Dentist-led private practice in Medan offering general, cosmetic, and orthodontic care led by drg. Awanda.
- 76 Patient reviews aggregated
- 9 Photographs of the practice
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Patients
What patients wrote about this clinic.
76 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
out of 5, from 76 reviews
The doctor is not friendly. He is not focused on what he is doing.
The service is really great, I swear, it's been the umpteenth time I've been here.
the service is very good, the doctor is also good and friendly
The service is okay. It's just that the requests requested by TK are not fulfilled and only prioritize marketing, asked for tooth extraction but they didn't give it and told me to have root treatment, then asked for another dental consultation that was problematic, namely wanting a tooth filling, even then they didn't give a tooth filling, so they just pulled it out and gave cotton + medicine.…
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What's even stranger is that after asking for help from the admin Regarding the newly treated tooth, they blamed the patient instead of giving a solution, until now the tooth still hurts because of the tooth being pulled out. Already paid 250k (only for the tooth being pulled out) Just come once.
Reply from the clinic
Please understand! 1. A tooth cannot be filled if the cavity has reached the nerve, so medication is given to relieve the pain and throbbing. 2. Why is it necessary to have it extracted? To remove food debris that has been stuck for years and to determine the depth of the cavity. 3. An infected tooth cannot be extracted immediately because if it is forced, the anesthetic will not work, even if it is applied several times to the infected tooth. Therefore, simply to protect the patient from excessive pain, the extraction can be performed once the tooth is no longer painful. All procedures performed by the doctor at the clinic are carried out according to standard operating procedures (SOP) and are subject to examination. Please understand carefully when the doctor explains the procedure at the clinic, to avoid misunderstandings due to the patient's lack of understanding of the procedure being performed. Thank you!
The service is very good, the results are neat, clean and recommended for those who want dental treatment here 🫶 …
The service is friendly and satisfying, the results are also okay.. I've been a regular customer since the beginning because I really like the results and service😊 …
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Flow Dental - drg. Awanda in brief.
- Clinic
- Flow Dental - drg. Awanda
- Patient rating
- 4.7 out of 5, from 76 aggregated reviews
- Listed as
- A listed clinic, not a featured partner. How we check.
- Listing checked
- 27 April 2026
About
What this clinic actually does.
Flow Dental - drg. Awanda is a dentist-led private practice in Medan, North Sumatra, run by drg. Awanda, a licensed Indonesian dentist (drg. is the formal Indonesian title for a graduate of an accredited dental faculty, equivalent to DDS or BDS in other systems). The clinic provides routine general dentistry alongside cosmetic and orthodontic services, operating in the standard Indonesian primary-care dental clinic format known as klinik pratama gigi. Practices of this size typically run with one or two operatories, a principal dentist supported by a dental nurse or assistant, and a focus on the everyday treatment needs of a local patient base.
Single-name dentist practices like Flow Dental are common across Indonesian cities, where a principal dentist establishes a neighborhood clinic that combines general family dentistry with selected cosmetic and orthodontic services. The model offers patients direct access to the same dentist who developed the treatment plan, making it well suited to people who value continuity of care and a personal relationship with their clinician. The clinic's social media presence on Instagram supports patient communication, treatment showcases, and the kind of online discoverability that has become essential to neighborhood dentistry across Indonesia in recent years.
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Routine services typically offered at a practice of this profile include scaling and polishing for periodontal maintenance, composite resin fillings, simple and moderately complex extractions, basic root canal treatment, removable prosthetic work such as acrylic dentures and flexible partial dentures, and ceramic and porcelain-fused-to-metal crowns and bridges. Many neighborhood Indonesian general practices also offer in-office or take-home teeth whitening, composite bonding for minor cosmetic corrections such as small chips or diastema closure, porcelain veneers for front-tooth aesthetics, and fixed orthodontic appliances including conventional metal braces and ceramic brackets. Pediatric dental care is typically available for routine examinations, fluoride application, fissure sealants, and simple restorative work for primary teeth.
