Patients
Reviews of Dental 365.
Hanoi, Vietnam. 89 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.4 out of 10
Overall score
Dental 365 is an inner Hanoi clinic with a notable Russian-speaking expat niche, multilingual staff, and modern imaging. Two independent detailed accounts document crown failures and post-payment attitude decline, with refunds denied on defective restorations. The clinic suits Russian-speaking tourists but warrants caution for high-stakes restorative work.
Authenticity
5/10Baseline 7: real clinic, named doctors, multilingual reviews. -1 light manipulation 4.74/89, no verification badges. -1 review solicitation during payment noted. Final 5.
Treatment quality
4/10Baseline 7: real clinic, multiple procedures. -3 two documented failures: Tzviki Sofer 3/4 teeth need redoing, crown fell out; Denis Tkachev crown fell, bridge loose, purulent lump. Final 4.
Cleanliness
7/10Baseline 7: consistently praised as clean, modern, bright across Russian and international reviews. Chinese reviewer noted clean facility. No deductions. Final 7.
Team
4/10Baseline 7: Russian-speaking doctors praised; multi-specialist team. -2 post-payment attitude decline in 2 independent accounts; wrong retainer removed; refund denied on failed work. -1 solicitation. Final 4.
Price value
5/10Baseline 7: initial pricing praised as reasonable. -2 hidden costs post-payment, unexpected crowns; no refund on documented failed restorations. Final 5.
Tourist suitability
7/10Baseline 8: inner Hanoi primary zone, Russian-tourist niche, 3D imaging, multilingual Russian+English+Vietnamese, Jordanian and Chinese reviewers confirmed. -1 service failures. Final 7.
What comes up well
- Russian-speaking doctors; primary niche for Russian-speaking tourists
- Multilingual: Russian + English + Vietnamese
- Inner Hanoi location; 3D imaging available
- Wide service range: implants, Invisalign, crowns, wisdom teeth
Points to weigh
- Review solicitation during payment reported; light manipulation pattern 4.74/89, no verification badges
- Two documented crown failures with refusal to refund: Tzviki Sofer 3/4 restorations need redoing; Denis Tkachev crown fell out, purulent lump
- Post-payment attitude decline reported independently by Israeli and Russian reviewers; wrong retainer removed by Belgian reviewer
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 89 reviews
Bad communication. Asked for my broken upper fixed retainer to be removed but they removed the lower which wasn't even broken (thought they were only cleaning them). They did put them back but the damage was already done.
Wonderful clinic and doctors, they gave me the smile of my dreams in no time. I'm very happy with their work. Thank you!
Reply from the clinic
Vika, thank you for your kind review! We're so glad you were satisfied with the results and our team's work. Your smile is our pride!
I went here as a tourist for a dental problem. The doctors spoke English very well. It was very clean inside, they explained what they were doing and were very fast. I also got my teeth cleaned. They helped me out very good with everything and I would definitely recommend this place.
Reply from the clinic
Thank you, Tara, for your kind words! We're glad we could assist you during your visit and that you felt comfortable and well taken care of. Safe travels and take care!
The clinic is clean, and the doctors are dedicated and professional. 10 out of 10!
Reply from the clinic
Thank you, Hoang Phuong, for sharing your positive experience at the clinic! We're delighted that you're satisfied with our service. We look forward to seeing you again at your next visit!
I came to get my cavities treated. I'm afraid of dental treatment, but everything went painlessly and quickly. I was pleasantly surprised by the professionalism and attitude towards the patient. Thank you very much.
Nhi and Brian are excellent professionals, their work on my damaged teeth was precise, elegant and very gentle. I'm satisfied and very grateful to have been treated by them🙏🌷🙏 …
I had composite veneers done by Dr. Nhi. She did it very carefully, quickly and beautifully. The doctor speaks perfect Russian. The clinic is very clean and beautiful. The prices are reasonable. I recommend everyone to visit.
Reply from the clinic
Thank you, GIME, for your feedback! We're glad you had a positive experience!
Dr. Ni ❤️ I'm incredibly grateful for the quick work! I had an unpleasant incident while traveling in Hanoi and chipped a piece of my front tooth. I was able to schedule an appointment very quickly, contact the doctor (she speaks excellent Russian and is very gentle and caring), and get everything fixed! Thank you so much and highly recommend this place!!!
