Clinident Playa del Carmen is a full-service dental clinic offering cosmetic, restorative, and pediatric dental care in the Riviera Maya.
- 36 Patient reviews aggregated
- 1 Photographs of the practice
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Patients
What patients wrote about this clinic.
36 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
out of 5, from 36 reviews
My experience at this dental clinic was not positive. During my visit, the atmosphere was noticeably unprofessional, as the doctor addressed his staff inappropriately and in a tone unsuitable for a public service setting. I believe that a healthcare facility should demonstrate respect and professionalism towards both patients and staff.
Reply from the clinic
Thank you for taking the time to share your feedback. We regret that your experience during your visit was not what you expected. At our clinic, we maintain a constant commitment to professional care and respect for both our patients and our team. Your comments will be considered internally as part of our ongoing improvement processes.
Terrible service 👎 I wouldn't recommend that doctor at all. …
Reply from the clinic
We regret that your experience was not satisfactory. Our commitment is always to provide professional, high-quality care to every patient. We appreciate your feedback and will take it into account to continue improving our services.
⭐ (1 star) - GROSS NEGLIGENCE AND LACK OF PROFESSIONAL ETHICS DO NOT GO TO THE FEMALE DENTIST AT THIS CLINIC I went to have a simple cavity filled and left with a perforated nerve and trauma I will never forget. WHAT HAPPENED: The dentist began working on my tooth WITHOUT INFORMING ME of the risks. Without warning, she drilled directly to the nerve. The pain was unbearable. Instead of stopping th…
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the procedure and explaining what had happened, she tried to force me to accept a root canal IMMEDIATELY while I was trapped in the chair, in pain and in shock. She NEVER warned me BEFORE the procedure that there was a risk of reaching the nerve. She NEVER gave me options. She NEVER asked me for written informed consent as required by Mexican law. SERIOUS VIOLATIONS: ❌ Zero informed consent (violation of the General Health Law, Article 100) ❌ Medical negligence - drilled the nerve without proper precautions ❌ Attempted to take advantage of my vulnerable situation to sell me an expensive treatment ❌ Complete lack of professional ethics ❌ Violation of my rights as a patient (NOM-004-SSA3-2012) DAMAGE CAUSED: Permanently damaged dental nerve Chronic pain that continues [X time later] Psychological trauma from the experience Additional expenses for corrective treatment with another professional [Add any other symptoms: extreme sensitivity, loss of sensation, infections, etc.] WHAT SHOULD HAVE BEEN DONE: Before touching my tooth, he should have: Explained the risks of the procedure Informed me if there was a possibility of reaching the nerve Give me options and alternatives Obtain my written informed consent Stop immediately after drilling the nerve and calmly explain the situation to me Instead This turned a routine appointment into a medical and legal nightmare. WARNING TO FUTURE PATIENTS: This dentist does not respect your rights as a patient. She does not inform you of the risks. And when she makes serious mistakes, she tries to pressure you into paying to fix HER negligence. I have filed formal complaints with COFEPRIS and CONAMED, and I am proceeding with legal action for medical malpractice. If you value your dental health and your rights as a patient, seek care elsewhere.
I had a great experience getting my crown put back in. The facility was extremely nice inside and so were the people. The reception and the dentist spoke great English with was helpful because I am still learning Spanish. They gave me two options for my repair but did not try to push me on getting the more expensive option. I have more work that needs to be done and I will definitely come back…
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here. The price was very reasonable and they worked very quickly.
Reply from the clinic
Thank you somuch! We greatly appreciate your feedback 🙏🏻 …
Is it just me? Or do I feel ripped off every time I've taken my kids there? It seems like with Dr. Luz, I go in for one thing and end up being charged for things I didn't ask for.
Reply from the clinic
Hi! 🤓 We appreciate your feedback and are very sorry for how you feel. We sincerely apologize 🙏🏻. But please rest assured that every procedure performed by one of our specialists is always handled ethically and professionally, while always prioritizing the needs of each of our patients.
Excellent care and service from the medical staff, thank you!!
Reply from the clinic
Thank you Fernando 🙏🏻🩵
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Clinident Playa del Carmen in brief.
- Clinic
- Clinident Playa del Carmen
- Location
- Av Benito Juárez esquina, Playa Del Carmen, Mexico
- Patient rating
- 4.6 out of 5, from 36 aggregated reviews
- Listed as
- A listed clinic, not a featured partner. How we check.
- Listing checked
- 11 May 2026
About
What this clinic actually does.
Clinident Playa del Carmen is a well-regarded dental practice located in Playa del Carmen, Quintana Roo, Mexico, offering a comprehensive range of dental services to local patients and international visitors. The clinic, known under its full name Clinident Odontologia Integral, provides integrated dental care that spans general dentistry, cosmetic procedures, and specialized treatments under one roof.
The clinic's service offering covers all major areas of dental care. General treatments include professional dental examinations and cleaning, composite fillings, tooth extractions, and root canal therapy to address infected or damaged teeth. Restorative services include dental crowns, fixed bridges, and removable prosthetics including complete and partial dentures. Cosmetic dentistry encompasses teeth whitening and porcelain veneer fabrication for patients seeking smile enhancement. Pediatric dentistry is also offered, making the clinic a family-friendly option. The team includes Dr. Alejandro Serafin and additional dental professionals experienced in delivering care to both Spanish-speaking local patients and English-speaking international visitors.
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Playa del Carmen is firmly established as one of Mexico's leading destinations for dental tourism, drawing patients primarily from the United States and Canada who are seeking high-quality care at significantly lower cost than at home. Dental procedures in Playa del Carmen typically cost 50 to 70 percent less than equivalent treatments in North America, a price advantage that makes the Riviera Maya a compelling choice for patients requiring significant dental work. Common procedures sought by dental tourists include implants, full-ceramic crowns, veneers, orthodontic treatment, and full-mouth rehabilitations.
At Clinident Playa del Carmen, the team is committed to providing a welcoming, comfortable experience for every patient. Initial consultations are thorough and patient-focused, with findings and treatment options explained clearly and honestly. Patients consistently report that the clinic's doctors and staff are friendly, professional, and genuinely attentive to their needs and comfort during treatment.
The clinic operates with strong standards of sterilization and infection control across all treatment areas. Quality dental materials are used in all restorations and cosmetic work, ensuring results that are both aesthetically pleasing and clinically durable. The team's ongoing professional development ensures continued adherence to current best practices in dentistry.
Playa del Carmen's location on the Riviera Maya makes it one of the world's most desirable settings for dental tourism. The town is served by Cancun International Airport, with frequent direct flights from cities across the United States, Canada, and Europe. Once in Playa del Carmen, patients enjoy access to some of the Caribbean's most beautiful beaches, world-class cenote diving, ancient Mayan ruins, the vibrant Fifth Avenue shopping and dining boulevard, and a wide selection of accommodation from budget-friendly hostels to luxury beach hotels.
For North American patients who have been delaying dental work due to high domestic costs, Clinident Playa del Carmen represents an accessible, professionally managed solution. The clinic combines the expertise needed to address both straightforward and complex dental needs with the warmth and patient-first approach that consistently earns positive feedback from the patients it serves.
Whether visiting for a routine check-up and cleaning during a Riviera Maya vacation, or planning a longer stay to address significant dental needs, patients at Clinident Playa del Carmen can expect high-quality care in a genuinely beautiful setting.
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