Patients
Reviews of Floss Dental Office.
Koh Samui, Thailand. 109 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.4 out of 10
Overall score
Floss Dental Office is a well-established multi-doctor clinic on Koh Samui serving a predominantly international clientele across 7 confirmed specializations. Strong tourist logistics with WhatsApp, late hours, and walk-ins, supported by active social media presence. Light review manipulation from personal-connection reviews; no certifications found.
Authenticity
6/10Baseline 7 (named doctors, long-running island clinic). -1 light manipulation (4.85/109, personal-connection reviews from brother and close friend of Dr Grace).
Treatment quality
7/107 named specialist doctors confirmed in reviews (Grace, Poupee, New, Na, Gun, Nun, Jang). Complex procedures including RCT, implant replacement, Invisalign evidenced. No equipment brands verified.
Cleanliness
6/10Multiple international reviewers cite clean, modern facility. Netflix in treatment room noted. No ISO/JCI certification found. No independent lab verification.
Team
6/107 named doctors with distinct specializations confirmed across 50 reviews. English, French, German speakers confirmed. No verifiable credentials or university affiliations found online.
Price value
6/10Deep clean 2,500 THB confirmed. Positive value sentiment from international reviewers. No published pricing page on website or social.
Tourist suitability
7/10Koh Samui tourist island. 8+ nationalities served. WhatsApp and LINE active. Walk-ins and emergency slots. Late hours (8pm). Active Facebook and Instagram confirmed.
What comes up well
- 7 named specialist doctors serving 8+ nationalities
- Invisalign, implants, RCT, crowns, extractions all confirmed
- WhatsApp + LINE, walk-ins, late hours (8pm)
- Active Facebook and Instagram with consistent presence
- Competitive pricing: deep clean 2,500 THB
Points to weigh
- Light manipulation: 2 personal-connection reviews (brother and close friend of dentist)
- No published credentials or certifications for any doctor
- 3+ month wait for complex crown sequence reported
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 109 reviews
Best dental practice I've ever been to. The dentist is very professional and considerate of the patient. Best practice on Samui. Highly recommended!
Reply from the clinic
Thank you very much. It's our pleasure to have you here🙂🙏 …
Dr Grace simply the best! If a dental treatment hating/fearing person like me can sit still for an hours in a relatively relaxed fashion, that says much about her ability! Gentle with great explanatory chat about what she does, etc. Thanks Dr Grace, you are great (for a dentist, LOL)!
Reply from the clinic
Thank you for your trust. It is our pleasure to have you here!
My husband and I went for a teeth cleaning. We loved it. They did a thorough and careful cleaning. 1,500 baht each. We've added this place to our Telegram channel @samuitv
Reply from the clinic
Thank you so much🙏 …
Very weak and poor service, but the people who work there are great, just no experience perhaps. I do not recommend if you are used to European standards.
Reply from the clinic
Hi Nikita Wayhome I cannot find any record in our patient data base. If you can provide more information about your visit and how we can improve? Thank you for your feedback in advance.
I had my wisdom tooth removed at this clinic—everything went great. Firstly, I was able to get an appointment quickly on the same day, and then, two days later, on the doctor's recommendation (since my gums were inflamed), I could come back for the removal. It only took 20 minutes, and the price/quality ratio was excellent. I highly recommend it! I saw Dr. Peach.
Poor service. Someone already have written about problems with appointments’ time. And I confirm it. The can appoint at exact time, you come and they say “tomorrow” as usual.🤦🏼 Awful, typical thai-service. They pretend on the high quality service and even offer you slippers and water.. but it would be better they fix the problem with scheduling. I’d like to say something about treatment but we…
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e have visited this clinic 3 times.. 2 times they were just looking and determining the problem.. 3rd time they moved an appointment.. So, we have wasted long time but even didn’t get any procedures. Therefore I can’t yet comment a treatment quality.
Reply from the clinic
Hi Alexander sorry we can't find your record in our system. Can you send us your full name please. So we can check if you came to us or other clinic.
Got my wisdom tooth removed by Dr Peach today. The injection was almost painless and everything finished in 30mins! I am very happy with the service thank you very much.
Reply from the clinic
Thank you for your trust with us🙏 …
High level of care. The receptionist very caring, and very friendly towards kids. The Dentist perfectly performed a procedure at a great cost, see you soon. A+
I was squeezed in when someone canceled and I feel so lucky! This was the best dental experience I ever had. 😁 The dentist was kind, informative and very helpful. She even dissuaded me from getting an expensive and unnecessary procedure. The office itself is very nice, clean & modern. They even have a tv on the ceiling for your viewing please during your appointment. Highly recommend!
Very professional and willing to help personal! They found a solution for my problem with the lost invisilgn tray for a very reasonable price. I definitely recommend it!
A very good doctor, the girl gives recommendations. She has an open heart, a truly honest and decent doctor.
I don’t like visiting dentists and I am not great at leaving reviews . However this business and young Dentist was simply superb from start to finish . The level of care and professionalism I have not experienced in many services let alone Demtist . This company deserves to become the Best dentist on the island if it is not already .
I am someone who is generally pretty terrified about seeing the dentist. I’ve had plenty of dentists (Canada, US, Thailand) that were too rough, didn’t communicate or treated their patients like an assembly line. Dr. Grace came highly recommended by a trusted friend. From the first visit, Dr. Grace has been outstanding. The level of care and communication was wonderful as Dr. Grace took her time…
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ime to answer my (many) questions and always made sure I felt comfortable. The attention to detail is fantastic, plus she’s using all the latest technologies to further improve the quality. By far, the best dental experience.
Reply from the clinic
Thank you for your trust in us.
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