Patients
Reviews of Dental 365.
Hanoi, Vietnam. 89 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.4 out of 10
Overall score
Dental 365 is an inner Hanoi clinic with a notable Russian-speaking expat niche, multilingual staff, and modern imaging. Two independent detailed accounts document crown failures and post-payment attitude decline, with refunds denied on defective restorations. The clinic suits Russian-speaking tourists but warrants caution for high-stakes restorative work.
Authenticity
5/10Baseline 7: real clinic, named doctors, multilingual reviews. -1 light manipulation 4.74/89, no verification badges. -1 review solicitation during payment noted. Final 5.
Treatment quality
4/10Baseline 7: real clinic, multiple procedures. -3 two documented failures: Tzviki Sofer 3/4 teeth need redoing, crown fell out; Denis Tkachev crown fell, bridge loose, purulent lump. Final 4.
Cleanliness
7/10Baseline 7: consistently praised as clean, modern, bright across Russian and international reviews. Chinese reviewer noted clean facility. No deductions. Final 7.
Team
4/10Baseline 7: Russian-speaking doctors praised; multi-specialist team. -2 post-payment attitude decline in 2 independent accounts; wrong retainer removed; refund denied on failed work. -1 solicitation. Final 4.
Price value
5/10Baseline 7: initial pricing praised as reasonable. -2 hidden costs post-payment, unexpected crowns; no refund on documented failed restorations. Final 5.
Tourist suitability
7/10Baseline 8: inner Hanoi primary zone, Russian-tourist niche, 3D imaging, multilingual Russian+English+Vietnamese, Jordanian and Chinese reviewers confirmed. -1 service failures. Final 7.
What comes up well
- Russian-speaking doctors; primary niche for Russian-speaking tourists
- Multilingual: Russian + English + Vietnamese
- Inner Hanoi location; 3D imaging available
- Wide service range: implants, Invisalign, crowns, wisdom teeth
Points to weigh
- Review solicitation during payment reported; light manipulation pattern 4.74/89, no verification badges
- Two documented crown failures with refusal to refund: Tzviki Sofer 3/4 restorations need redoing; Denis Tkachev crown fell out, purulent lump
- Post-payment attitude decline reported independently by Israeli and Russian reviewers; wrong retainer removed by Belgian reviewer
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 89 reviews
The doctor is highly professional and enthusiastic, and was very gentle during my examination. The reception staff were polite, and the assistants were very helpful; they even sent me appointment notifications beforehand so I wouldn't forget my appointment ❤️❤️❤️. 10/10 service.
A fantastic experience, definitely worth coming back to everyone! The assistants were fun and friendly 🤍🥰🥰 …
I chose this dentistry because I found reviews that Dr. Ni spoke Russian. This was crucial for me, as I had a previous negative experience in another Asian country, where my mediocre English and the doctor's even worse English led to a misunderstanding. While it didn't lead to any dire consequences, it didn't help solve my problem. So, I went to Dental 365 determined to have my wisdom tooth…
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extracted and treated by any means necessary. 😂 I've already had three of my four wisdom teeth removed, so I have something to compare it to. This time was truly the most painless. Another huge plus was that they took my allergy to some anesthetics seriously and did a patch test on my hand to see if there would be a reaction. So, I've had about five teeth filled here, everything is excellent, much better and cheaper than in Bali😏 I'll come back for Dr. Ni's sake to have my last tooth extracted😊 I recommend him, 10 out of 10. I was very nervous and scared, but everything was great, as painless as possible. And yes, the other staff I encountered (the assistant and the girls at reception) were also pleasant, only positive impressions🥰
I've been to Dr. Avocado several times already; he's a wonderful doctor and a wonderful person. I had an implant placed in August, and everything went painlessly and was extremely comfortable, with no side effects. I also had dental treatment, root canals, and a wisdom tooth extraction—all positive experiences. Painless and high-quality. The doctor was always available and answered all my…
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questions! The service is also excellent, and the prices are reasonable. I'll continue to go to Dr. Avocado 😊
Very nice place, fast and friendly service. Dr. Ni and Assistant Chang are very knowledgeable, answered all my questions, performed the cleaning, and provided advice. I was very satisfied.
