Patients
Reviews of Clínica Odonto Sim Nova Natal Dental Clinic.
Natal, Brazil. 76 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 76 reviews
I loved getting to know the clinic, especially Ceysa Sales.
Great clinic, wonderful service. And I even got a free gift ❤️
The atmosphere is super cozy, from the reception area to the dental treatment room. The entire team is very friendly and highly professional, assisting you right from the clinic door. Dr. Silviane, what an incredible dentist! I highly recommend her.
The attendant Letícia was very polite and attentive; I have to thank her for her patience with me.
Letícia is the best receptionist you could choose to work with at the clinic 😍 …
I receive excellent service, and I really like the services that Odonto Sim offers.
I loved the service from Ceyça Sales and Dr. Matheus Rodrigues ❣️🙏 God bless you both …
I would like to report an experience I had, which unfortunately was not pleasant (not referring to the reception service, which was very good, but rather to the dentists). The dentist Alessandra was very rude when she spoke about an orthodontic problem I have, regarding whether or not I could get braces. I believe there are more didactic and even empathetic ways to address a patient.
Reply from the clinic
We appreciate your feedback as a way to improve. Today we are the highest-rated clinic in all of Rio Grande do Norte in terms of positive reviews and comments. We always prioritize customer service in our clinics. As a serious company, we always bring all negative comments we receive to our team. The clinic management then discussed your comment with Dr. Alessandra to better understand what happened. It was clarified that the patient, Maria Júlia, had already visited other clinics seeking orthodontic treatment, but without success. She came to our clinic, and it was determined that, due to her more specific case, braces were not advisable. Given that the patient requires a more complex procedure, orthognathic surgery would be recommended to resolve her case. Therefore, as a serious and ethical company, we did not recommend braces, as this is outside our scope of practice and we would not perform a procedure that would not yield an efficient result. We advised the patient to seek a professional in another area who could truly handle her case, as it is a more specific situation. I believe that the patient's expectation of using braces, and the fact that we did not provide that option, generated dissatisfaction. However, we guarantee that we provide excellent service in all aspects and meet the high standards of delivery that... We always strive to provide excellent service and offer the best to our patients, recognizing that each patient and each case is unique. We are available for further clarification, always seeking to offer excellent service and deliver the best possible results within the limits of dentistry, without compromising our principles of honesty and showing the true situation of each client/patient.
I'm only giving one star because there isn't a zero-star option. Horrible service, the receptionist doesn't even know how to provide service, it seems like she's paid to be rude. The professionals are completely aggressive when performing procedures, it seems like they just do them any old way. I wouldn't recommend them to my worst enemy!
Reply from the clinic
Thank you for your feedback. Today we are the highest-rated clinic on Google in all of Rio Grande do Norte, in terms of number of reviews and stars. Our unit supervisor tried to contact you via WhatsApp and phone, but without success, to better understand what happened. Our customer service is the main hallmark of our company; we are always conducting training and implementing process improvements to deliver excellent service. Your experience deviated from what we value and strive for every day. Could you please provide more details about your experience by emailing [email protected] with the subject line COMPLAINT so that we can evaluate and find ways to improve? I hope you will get back to us and see our progress. We will forward your comment to our team so that we can strive to improve even more each day.
I really like the services, I've been doing everything there for about 3 years now, it's very good.
Excellent service, fast and practical! And always available, even on holidays, which is very helpful in the day-to-day work of a CLT employee ❤️
"The service at the clinic and from the professionals seems to be of good quality, but I would like to leave some feedback about the experience at reception. The television/music was playing at an excessively high volume, which made the wait very uncomfortable and even stressful. A dental clinic waiting room should be a calm and relaxing environment, and loud noise has the opposite effect. I…
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kindly suggest that the volume of the TV/music be significantly reduced to ensure a more pleasant and peaceful experience for all waiting patients." Detail: terrible taste in music.
Reply from the clinic
Thank you for your feedback. Given your praise for the quality of our services and customer service, we are now the highest-rated clinic in the entire state of Rio Grande do Norte, based on both number of reviews and star ratings. Continuous improvement is one of our hallmarks; we take our clients' comments into consideration as a way to improve. Don't worry, we are paying attention to all the details you mentioned. Following your comment, we have already discussed with our team the importance of playing calming music for patients and adjusting the TV volume in the reception area. We hope you will return to our clinic and see that we are always evolving
I loved the service from the beginning of my treatment, I recommend it without hesitation.
I really liked the quick and efficient service, and congratulations to Dr. Denise; she performed the procedure perfectly and is very reliable.
The service was very good, and the price is also very good for you.
Excellent service, fast and practical. I booked, arrived, had the service done, and I'm already leaving satisfied!
Very good, I've always done my maintenance and I've always liked it, it never causes a problem.
The atmosphere is wonderful, from the receptionists to the dentists, everyone is very attentive, polite and kind.
Very good, quality service, the best in the northern zone of Natal.
Great service, super humble and friendly staff. I really liked the clinic, and I give it a 10/10!
Excellent service, I really liked it, especially the young man who helped me at reception, I just don't know his name.
A well-organized clinic and kind staff, I liked it, I will return!!
Excellent service, super polite and attentive receptionists, I love this clinic, the best in the north zone!
Very good service, excellent, nothing to complain about here, it's very great.
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