Reviews of Deutsche Dental Clinic.

Dear Ms. Fire, Your statements are untrue and make no sense. Why would my practice manager "attack, yell at, curse, and throw you out into the street" for no reason? Just because "you asked for an appointment"??? After consulting with my staff and analyzing the CCTV footage from the entrance and reception area, which I installed for the safety of my patients and employees, a completely different sequence of events has emerged: You did indeed come to my clinic for the first time on July 11, 2024, at approximately 3:37 p.m. and claimed to have an appointment. However, my practice manager could not find any entry in our appointment book. You repeatedly stated that your acquaintance, a Mr. Dimitri, was a "personal friend of our German director" and had instructed his secretary to arrange an appointment with us. During this time, you repeatedly pointed to a picture of a woman on your cell phone. Your acquaintance, a Mr. Dimitri, was a "personal friend of our German director" and had instructed his secretary to schedule an appointment with us. My manager told them again that no one had made an appointment for them and suggested checking with their acquaintance to see if he might have booked an appointment at another clinic. They refused and became increasingly loud and unfriendly. My practice manager politely asked them several times, with folded hands, to calm down and offered them a selection of appointments for the following week. At this point, they became even more agitated and demanded immediate treatment because they were "SUPER RICH" and entitled to preferential treatment. When he showed them our appointment book, which showed that there were no more appointments available that week, they began gesturing wildly and threatening that from now on, none of their "SUPER RICH" friends or people with money would visit my practice. Just like in your letter here. Only then did my practice manager politely ask them to leave the premises. He remained behind the reception desk the entire time. He acted 100% in accordance with my wishes, because in my practice everyone is welcome, regardless of age, gender, religion, nationality, or skin color—except for those who think they're better than others and treat them condescendingly. Dr. Ramin, Dentist (By the way, I'm a native German)

My team and I take negative reviews very seriously and strive to learn from them. You gave us the lowest rating and described my long-time colleague as your "absolute worst dentist ever." Unfortunately, we cannot understand your negative assessment, especially since the visit you described unfolded exactly as it does in millions of dental practices worldwide: You made an appointment with us because of tooth pain and a suspected cavity. My colleague determined that the cause of your discomfort wasn't a cavity, but rather a gap between your molars, which led to an accumulation of food particles. He recommended closing the gap with a filling material in a tooth-preserving and cost-effective way to temporarily avoid a significantly more expensive crown. An X-ray was not taken because, according to radiation protection regulations, there was no indication for it in your case. Your examination and consultation were also completely free of charge; you declined treatment. What exactly did my colleague do wrong that you consider him the "absolute worst dentist ever"? You justify your rejection of Thai dentists by claiming they "often make poor decisions about what work is truly necessary." However, my colleague completely refuted this by suggesting only the least extensive treatment possible. You primarily complain about not being asked "whether it would be acceptable for a Thai dentist to perform the examination or consultation," presumably because you expected that only German dentists would be working at a "German Dental Clinic," which is understandable. I would like to point out that one of the many measures we take to offer our patients the best possible service is that our dentists have specialized in specific areas of dentistry through intensive and long-term continuing education. While I specialize in implantology, surgery, and extensive prosthodontics, my colleague Dr. Supanat is an expert in restorative dentistry and periodontics and has even developed a completely painless injection technique, which is particularly valued by patients with dental anxiety. Consequently, our patients are assigned to the appropriate specialist based on the nature of their complaints and informed accordingly, but without first asking "whether this is acceptable." This information may have been overlooked during your conversation with my German practice manager, but if you reflect on your experience with my colleague Dr. Supanat, it becomes clear that he essentially did everything right and even refuted your concerns regarding Thai doctors. He certainly didn't deserve the lowest rating and the assessment of being "the absolute worst dentist I've ever had," so a corresponding amendment to your review would be appropriate in the interest of fairness. Dr. Ramin and his team