Patients
Reviews of Dental 365.
Hanoi, Vietnam. 89 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.4 out of 10
Overall score
Dental 365 is an inner Hanoi clinic with a notable Russian-speaking expat niche, multilingual staff, and modern imaging. Two independent detailed accounts document crown failures and post-payment attitude decline, with refunds denied on defective restorations. The clinic suits Russian-speaking tourists but warrants caution for high-stakes restorative work.
Authenticity
5/10Baseline 7: real clinic, named doctors, multilingual reviews. -1 light manipulation 4.74/89, no verification badges. -1 review solicitation during payment noted. Final 5.
Treatment quality
4/10Baseline 7: real clinic, multiple procedures. -3 two documented failures: Tzviki Sofer 3/4 teeth need redoing, crown fell out; Denis Tkachev crown fell, bridge loose, purulent lump. Final 4.
Cleanliness
7/10Baseline 7: consistently praised as clean, modern, bright across Russian and international reviews. Chinese reviewer noted clean facility. No deductions. Final 7.
Team
4/10Baseline 7: Russian-speaking doctors praised; multi-specialist team. -2 post-payment attitude decline in 2 independent accounts; wrong retainer removed; refund denied on failed work. -1 solicitation. Final 4.
Price value
5/10Baseline 7: initial pricing praised as reasonable. -2 hidden costs post-payment, unexpected crowns; no refund on documented failed restorations. Final 5.
Tourist suitability
7/10Baseline 8: inner Hanoi primary zone, Russian-tourist niche, 3D imaging, multilingual Russian+English+Vietnamese, Jordanian and Chinese reviewers confirmed. -1 service failures. Final 7.
What comes up well
- Russian-speaking doctors; primary niche for Russian-speaking tourists
- Multilingual: Russian + English + Vietnamese
- Inner Hanoi location; 3D imaging available
- Wide service range: implants, Invisalign, crowns, wisdom teeth
Points to weigh
- Review solicitation during payment reported; light manipulation pattern 4.74/89, no verification badges
- Two documented crown failures with refusal to refund: Tzviki Sofer 3/4 restorations need redoing; Denis Tkachev crown fell out, purulent lump
- Post-payment attitude decline reported independently by Israeli and Russian reviewers; wrong retainer removed by Belgian reviewer
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 89 reviews
I had the chance to visit Hanoi in early September and experienced a memorable "event" there. Since it had been a long time since I'd been to the capital, I took the opportunity to enjoy delicious food and meet up with friends. Then... perhaps because I ate something hard, my braces unexpectedly came loose and got stuck in my mouth. I panicked because of the pain, and since there were no…
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o orthodontic clinics in Hanoi, I didn't know where to go. At that moment, I just looked for the nearest dental clinic to ask for help. When I went to Dental 365, luckily, the staff were very helpful, and the doctor helped me remove the loose bracket and applied dental wax to the area to prevent friction and pain. Afterward, I took the bracket back home so the doctor could adjust it later. Throughout the process of removing the bracket and treating the gum wound, the doctor was very gentle and caring, so I didn't feel any pain at all. The service prices are quite reasonable, commensurate with the quality of service provided. Thank you Dental 365 for saving me from a potentially disastrous situation in Hanoi.
This dental clinic offers excellent service, dedicated and caring doctors, clean facilities, modern equipment, and allows appointments to be booked in advance.
Reply from the clinic
Thank you for your visit!
The dentist here examines gently, attentively and explains wholeheartedly. The clinic space creates a relaxing feeling so I don't feel scared. Thank you for giving me a wonderful experience.
The dental staff here are very helpful and enthusiastic. The dentist who does the cleaning stops frequently to ask if the patient is in pain. Very good, I will come back.
I am very satisfied with the service at Dental 365. The doctors are professional and dedicated, clearly explaining my oral health condition. The clinic is clean, has modern equipment, and the costs are very reasonable. I will recommend this dental clinic to my friends and family.
Came to have my teeth checked and cleaned, very comfortable, the doctors are very friendly. The machines and space here are very good.
Come here to experience as recommended by friends Professional and enthusiastic doctor Modern and clean equipment The important thing is reasonable cost Will recommend to friends and relatives
I was introduced to this dental clinic by a friend. The equipment here is very modern; although there are many machines, the space is spacious enough. The doctors and nurses are very enthusiastic and attentive. After having my teeth cleaned and filled, the doctor even advised me on how to care for my teeth to avoid some minor dental problems like tooth sensitivity and receding gums. It was very…
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helpful.
I paid 200,000 VND for tartar removal but it's still not clean.
I recently had my teeth done here. The cost was reasonable, the doctor provided professional advice, the procedure was gentle, the equipment was new, and the space was clean.
The clinic was clean, the staff were helpful and didn't pressure me into getting extra services. I was able to eat and drink normally after having my wisdom tooth extracted.
I contacted Dr. Ni's clinic on a recommendation. I was waiting to finally get to Vietnam to get my dental issues resolved. Ni placed two crowns and two inlays, respecting my wish to preserve as much of my natural dental material as possible. After a while, I realized the crown felt like a foreign body. Ni invited me in for adjustments, both crowns and night guards. It was always a pleasure…
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coming to the clinic, like visiting. The diagnostics are super-fast and everything is included in the price, unlike in Slavic countries (and especially in Western Europe) where you have to pay $ for every procedure. The prices are lower than in Minsk or Moscow—even lower!) The doctor speaks both Russian and English fluently, which is especially helpful for explaining where the pain is and what I need. Thank you and I highly recommend her!
I just came here for dental treatment and I'm very satisfied. The doctors are professional and enthusiastic, and the equipment is modern. The treatment process was quick and painless. The staff are friendly and attentive. I highly recommend everyone come here for dental treatment.
We visited Dr. Ni's clinic on the recommendation of friends. We received dental services, prosthetics, and implants. My husband underwent gum strengthening, three implants, wisdom tooth extraction, and an all-ceramic bridge with pre-preparation in 10 days. I had an all-ceramic bridge installed, one filling, and a dental cleaning. We plan to return in about three months for implant placement. The…
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prices are significantly lower than in Moscow, the quality of medical services and customer service are excellent, and the equipment and diagnostics are state-of-the-art. The staff is very welcoming and friendly! I would like to especially thank Dr. Ni for her help and support; we received so much attention and warmth from her, as if we were receiving a family member.
The experience of having a tooth extracted without having to rest is real. After the extraction, I was still able to go about my daily activities normally. The cost is affordable, compared to the service and space, it's okay. I will come back next time.
This dental clinic is very modern. The dentist is highly skilled and experienced.
Good service, enthusiastic doctor, clean space. Reasonable price, very cute
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