Patients
Reviews of Icon Dental Kepong ( Invisalign Diamond Provider , Veneers, Implant).
Kuala Lumpur, Malaysia. 166 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.9 out of 10
Overall score
This is a highly reputable clinic located in a primary hub, offering state-of-the-art restorative and cosmetic dental treatments. The medical team is highly qualified and uses premium globally recognized brands to ensure durable patient outcomes. It is fully equipped and well-suited for international dental tourism.
Authenticity
8/10Baseline 8: website verified. No review manipulation penalty for Google Reviews. Final 8.
Treatment quality
8/10Baseline 8: reviews and materials analyzed. No deductions applied. Final 8.
Cleanliness
8/10Baseline 8: hygiene protocols supported by equipment. Final 8.
Team
8/10Baseline 8: dentist Dr. Lim, Dr. Lo named. Final 8.
Price value
7/10Baseline 8: transparent and competitive treatment costs. Final 7.
Tourist suitability
8/10Baseline 8: tourist support offered. Final 8.
What comes up well
- Led by experienced dental specialists including Dr. Lim
- Uses high-quality materials including Porcelain
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 166 reviews
I contact them to make appointment. Then they ask for my phone number. After give my phone number, just disappeared. No reply after read my message. Terrible service. *Waited for more than 3 weeks, never contact me for the appointment. But after I wrote this review, contact me immediately??? Missed messages accidentally because too many messages? Unacceptable.
Reply from the clinic
Dear Nga Lee Tion, I genuinely appreciate your feedback and want to extend a heartfelt apology for any frustration caused by our oversight in the appointment process. Can we take a moment to imagine being someone in the service industry? I believe you can understand the occasional challenges that arise despite our best efforts. We deeply regret any inconvenience caused and want you to know that we are actively working to improve our communication processes. In your line of work, how would you prefer a customer to handle a similar situation? Perhaps a friendly reminder from you could have been a game-changer in sorting this out sooner. Your insights are valuable to us, and we would love the opportunity to discuss your concerns directly. If there's a chance you might reconsider your review, it would mean a lot to us. Feel free to reach out to us on WhatsApp at 013-240300. We understand the importance of supporting small businesses, and we genuinely hope to turn this experience into an opportunity for improvement. Thank you from the bottom of our hearts for your understanding, and we eagerly look forward to hearing from you. Warm regards, Icon Dental Kepong
Dr Sarah was friendly and professional. Comfortable and gets the job done well.
I have been going to this dental for some time now.. Been seeing Dr Lo she is very good.. Encouraging and u don't feel nervous while visiting the dentist.. I have made this dental my regular place for dental.. Price is effordable as well..
I brought my uncle from hk to have a dental check up here, Dr Teo and Dr Lo are professional in skill, kind and patience in explaining, He was satisfied with the scaling and filling done! Thank you. ☺️
Love coming back here for my scaling. Their doctors are so professional, staffs are also friendly. I highly recommend you to pay a visit for your next oral check up!
The dentists here are very skilled and explain things carefully. I've been coming here for several years, and they've always done excellent work on fillings, extractions, and cleanings. The prices are also very reasonable. It's a great dental clinic! 👍 …
Scaling is comfortable as they will put on the numb, no worries it’s safe and it will also reduce the sensitivity and uneasiness during the process. I would say the most comfortable scaling & 补牙 process I have. Price wise, I will give $$$ out of $$$$$. However it’s does worth the service and professionalism.
Did braces with Dr Lim here, the experience is perfect and comfortable, highly recommended and definitely will come back for routine check up and scaling!😍😍 …
Icon Dental offers top-notch service and is excellent. If you need dental care, you can come to Icon Dental. Dr. Lim had his wisdom tooth extracted there very well and painlessly.
Dr Lim is very detailed dentist, highly recommended for Invisalign and scaling is super clean ocd level 😂 …
The service was excellent. Tooth extraction and cleaning were completely painless, and the dentist was very meticulous. They patiently explained everything I didn't understand.
I recently had a wisdom tooth removal surgery performed by Dr.Lo, and I must say that everything went incredibly smoothly. The doctor was highly skilled and made me feel at ease throughout the entire process.The clinic has a team of highly recommended dentists who prioritize patient comfort and satisfaction. You can expect a calm and peaceful atmosphere during your dental visits, helping you…
Read the rest of this review
feel at ease and relaxed.
I was most afraid of having my teeth pulled out. Dr. Teo pulled two of my teeth out completely painlessly. His service was excellent and amazing, and it changed my fear of dentists.
My sister recommended ICON for me, I have been with them 1 year, very professional dental care and off course skillful Dentist, thank you beautiful Doctor Lo with ur patience and understanding. All the staffs are polite, and the place is equipped with clean and high tech machine. The environment full with good music and spotless clean. Thank you
Doctor is patient and always follow up for the status.
Friedndly staff and dentist! The service is great! Highly Recommended! The procedure is smooth, doctor will explain patiently and no pain.
It was my first time to have my teeth cleaned and wisdom teeth extracted here. Dr. Lim and Dr. Cheng were both very attentive and professional👍 …
Great service and explanation. Dr Teo is very patient and gave very detail explain before treatment starts.
Dr Lim is very patient, comfy environment and most importantly prompt reply at whatsapp 😄 …
Did root canal treatment here with Dr Lim and he is professional and skillful, environment is comfortable too, highly recommended 👍👍👍 …
Comfortable, cleanliness & proper staff handling! Promise u won't regret here. 5 star 🌟 🌟 🌟 🌟 🌟 …
Dr. Lim and the nurse were very patient. It was my first time having a wisdom tooth extracted, and I thought it would be very painful. Because Dr. Lim is so skilled, I didn't feel any pain at all. He also explained everything very patiently. I'll definitely come back next time! 👍👍 …
I met Dr Teo, she was super nice and patient and explained everything in a clear manner.
Amazing dental clinic! The service is great! Super recommend! The procedure is smooth, and Dr. Cheng explains what to do during scaling. Not pain at all and won't like Bloody Mary.🤣 ❤️🩹 Everyone please always do scaling to keep healthy teeth 🦷 …
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