Patients
Reviews of Clínica Odontológica Implantar - Dentista no Padre Eustáquio.
Belo Horizonte, Brazil. 70 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 70 reviews
Excellent service, especially the reception by the young woman named Janis!
Reply from the clinic
Hello! Thank you so much for your feedback!
Excellent clinic, great service from the receptionist Janis, very helpful and polite!!
Excellent service! The receptionist, Jeny, has a unique charisma! Congratulations!
No one answers the phone or replies to WhatsApp messages.
Reply from the clinic
Hello, how are you? We would like to better understand what happened. Could you please send us your name to our Ombudsman's number: 31 97104-1205. Sincerely, Implantar Team
Excellent service, Janine is super attentive and helpful! I highly recommend her!!
I've also been undergoing treatment for a year now. This week I was scheduled to have my four bottom teeth put on, but the secretary cancelled the appointment, saying we have to wait for the lab to process it. I'll send a message tomorrow to find out more about this.
Reply from the clinic
Hello Mr. Delisvaldo Lisboa! How are you? First of all, thank you for sharing your situation with us. We perfectly understand your expectations regarding the continuation of your treatment, especially after this follow-up period. Regarding the rescheduling, it was necessary due to the laboratory's technical timeframe, which is essential to guarantee the quality and precision of your procedures. We understand that such changes can cause discomfort, and we apologize for any inconvenience caused. Feel free to contact our team; we will be happy to clarify all the details of your treatment, including deadlines and next steps, so that you feel more secure and well-informed. Sincerely, Implantar Team
I'm getting an implant in my front tooth, the temporary one was awful, it broke several times, the implant was put in place, it's crooked, they'll have to redo everything, there's a delay between sessions, a total lack of care, I was toothless for several days, unable to work, I was going to get another implant but I won't anymore.
Reply from the clinic
Hello Mr. Guilherme, how are you? We sincerely regret your experience. This is definitely not the standard of service we strive to offer. We would like to better understand what happened and, above all, find the best way to correct the situation. We are already forwarding your report to management so that we can investigate what happened and provide appropriate feedback with a solution. Sincerely, Implantar Team
Great experience. I received excellent service and the atmosphere is great.
I'm very upset. I've been waiting a year and a half to get just one tooth put in. It was scheduled for tomorrow, March 5th. The woman sent a message canceling. I'm going anyway. I think it's disrespectful to us. I've already paid and I'm waiting. I was going to get another treatment there, but with all this stalling... It's complicated, isn't it?
Reply from the clinic
Hello Ms. Bia! We are very sorry about this situation. We will forward your report to the unit's management so that the case can be investigated. Thank you for letting us know. Sincerely, Implantar Team
I'm quite upset; I didn't think the 5-tooth implant would take this long. I started treatment in November or December 2024, and I still haven't had the implants. I had an evaluation with Dr. Dilson Pockel at the time. It seems like it will only be in April. He cancelled two appointments this year because it wasn't ready yet. I'm very sad and upset. However, regarding the professionals, the…
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dentists are excellent, polite, and I have nothing to complain about. On the day they filled out my file, they misspelled my name even after looking at my documents. We'll see how that turns out 😔
Reply from the clinic
Hello! Thank you so much for your feedback! We will forward your report to management.
Top clinic, excellent service, very polite professionals and good service.
Reply from the clinic
Hello!! Thank you so much for your feedback!
My mother had an implant and prosthesis done by Dr. Dilson, and the next day, while eating bread, the prosthesis broke. She went to talk to him but was treated very badly. She doesn't recommend him to anyone. And she had the prosthesis redone elsewhere.
Reply from the clinic
Hello Ms. Claudia, how are you? We are very sorry for what happened and we want to better understand the situation. Could you please tell us when the procedure was performed? Dr. Dilson is not currently seeing patients at the Padre Eustáquio unit, so we need to confirm the date to verify internally. Please send the following information to the Ombudsman's WhatsApp number (31 97104-1205): Your mother's full name Approximate date of service Unit where it was performed This will allow us to investigate the case more accurately. Sincerely, Implantar Team
The dentists are good. The staff in general are good, Sandy the X-ray technician is so kind! But the reception, oh my God, Larissa, doesn't even have manners, I think she even enjoys mistreating customers. Besides me, I heard her mistreating someone on the phone, and commenting to another employee that she doesn't take any nonsense. This is the second time I've experienced this kind of behavior…
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from the reception staff. Open your eyes, the business card is at the entrance!