Dr. Diem was quite gentle. I didn't feel any pain.
The clinic is clean, modern, and well-equipped. The doctors are highly skilled, and the nurses are enthusiastic. The staff are also extremely attentive to patients.
I came here to get my teeth cleaned. Dr. Nhi was very enthusiastic in her advice, and the assistants were very gentle; it wasn't as painful as I expected. It was a very pleasant experience. 10/10! =)) ❤️🌹🌹 …
I walked past the clinic and decided to come in for a consultation and wisdom tooth extraction. I thought it would be very painful, but it was actually very smooth. There was only slight discomfort, nothing significant ❤️ Thank you to the team for your support. Everyone worked very professionally. Dr. Trang has such gentle hands 🌸
The assistants and doctors here are so lovely and funny 🤣🤣. I had my teeth whitening done here and had a great experience 😇 …
The doctor is highly qualified, enthusiastic with patients, and very gentle when examining me. The receptionist is obedient, always texts me in advance when it's time for an appointment so I don't forget ❤️❤️❤️. 10 service points
I'm having orthodontic treatment at the dental clinic and I feel that Dr. Diem and her assistants and Itan take very good care. 10 points for the service 👏👏👍 …
My mother and I are getting Invisalign clear aligners at dental 365. Dr. Nga treats and monitors us both very carefully. I really like Dr. Nga. She is very good at removing wisdom teeth.
I am having orthodontic treatment with Dr. Diem here and I am quite satisfied with the service attitude of the receptionist and doctors. The space is clean, beautiful, modern, the doctors and nurses are all skilled.
I was incredibly impressed by Dr. Dao Thu Trang’s responsiveness from the very first moment I contacted the clinic. She took the time to truly understand my issue, was completely honest and transparent about what she could do, and didn’t hesitate to refer me to a specialist if needed. Her professionalism, kindness, and integrity are rare to find. Thanks to her, I finally resolved a long-standing…
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problem. I highly recommend her to anyone looking for honest, trustworthy, and genuinely caring treatment
Thank you, Dr. Avocado, for your wonderful work! You are an excellent specialist, a very kind and friendly person. Your Russian is simply superb, especially considering you're Vietnamese—it was a pleasant surprise and a joy. It was a pleasure meeting you. You're also a beautiful woman. With Dr. Avocado 🥑, our teeth are in good hands 🙏😁. Thank you! Oleg P.S. I like avocado 🥑🤩
I recommend it to everyone! Thank you so much, you made my smile perfect ❤️
Tooth extraction was incredibly smooth and painless. The doctors were very attentive and the assistants were lovely. All three of my sisters had their braces done here. A reputable dental clinic.
The clinic has a clean, airy, and modern space. The doctors are very enthusiastic, highly professional, and always make patients feel comfortable.
The place is clean, Dr. Quynh gets a 10/10, she's professional and meticulous. I recommend this clinic 🫶. Thanks to HTrang for the recommendation 🫶 …
Dr. Ni is simply divine. I recommend everyone experience her professional skills and energy. I had an implant placed, a ceramic inlay on another tooth, a root canal cleaning, and a filling. With her, I feel completely calm and like a patient. She speaks Russian perfectly, which can be important for many. The clinic is equipped with modern equipment, the offices are clean and pleasant, and the…
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prices are also great. When you meet such doctors, you wish the world were like that. Thank you so much.
The space is clean, modern, the doctors and nurses are all skilled. The clinic also takes great care of the patients. I give it 100 points.
I am having orthodontic treatment with Dr. Diem here and I am quite satisfied with the service attitude of the receptionist and doctors. If there is any problem, the staff here have supported me very quickly and enthusiastically. I will introduce my friends to come here 🥰🥰🥰 …
The staff were very cheerful and friendly. The dentist provided enthusiastic advice, and the equipment was modern. Both wisdom tooth extractions were very good experiences.
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