Patients
Reviews of Icon Dental Kepong ( Invisalign Diamond Provider , Veneers, Implant).
Kuala Lumpur, Malaysia. 166 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.9 out of 10
Overall score
This is a highly reputable clinic located in a primary hub, offering state-of-the-art restorative and cosmetic dental treatments. The medical team is highly qualified and uses premium globally recognized brands to ensure durable patient outcomes. It is fully equipped and well-suited for international dental tourism.
Authenticity
8/10Baseline 8: website verified. No review manipulation penalty for Google Reviews. Final 8.
Treatment quality
8/10Baseline 8: reviews and materials analyzed. No deductions applied. Final 8.
Cleanliness
8/10Baseline 8: hygiene protocols supported by equipment. Final 8.
Team
8/10Baseline 8: dentist Dr. Lim, Dr. Lo named. Final 8.
Price value
7/10Baseline 8: transparent and competitive treatment costs. Final 7.
Tourist suitability
8/10Baseline 8: tourist support offered. Final 8.
What comes up well
- Led by experienced dental specialists including Dr. Lim
- Uses high-quality materials including Porcelain
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 166 reviews
Good advice from doctor and nice and kind for the kids. Kindly recommend.
My kid like to here for check her teeth and dentist is nice and kind. Reasonable price. Kindly recommend.
This time, I got a dental crown done at Icon. Since the crown is in a noticeable position, it was a bit challenging in terms of color and shape. However, Dr. Lo is a professional dentist. She is also very meticulous, attentive, and patient in answering all the questions I had. The entire process of removing the old crown and placing the new one - full ceramic crown was comfortable and painless.…
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s. The new crown looks so natural that it’s indistinguishable from a real tooth. I am very satisfied with the result. Big thanks to Dr Lo and her team.
Excellent wisdom tooth removal done by Dr Lim! Not pain at all even during injection. Not even ant bite pain. Highly recommended
Excellent service and a clean environment 👍🏻👍🏻👍🏻 The doctor explained the issues very patiently. …
Best explanation and service by Dr.Loh! Recommended to get your treatment here ♥️
Great experience and feeling comfortable when scaling process..no pain ...very satisfying..
Dr.Sarah is very kind and detailed oriented. Thumbs up for the good service.
Dr Sarah is very attentive and detail oriented on my recent scaling and teeth filling.
The teeth cleaning service here is excellent, and the staff are very polite. 👍 …
It was a fantastic experience, no pain at all, and it was over in no time! 🥳 …
I got my teeth cleaned here; the dentist, Dr. Lo, is very professional and explained things in great detail. 👍 …
Dr. Pang explained my question in great detail and was very kind and gentle. Icon Dental had a comfortable environment that made me feel very at ease. Highly recommended!
I came to do a filling and was attended by Dr. Sarah, very well explained and she did a wonderful job in restoring my tooth!! Nice ambience of the clinic with friendly and approachable staffs :)
This dentist is truly unique. Honestly, it's quite professional. The service is Haidilao-style. Very polite, and not stressful. The procedure wasn't painful, but it took a long time. Given its quality, some might wonder why I gave it this rating. All that "good" I mentioned above comes at a price. My dental care included three fillings and a teeth cleaning. It cost a total of RM1,120. You read…
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d that right! That's over RM1,000. In Kepong, it's 30-50% more expensive than nearby competitors. Here's my summary: Service ⭐️⭐️⭐️⭐️⭐️ Equipment ⭐️⭐️⭐️⭐️⭐️ Dentist professionalism ⭐️⭐️⭐️⭐️⭐️ Atmosphere ⭐️⭐️⭐️⭐️ Price ⭐️⭐️ I think you can improve. I suggest you let patients know the cost before the procedure begins. Let them decide whether or not to proceed. Also, if anesthesia is needed and you run out of time, you might not be able to complete the entire procedure. You can suggest a different time, like another morning. That way, they won't have to go through two injections or pay for two doses of anesthesia. Will I come back: Possibly. When I feel like relaxing. But if I go, I'll probably ask for the A-Z price first, so I have a rough idea. Otherwise, I'll just have to bear the cost.
Reply from the clinic
Hello Mr. Eddie Chan, Thank you for taking the time to leave a review. We are delighted that you appreciate the professionalism of our service, equipment, and team. We understand that budget is important to every patient, which is why we clearly explain the treatment plan and costs before treatment. This is also why we spent at least half an hour consulting with you during your first appointment to ensure you fully understand the treatment plan and costs. After all, transparency is very important to us. In the subsequent second and third treatments, the areas involved were actually two different regions, so the corresponding local anesthesia (LA) required separate charges. We understand that everyone's expectations are different, so after you provided feedback, we also waived the cost of the gum examination and one anesthesia session to provide you with extra support. We hope this extra care will bring you a better experience. Regarding treatment plans, we always prioritize the patient's long-term health. While we could choose simpler treatments or address less serious issues at a lower cost, to ensure your oral health, we decided to prioritize areas requiring more meticulous care to avoid more expensive dental problems. This may require more time and money, but it is our commitment to high-quality care. We understand that different treatment processes may vary from person to person, but we believe that only by investing sufficient time and resources can we truly achieve the desired results. Thank you again for your feedback. We will continue to work hard to ensure that every patient receives a transparent and satisfactory service experience. We are always committed to improving the patient experience. If you have any further comments or suggestions, please feel free to contact us. We are happy to ensure that every visit you have meets your expectations and needs. 😊
Have a dental scaling with Dr Lim. Definitely recommend to come here!!
Icon Dental offers a comfortable environment, with attentive and gentle doctors who provide painless treatment. They also explain things very well.
Good Service for the Doctor and Nurse.Price reasonable.Parking easy clinic got reserve Car Ar for Patients
The dentists here are great, and so are the staff. Dr. Pang is a wonderful doctor; he's very gentle and patient. I highly recommend Dr. Pang.
Prices a little steep but extraction was quick and painless.
Very nice clinic and the service is prompt and very good
Doctor Pang was very patient, and the tooth extraction didn't hurt.
The first time I cleaned my teeth, I didn't feel any pain. I am no longer afraid of having my teeth cleaned. I don't feel uncomfortable when I have my teeth filled. The environment and the beautiful music made me not too nervous. Thank you Dr Lo 👍 …
Did scaling, gum surgery, crown and filling here. Great service and they were all very attentive and followed up to check on me after each procedure.
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