Reply from the clinic
Hello Monica, Thank you for your feedback. We are happy with the recognition given to the dentists and to Sandy. On the other hand, we are very sorry for the negative experience at reception. This type of attitude does not reflect what we believe in and we are already addressing it internally. Your feedback is important and helps us improve. We hope to welcome you back for a better experience from the moment you arrive. Sincerely, Implantar Team
Quality care and attention to the patient from reception to the dentists.
I previously gave one star in recognition of the dentist Débora, who is an excellent professional. Otherwise, the clinic leaves much to be desired. My father, an 84-year-old with difficulty walking, began treatment on ONE tooth in July 2025. It's now November and it's still not finished. Since August, when the temporary crown was placed, it has fallen out several times, and they also had to redo…
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the mold, which didn't work. I've been taking my father with me, with great difficulty, to resolve these issues, after all, it's his front tooth, and it's not dignified to be without it. Between making the mold and delivering it, it takes 4 months, which is absurd. The last time my father tried on the mold was at the end of October, meaning there's a risk the temporary crown will fall out several more times until December, when the treatment is scheduled to be completed. (Another month to deliver a crown). I find this disrespectful, especially to my father, who is elderly and lacks the mobility to go to the clinic so many times due to their stalling tactics. And the payment was made in July. Very sad and disrespectful. Note: After the company contacted us to resolve the previously reported situation, I would like to thank them for the quick and efficient way they solved the problem. My father was satisfied, and I am relieved and also satisfied with how we resolved this issue! Thank you for your concern for my father, and once again, I appreciate the kindness, care, and competence of Dr. Débora; she deserves 10 stars!
Reply from the clinic
Hello Mrs. Flávia, how are you? We are very sorry for the situation you described and understand the frustration your father faced during his treatment. We sincerely apologize for the inconvenience and distress this has caused you. We really want to understand what happened in order to resolve it in the best way possible. Please send your father's full name to (31) 97104-1205 (Ombudsman) — this way we can investigate the case with the attention and care it deserves and find a quick and fair solution. Thank you for sharing your experience and for recognizing Dr. Débora's work. We will do everything possible to reverse this experience and restore your trust in our clinic. Sincerely, Implantar Team
The staff were very kind, helpful, attentive, and very polite. I was very satisfied with the service and the consultations!
The team is top-notch... Excellent service... from the receptionist Sheila, who is an exemplary professional, super friendly and polite! The dentists are super attentive and competent.
Clinic without any commitment. I had an appointment and was not seen.
Reply from the clinic
Hello Mr. Bruno, We are very sorry for what happened! We value our commitment to our patients and would like to better understand what occurred. Please contact us so that we can resolve this and prevent it from happening again. Sincerely, Implantar Team
I liked the treatment; at first I had doubts, but in the end I was surprised by the result. I'm very happy!
First of all, I want to congratulate the receptionist Sheila for her service. She is extremely polite, very helpful, and pleasant at all times. Since the reception area is the face of the company and creates the first impression, I had the best experience. And after that first impression, the other services were wonderful. I loved it and will certainly recommend the branch to everyone.
I'm enjoying the service 🇿🇦, waiting for everything to be finished so I can increase the star rating. …
Good. I wish it were better. I had high expectations because of the advertisements, but in reality the clinic is much more ordinary than I imagined.
Reply from the clinic
Hello! We sincerely appreciate your feedback. We regret that your experience at our clinic did not fully meet your expectations. We are constantly looking for ways to improve and deliver a service that lives up to our promises. Your opinion is extremely valuable to us, and we are already analyzing how we can make your next visit more special and aligned with what you expected. If you have any further details or suggestions, please share them with us. We are here to always improve!
If you haven't had an evaluation yet, consider scheduling an appointment to take care of your oral health! At the best dental care location in Belo Horizonte! 😊🦷 …
I was satisfied with the service, especially the reception staff, who were very friendly and helpful.
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