I highly recommend the clinic and especially Dr. Ni. I had an urgent situation with my teeth, it is not very pleasant to find yourself in such a situation on vacation. The clinic made an appointment very quickly, they did an x-ray right on the spot. The clinic is modernly equipped. After the examination, Dr. Ni explained what the problem was and how to fix it. It was absolutely clear that Dr. Ni…
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is a professional and I can safely trust her hands. She made the treatment, she just saved me! I can safely recommend the clinic and Dr. Ni in particular. Thank you very much for your professional help!
Reply from the clinic
Thank you Kseniya for sharing your experience! We're glad Dr. Ni was able to help you so effectively during your vacation. Your trust and recommendation mean a lot to us. See you if you need us again!
Excellent clinic. I came here on a recommendation and have never regretted it. It's clean, pleasant, has good equipment, and the staff is friendly. I'd especially like to mention Dr. Ni (Dr. Avocado). I had two upper wisdom teeth removed, which were quite uncomfortable, and had a backing inserted. Everything was quick, efficient, and professional, with no pain or complications. I highly…
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recommend him!
Reply from the clinic
Thank you, Stas, for your kind review! We're pleased you were satisfied with our service and Dr. Ni's work. We always strive to provide maximum comfort and professionalism for our patients.
I have experienced the service at the clinic, the facilities are clean, tidy, modern, the doctors are professional, highly skilled, experienced, the doctor's attitude is professional, meticulous. In general, there is nothing to complain about, 10 points zero, but next time I will definitely come back to use the clinic's services.
The clinic is clean, the staff is enthusiastic, the doctor is very gentle and reassuring, 10 points without any exception
The doctor was very enthusiastic, and the service was good.
This is a good dental clinic; I came here on the recommendation of other clients. The doctors here are highly qualified and knowledgeable about dental issues. I've been here three times already, with various problems, and I'm happy with the results. After treatment here, I had checkups at other clinics, and they said everything was fine and I didn't need any treatment.
Thank you so much to the clinic and the amazing Dr. Ni, you're simply the best ♥️ I had two wisdom teeth removed by her, and I'll be back in six months to have the remaining two removed. I was really apprehensive about this surgery, but everything went perfectly. I had a rather challenging case: one tooth was growing at a 90-degree angle, and most of it was hidden by the gum. I'm so glad I decided…
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to have the surgery; it's so good that we have our Dr. Avocado ♥️ I recommend her to everyone, 1000/10✨
I had a great experience with Dr. Ni. She was professional, attentive, and made sure I was comfortable throughout the process. Her care and attention to detail really stood out, and I’m very happy with the results. Highly recommend!
A few of my friends recommended me this clinic. I wasn't disappointed to say the least. Excellent service and quality. Super professional doctor, the clinic is equipped with modern equipment and materials. I'm completely satisfied with the results.
The experience was good, especially for me, who keeps postponing visits to dentists. The doctor identified my problem quickly, and didn’t take long to complete all the necessary procedures.
I had dental treatment with Dr. Ni. Two crowns, a filling, and a nerve ablation. I was very pleased with everything, and I'll definitely be back when I'm in Hanoi.
Nice clinic, friendly staff, doctor Ni is a professional. Highly recommend!
I recently visited Dr. Ni's clinic and was very impressed with his attentiveness and sensitivity to patients. I had my wisdom teeth removed and fillings placed. Everything went smoothly and easily. The next day, there was no pain or swelling. Thank you to the doctor and all the staff for their work.
The doctor is excellent, the service is great, and the prices are transparent. I feel very confident having my braces done by Dr. Nga. 5-star rating.
5-star rating for the dental clinic where I'm having my braces done, almost finished so I can look beautiful for Tet (Lunar New Year). Thank you Dr. Nga and Ms. Quynh. Especially, wisdom tooth extraction here is painless!
Doctors: Thorough consultation, answering all questions and providing the most suitable treatment plan. The clinic offers a wide range of services, from teeth cleaning and braces to cosmetic dentistry, at very reasonable prices considering the quality. Clean and modern space: New equipment and an extremely comfortable environment.
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