Patients
Reviews of Clara Odontologia.
Belo Horizonte, Brazil. 76 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 76 reviews
Excellent professionals, I was very satisfied with the service at the clinic. Especially with Dr. Hellen and Dr. Luísa.
Excellent service. Attentive, punctual, and careful professionals. I received good guidance and felt safe throughout the entire procedure. I recommend them.
Excellent indeed, perfect service, no problems, I highly recommend it.
I'm undergoing treatment at the clinic and all the procedures I've had so far have been extremely satisfactory. The reception and attention from the staff are excellent.
Well-organized clinic. Excellent service. Everyone is committed. I recommend it.
Excellent service and quality! From the atmosphere to the staff... top-notch!
Excellent service. I was very satisfied with the result they provided for my smile. Before, I didn't like to smile because of my dentures, but now with the implant, everything has changed. I am completely amazed by all the care and attention the team gave me. 🙏🏼🙌🏼😁 …
Wonderful team, may they always remain this way, doing everything for others to provide the best service because we, the customers, deserve it too.
I'm thrilled with the service 👏🏻👏🏻👏🏻 Dr. Carol is very committed and attentive. …
I was delighted with the care provided by Dr. Luiza! ❤️
This clinic is super organized, an example of quality and dedication; I recommend it without hesitation.
Clara Odontologia Clinic is very good! Excellent and very kind professionals.
Congratulations on the excellent facilities and welcoming environment, which makes all the difference for patient comfort.
Excellent facilities and service, right from the reception. I want to give a special thank you to Dr. Carol, who explained all the procedures from the very first consultation!
I have nothing but praise for the clinic! Excellent service, atmosphere, and customer service!!!!!
Highly competent, attentive, and efficient professionals. I would like to highlight Dr. Luiza, who treats everyone with great professionalism and cordiality. Excellent place!
The girls did an EXCELLENT job, not to mention I was treated very well and the atmosphere was incredibly cozy, I loved it!! 🥰 …
The reception area at the doctor's office is simply amazing! The staff is super attentive and makes the environment very welcoming. 😊 …
Excellent service, very attentive and polite staff, in addition to the excellent service provided.
The clinic is great and the service is excellent. Dr. Luiza Pires was super attentive and dedicated. I recommend her without hesitation.
Dr. Luiza Pires is an excellent professional! Super attentive and dedicated, I highly recommend her.
I loved Luna's service, she was super attentive and made me feel very comfortable. She's a sweetheart! 😍 …
Today I had an extremely unpleasant experience at Clara Odontologia, a clinic I went to based on a recommendation, believing it to be a professional and organized place. Upon arrival, there was no receptionist. I was initially attended to by an assistant (SB), who informed me that the dentist would call me. I underwent the procedure normally, believing that everything was properly authorized,…
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, especially since it was a follow-up appointment and I would be using my company's health plan. Upon leaving the appointment, with the receptionist present, I was informed that there was a problem with the authorization form—something that was never communicated before the procedure. To my surprise, they tried to charge me R$ 280.00 for a simple and small filling. I would like to make it clear that if I had been informed beforehand about any charges, I would not have authorized the procedure. Furthermore, the entire situation was discussed in the reception area, in front of other patients, which caused me extreme embarrassment. The staff's attitude was completely inappropriate: the employee returned visibly irritated, even slammed the door, and didn't even apologize for what happened—the bare minimum expected given a clear error on the clinic's part. To top it off, the clinic manager walked past me and looked at me in a way that I considered extremely uncomfortable and disrespectful. In the end, they acknowledged the mistake and informed me that payment wouldn't be necessary (I even offered to pay), but this doesn't erase the lack of professionalism, organization, and respect for the patient. I left Clara Odontologia feeling embarrassed, disrespected, and totally dissatisfied with the service. I do not recommend the experience.
Reply from the clinic
Dear Pamela, We received your feedback and regret that you left with this perception of the service. However, some points need to be clarified accurately. Your appointment was regularly scheduled as the first appointment of the day. Due to a temporary adjustment in the team at that time, the reception had not yet started its activities and, precisely to avoid delaying your appointment, the professional chose to move your call forward and begin the procedure. As you were a patient already under treatment at the clinic, the appointment was carried out normally, since there was no prior communication regarding a change in insurance coverage. It is important to clarify that the clinic was unaware of the change in plan and, therefore, could not provide any prior guidance on coverage or billing without this information. Furthermore, the restorative procedure was performed according to standard clinical practice, and only at the end, with administrative verification, was the insurance coverage discrepancy identified. Despite the situation, the clinic chose not to charge anything, even though the procedure was already completed, precisely to avoid discomfort and preserve the relationship with the patient. Regarding the allegations about exposure and the team's conduct, we reiterate that we value a respectful and professional environment, and the entire situation will be internally reviewed with due seriousness. Finally, we clarify that the aforementioned technical manager was not present at the clinic at the time mentioned, making the statement about her conduct incorrect. We remain available for any further clarification. Sincerely, Clara Odontologia
I went to the clinic through the HAPVIDA plan because my son was going to have a lingual frenotomy procedure. When I arrived, the dentist, who is not a pediatric dentist, received me and did the first consultation. Soon after, they told me that they performed the procedure, but I had to pay 2,500 for it, including the anesthetic, and I had undoubtedly paid the 750.00 down payment. My son is 2…
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years old, and I was desperate. I called the plan to find out more about this procedure. The plan told me that she couldn't tell me anything and that he would have to be seen by a pediatric dentist. Right after that, I called the clinic to request a refund, and you know why? They sent me some things that didn't match up, and even after I requested my refund, they made fun of me and haven't reimbursed me yet! I will never return to that clinic, not because of the money, but because it was a complete disregard and lack of respect for my family. And if they don't communicate, it's not my fault; they gave me several wrong pieces of information.
Reply from the clinic
Dear [Name], We regret your dissatisfaction; however, some information reported in your review does not correspond to the facts. Your son was initially seen by our evaluating dentist, following the normal service flow indicated by the Hapvida plan itself. During the consultation, it was identified that the frenotomy procedure could be performed with nitrous oxide sedation, a resource used for greater comfort and safety of the child. We clarify that nitrous oxide sedation is not covered by the health plan, information confirmed by the operator itself. For this reason, when the procedure is performed with this resource, it is done privately, and this clarification is passed on to the parents/guardians. Regarding the payment, the reimbursement request was made on a Saturday, a day when the clinic's finance department is closed. As soon as the department resumed activities on Monday, the reimbursement was immediately processed and the amount returned, with no refusal on the part of the clinic at any time. Our clinic works with transparency, ethics, and respect for patients and their guardians. We also emphasize that the dissemination of false information that may harm the reputation of professionals or the institution may constitute slander and defamation, for which reason we reserve the right to take appropriate measures to preserve our image. We remain available for any clarifications. Sincerely, Clara Saúde Clinic
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