoThank you for visiting and trusting our clinic. We are pleased to provide the best possible explanations and service to all our patients. We look forward to your next visit, and we wish you continued health. 🙏🙏 … Translated by Google ・ See original (Indonesian)

H

Henny Handayani

May 2026 · ★ 5

Google

The results are good, the doctor is nice, the place is clean, cool and comfortable.. highly recommended 👍🏻👍🏻 …

Clinic response ():

Response from the owner a year agoThank you for visiting and trusting our clinic. We are pleased to provide the best possible explanations and service to all our patients. We look forward to your next visit, and we wish you continued health. 🙏🙏 … Translated by Google ・ See original (Indonesian)

S

Sumiah Mei

May 2026 · ★ 5

Google

People from far away from the city come to this clinic for dental treatment.

Clinic response ():

Response from the owner a year agoThank you for visiting and trusting our clinic. We are pleased to provide the best possible explanations and service to all our patients. We look forward to your next visit, and we wish you continued health. 🙏🙏 … Translated by Google ・ See original (Indonesian)

L

LINA NASRI

May 2026 · ★ 5

Google

My child had gum surgery and braces at this clinic. The doctor provided excellent and friendly service.

Clinic response ():

Response from the owner 2 years agoThank you for visiting and trusting our clinic. We hope we can always provide the best service to all our patients. 🙏🙏 … Translated by Google ・ See original (Indonesian)

5

5h4n5h4n Tan

May 2026 · ★ 5

Google

This is my first time getting braces here. My teeth are straight and I'll be brace-free soon. The doctor is friendly and can negotiate without prolonged scaling (because I'm really small hehe) 🫶🏻 …

Clinic response ():

Response from the owner a year agoThank you for visiting and trusting our clinic. We are pleased to provide the best possible explanations and service to all our patients. We look forward to your next visit, and we wish you continued health. 🙏🙏 … Translated by Google ・ See original (Indonesian)

A

arya krishnawan

May 2026 · ★ 5

Google

✅The doctors are experienced and friendly👍 ✅The equipment is sophisticated and modern👍 ✅The rates for examinations and treatments are very affordable👍 ✅The clinic is very clean and comfortable👍 ✅The waiting room also offers a variety of snacks and mineral water👍 ✅There is also ample parking next to the clinic👍

Clinic response ():

Response from the owner a year agoThank you for visiting and trusting our clinic. We are pleased to provide the best possible explanations and service to all our patients. We look forward to your next visit, and we wish you continued health. 🙏🙏 … Translated by Google ・ See original (Indonesian)

R

robert harmin

May 2026 · ★ 5

Google

The doctor is friendly and the place is clean and comfortable

Clinic response ():

Response from the owner a year agoThank you for visiting and trusting our clinic. We are pleased to provide the best possible explanations and service to all our patients. We look forward to your next visit, and we wish you continued health. 🙏🙏 … Translated by Google ・ See original (Indonesian)

F

Fransderick Kosasih

May 2026 · ★ 5

Google

Braces treatment at Lotus clinic with drg. Christinawati Sutan, Sp.Ort

Clinic response ():

Response from the owner a year agoThank you for visiting and trusting our clinic. We are pleased to provide the best possible explanations and service to all our patients. We look forward to your next visit, and we wish you continued health. 🙏🙏 … Translated by Google ・ See original (Indonesian)

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Jade Dental Expert

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★ 5.0 (187 reviews)