Patients
Reviews of Crystal Dental Clinic.
Bangkok, Thailand. 76 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.4 out of 10
Overall score
A well-presented multi-branch Bangkok clinic in the suburban Bangna-LaSalle area with named dentists, modern facilities, and consistently reasonable pricing. Primarily serves local Thai residents with strong return-visit loyalty. One walk-in scaling incident caused a mouth wound with a rude assistant response.
Authenticity
6/10Google 4.89/76 triggers LIGHT tier (-1 auth). 1-star: walk-in scaling caused mouth wound with rude assistant. 2-star: unprofessional reception tone. Otherwise mostly genuine reviews.
Treatment quality
7/10Clear aligners, orthodontics, root canals, retainers, whitening, cleanings confirmed. Free 3D scan for ortho consultations. Multi-branch chain (Samyan + Bangna-LaSalle). Modern X-ray room cited.
Cleanliness
8/10Large complex with parking, snacks, comfortable waiting area. Clinic itself repeatedly praised as very clean. Nice atmosphere, scented interior noted by one patient.
Team
7/10Dr. Crystal, Dr. Lulu, Dr. Bam named. Walk-in incident had one rude assistant (not doctor). Dentists consistently praised for gentle touch and detailed explanations.
Price value
7/10Pricing described as very reasonable by multiple patients. Promotions and fun activities mentioned. No specific price data in reviews.
Tourist suitability
4/10SECONDARY Bangna-LaSalle zone. Car-dependent location with ample parking. Entirely Thai domestic patient base. No English confirmed. Not accessible for visitors without transport.
What comes up well
- Clear aligners with free 3D scan consultation
- Multi-branch chain (Samyan + Bangna-LaSalle)
- Large complex with convenient parking and waiting areas
- Reasonable pricing praised consistently
Points to weigh
- Walk-in scaling caused mouth wound; assistant response described as rude
- SECONDARY Bangna-LaSalle zone with no international tourist appeal
- LIGHT manipulation tier: 4.89/76 reviews
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 76 reviews
The service was excellent. Dr. Crystal and the staff were very lovely.
The doctor is cute, has a gentle hand, and gives really good advice. 🥹💗 …
Super nice, well, and clean services. The reservation can be made easily via line, the location is very convenient for me, and all staff and doctor is very kind🫶🏻 …
The shop is beautiful, clean, comfortable, and the service is very good. 💞 …
Dr. Lulu has a gentle hand and is very detailed.
The clinic is clean, the equipment is modern, the doctor provides excellent advice and pays attention to detail. The staff is attentive. (The cost is very reasonable🤭) …
The doctor is so kind. I'm about to cry. Thank you so much.
The doctor is very cute. The staff are also very cute.
The clinic is clean. The doctor is skilled and works very quickly.
The doctor provided very detailed information. She was lovely and kind.
I came to get a retainer. The doctor was very kind and the clinic was very clean.
The dentist is so lovely. This is the gentlest teeth cleaning place on earth! ☺️
The shop is clean, the equipment is modern, and the doctor gives very good advice. He is kind and has a very gentle touch.
It's like this: Today I went in for a service without an appointment. I was going to have two people scrape off my tartar, but the results were as shown in the picture. They also said that the customer's mouth had a wound. That is, when you scraped, your equipment hit the edge of the mouth. I think I'm patient. The other side quickly raised their hand and said they couldn't take it anymore. And…
Read the rest of this review
the assistant was very rude and lacked ethics. She spoke as if I was asking for free service. This is the first time in my life that I've ever encountered this. It's expensive, but I expected it to be good according to the price. Let me tell you, just one time, it was the worst.
Reply from the clinic
Dear Mr. Teerayut, First of all, the dental team and clinic management would like to express our deepest apologies and regret for the unpleasant and inconvenient experience you experienced. The clinic's dental team has conducted a thorough investigation into the incident and is making every effort to identify the perpetrators and those involved. We are also working diligently to implement measures to prevent similar incidents from occurring in the future. We are committed to improving the skill of our dentists, the quality of assistance provided by our dental assistants, and the courtesy and communication of all our staff. Thank you for taking the time to provide your feedback. The clinic management and the dentist who owns the clinic would like to invite you back for a complimentary teeth cleaning service at your next visit. We look forward to providing you with the best possible service. Sincerely yours and thank you for your understanding. The Crystal Dental Clinic Management Team
I had the opportunity to receive root canal treatment. The doctor gave very detailed advice and treatment, and the service from the counter staff was also very friendly and excellent.
Reply from the clinic
Thank you so much for taking the time to leave a comment of encouragement for the doctor and the team. Thank you for recommending the clinic. We look forward to serving you again in the future.
The clinic is very clean. The parking lot is very large. There are seats to wait and snacks to eat. The doctor is cute and can explain every step.
The doctor was very nice and explained every step of the process. The clinic was clean and there was a waiting area.
I've been to their first branch in Samyan, but this time the Bangna area was more convenient. The clinic is clean, the prices are reasonable, and the waiting area has tables where you can bring your laptop to work while you wait. I was impressed with the modern X-ray room. Importantly, the parking lot in the large complex is very spacious, and there are plenty of food options around the clinic.
The dentist is highly skilled and explains things in easy-to-understand terms. I was very impressed with their service and will definitely be a regular customer.
The service was excellent. The staff were lovely, and the doctor was very kind.
The dentist gave excellent advice, was not harsh at all, incredibly kind, and treated me with so much affection. They explained everything carefully, had a gentle touch, and checked my teeth thoroughly. The price was also great!
The clinic is very clean, everyone is very friendly, the equipment is modern, and the doctor is very gentle. I didn't feel any pain at all during the procedure.
The clinic is clean and very inviting. The doctor has a gentle touch. I will definitely recommend it to my friends.💕 …
Reply from the clinic
Thank you very much for taking the time to write to encourage the team and the clinic. We look forward to serving you again.
The reception staff were not very professional. Their tone of voice toward customers was inappropriate, and they lacked a service mind. However, the dentist provided excellent care and was very attentive. I would recommend providing additional training for the reception staff.
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