Patients
Reviews of Clinica Santa Luciana.
Cali, Colombia. 314 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 314 reviews
Dr. Lucia provided excellent care; she was very clear and kind.
Reply from the clinic
We're so glad to hear your experience with Dr. Lucía was so positive and that you received clear and friendly care. Comments like yours motivate us to continue providing the best possible care. We look forward to seeing you again whenever you need us! 💙
My experience was very disappointing. I was in the waiting room for over an hour. The receptionist said she was sick and, for that reason, kept the air conditioning off, even though several people complained that it was very hot. She only turned it on when someone complained and turned it off again when that person left the room. She even said, "I'm sick and I'm not going to die for anyone."…
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." Furthermore, because she was sick, she coughed constantly without wearing a mask, which worried those of us waiting to be seen. I hope you will take steps to improve both customer service and the safety and hygiene conditions in the waiting room.
Reply from the clinic
Dear Liliana, we sincerely regret that your experience did not meet the high standards of care we strive to provide at Clínica Santa Luciana. We appreciate you taking the time to share your experience, as your feedback allows us to identify opportunities for improvement. We understand the inconvenience caused by the waiting time and the conditions you described in the waiting room, as well as your concerns regarding biosafety measures. We would like to inform you that your observations have been forwarded to the relevant departments for review and internal action, with the aim of strengthening our care processes, user service, and the well-being of our patients. At Clínica Santa Luciana, we continuously work to provide humane, safe, and high-quality care, and we deeply value your feedback. We apologize for any inconvenience caused and hope to have the opportunity to provide you with a much more satisfactory experience in the future. Sincerely, Clínica Santa Luciana Team.
Good morning, the service was 10/10, excellent, the support and facilities are very good, thank you very much for your professionalism.
Reply from the clinic
Thank you so much for your feedback and for sharing your experience! 😊 We're delighted to hear you're satisfied with our service, support, and facilities. Comments like yours motivate us to continue providing excellent service. It's been a pleasure to assist you throughout this process.
Excellent service, very good attention, the doctor was very professional
Reply from the clinic
We are delighted to hear that you had an excellent experience and that the care you received met your expectations. We will share your feedback with the doctor, who will be very grateful for your kind words. We hope to see you again soon.
Highly recommended
I highly recommend them, the service is excellent. Very happy.
Reply from the clinic
Thank you so much for recommending us, Maria Laura! 😊 We're so glad to hear you received excellent service and were happy with our customer care. We hope to see you again soon!
Excellent service, great explanation of the treatment and everything! I loved it!
Reply from the clinic
Thank you so much for your comment, Carlos Andres! 😊 We're so glad to hear you had a great experience and that the explanation of your treatment made you feel calm and well supported. Providing clear, friendly, and high-quality care is very important to us. We loved seeing you too! ✨
Excellent results from the start. My experience with my particular case has followed a particularly professional timeline. Everything has been handled with the utmost expertise and empathy. You can feel their genuine care and desire to help their patients... Thank you, thank you, thank you!
Reply from the clinic
Thank you so much for your kind words and for trusting us throughout this process, Liliana. It fills us with satisfaction to know that from the very beginning you have felt supported, professional, and empathetic at every stage of your case. We work every day with a genuine commitment to providing not only knowledge and experience, but also a personal touch and human support to each patient. Thank you, thank you, thank you for recommending us and allowing us to be a part of your well-being.
Everyone who helped me was excellent.
Reply from the clinic
Thank you so much for your review, Luz Marina! 😊 We're so glad to hear that everyone who served you was wonderful. We hope to see you again soon!
Excellent experience. From the very first moment, I received warm, professional, and very personal attention. All the staff were very kind, attentive, and always willing to answer any questions. The quality of service and commitment to patient well-being is evident. I felt supported throughout the entire process, and the results exceeded my expectations. Without a doubt, a highly recommended…
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clinic.
Reply from the clinic
Thank you so much for your kind words and for trusting us, Cristian Camilo! 💙 We are so happy to hear that your experience was so positive and that you felt supported throughout the entire process. Our commitment is always to provide warm, compassionate, and professional care, focused on the well-being and peace of mind of each patient. Comments like yours motivate us to continue giving our best every day. Thank you for recommending us and for allowing us to be a part of your journey. We always look forward to welcoming you back!
I was seen by Dr. Lucia Garcés in dentistry and it went very well, everything was very well explained.
Reply from the clinic
Thank you so much for sharing your experience, Mary! 😊 We're so glad to hear that your experience with Dr. Lucia Garcés was so positive and that you felt well supported and informed throughout the entire process. We will continue working to always provide the best care. We hope to see you again!
The service was excellent, very diligent, kind and attentive, the place was spotless, and the assistants were lovely.
Reply from the clinic
Thank you so much for your review, Liliana! 😊 We're so happy to hear that your experience was so positive. We work with great care to provide friendly, attentive, and high-quality service, so comments like yours motivate us tremendously. It's wonderful to know that you felt well taken care of and comfortable in our facilities. We always look forward to welcoming you back! 💖
The service was very good.
Reply from the clinic
Thank you so much for your review, Ruby! We're so glad to hear you enjoyed the service. We hope to see you again soon.
Dr. Lucía is the best, excellent service.
Reply from the clinic
Thank you so much for your 5-star rating, Diana Carolina! We're so glad you had such a great experience. We'll continue working with the same commitment and professionalism to always provide you with the best service. We'll be here whenever you need us!
Excellent service from the reception staff and outstanding care from Dr. Lucía Garcés, who demonstrated a very detailed understanding of my sleep apnea problems. I highly recommend the clinic. Best regards! 🙏👍🏻🤝 …
Reply from the clinic
Thank you so much for your feedback and for recommending us! 😊 We're delighted to hear that you received excellent care from our team. We truly value your trust and are motivated by knowing that you felt well supported and guided in managing your sleep apnea. We will continue working with dedication and commitment to always provide the best care. We look forward to seeing you again! 🙏🤝
Excellent service
Reply from the clinic
What a joy to read your comment! Thank you for choosing us and for sharing your experience.
The service is excellent. Everything they use is state-of-the-art, which gives you confidence in your treatment.
Reply from the clinic
Thank you so much, Paola! 😊 We're so glad to hear you felt well cared for and confident during your treatment. ✨ We always use state-of-the-art technology to give you the best experience and results. We look forward to continuing to support you! 💙
100% Recommended
Reply from the clinic
Thank you so much, Andrés, for your recommendation! We're delighted to hear that your experience was so positive. We work hard every day to provide the best service, and feedback like yours motivates us to keep improving. We hope to see you again soon! 😊
They explain everything in an excellent and practical way
Excellent care and service from all the clinic staff. I'm currently undergoing treatment and they've performed all the procedures very well, explaining my treatment thoroughly. Thank you for everything, I'm extremely happy and would recommend them without hesitation.
The staff is very professional and friendly, super attentive to everything, I felt very comfortable 😊, I highly recommend it …
I want to highlight the exceptional service from the reception staff! I had my dental treatment with Dr. Lucía Garcés under intravenous sedation. I felt very safe thanks to all the technology used during the procedure; everything was very professional and the work was excellent. I am very satisfied.
Excellent, very professional work.
Excellent, the girls were very nice and attentive.
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