Orthodontic treatment is one of the highest-demand categories in Indonesian general dentistry. Strong cultural emphasis on a well-aligned smile, combined with attractive pricing relative to comparable treatment abroad, drives steady demand among teenagers and young adults across the country. Treatment is typically structured as an installment-based package covering brackets, monthly adjustments, and final retainers, with overall fees that remain a fraction of comparable treatment in Australia, Singapore, or the United States. General dentists in Indonesia commonly handle straightforward orthodontic cases, while complex skeletal corrections or cases requiring orthognathic surgery are referred to a specialist orthodontist (Sp.Ort) at one of the larger orthodontic centers in central Medan.
Cosmetic dentistry in Indonesia has grown substantially in the past decade, driven by social media, increasingly visual youth culture, and a strong domestic interest in smile aesthetics. Composite veneers, porcelain veneers, smile design treatment plans, and digital design previews have all become mainstream offerings in well-equipped neighborhood clinics. Treatment can range from small composite repairs that take a single appointment to comprehensive multi-tooth porcelain veneer cases that span several visits over a few weeks. Indonesian price points for cosmetic dentistry remain a fraction of equivalent fees abroad, which makes Medan an attractive option for both domestic and international patients seeking smile improvements at accessible costs.
Medan, as the largest city in North Sumatra and the third-largest in Indonesia, has developed into one of the country's important regional dental hubs. The city has a long-standing flow of cross-border medical travel with Penang and Kuala Lumpur in Malaysia, supported by frequent direct flights and ferry connections, and also serves a domestic patient base from across Sumatra who travel to Medan for specialist care unavailable in their hometowns. Within this broader market, neighborhood general practices like Flow Dental occupy the everyday-care segment, while larger multi-specialist centers serve more complex cases such as full-arch implant rehabilitation and comprehensive smile design.
For international patients evaluating Medan as a dental tourism destination, a useful framing is to consider which type of clinic best matches a given treatment plan. A dentist-led neighborhood practice is typically a good fit for routine work undertaken on a short trip, including a checkup and clean, several fillings, simple extractions, basic crowns, denture adjustments, whitening, or moderate cosmetic work such as composite veneers on a few front teeth. Indonesian price points for these services typically run between fifteen and thirty percent of equivalent fees in Australia or Western Europe, so even a modest treatment plan can deliver meaningful savings. For more involved work such as full-mouth implant rehabilitation, complex periodontal surgery, or extensive porcelain veneer cases, larger Medan centers with multi-specialist teams and in-house imaging facilities are typically a better match.
Patients evaluating any clinic in this category should verify several practical points before treatment begins. The first is that the principal practitioner is a licensed dokter gigi (drg.) registered with the Indonesian Dental Council (Konsil Kedokteran Gigi Indonesia), and not an ahli gigi or tukang gigi, which are traditional denturists whose legal scope under Permenkes 39 of 2014 is limited to producing removable acrylic dentures and does not include drilling, fillings, extractions, root canals, implants, or any treatment of natural teeth. The drg. designation in this clinic name confirms that the principal is a fully licensed dentist. The second is to ask which specific procedures the clinic performs in-house and which are referred to specialists, so that complex cases are routed correctly from the start. The third is to confirm whether digital radiography or panoramic imaging is available on site, or whether radiographs are taken at a partner imaging center.
Pricing transparency is generally strong in Indonesian dentistry. Clinics typically present a written treatment plan with itemized fees following the initial consultation and any required radiographs, and patients are usually welcome to ask about alternative materials, treatment sequencing, and installment options for larger plans. Communication is primarily in Bahasa Indonesia, although younger Medan dentists trained in the past decade often have functional English. For visitors traveling to Medan specifically for dental treatment, a sensible approach is to schedule the initial consultation early in the trip, agree on a written treatment plan, sequence procedures over the available days, and clarify aftercare arrangements before leaving. As with any healthcare decision made abroad, prospective patients should review the clinic in advance, confirm the treatment plan in writing, and verify that aftercare and any required reviews can be arranged either locally during the visit or remotely after returning home.
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