Patients
Reviews of Bucher Odontologia.
Brasília, Brazil. 134 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 134 reviews
I was seen last night by Dr. Augusto, who resolved my problem and was super attentive! Excellent service, I recommend him to everyone!
Excellent service, attentive staff, and a job very well done.
Nice place, but my needs and emergencies weren't met; I had to go to another dentist so he could do the job properly.
Reply from the clinic
Good morning, Wesley! We hope you are feeling better. We would like to better understand the reasons that led to this negative experience. According to your medical record, during the first consultation, Dr. Augusto explained the need for wisdom tooth extraction, but we understand that you chose to have the surgery at a later time. Two days after the initial procedure, you contacted us in the morning to have the extraction, and unfortunately, we were unable to see you at the exact time you desired, offering availability for 3 pm. This is due to the fact that we have other patients being seen, but we always do our best to accommodate everyone's needs and fulfill our commitment to providing 24-hour patient care. We strive to ensure the satisfaction of our patients, so we were surprised by the review. We would like to know what, in your perspective, we could have done differently to deserve a more positive review. Your opinion is valuable to us, and we are willing to make adjustments as needed to better meet your expectations. We are here to listen to your suggestions and clarify any questions you may have. We want to ensure that all experiences at our clinic are positive.
Excellent service, if there were a thousand stars the establishment would deserve it. I needed to have a tooth extracted urgently, I was promptly attended to, the dentist was spectacular, the place was very hygienic. After the surgery I ended up losing my prescription, I sent a message to the office at 2:30 am and they promptly attended to me and sent a digital prescription.
Reply from the clinic
Hello Larisse! Thank you so much for sharing your experience with us. We are here to provide the best possible care, and we are delighted to know that we deserve a thousand stars!! Our priority is to ensure the best care for our patients, especially in urgent situations like the extraction you needed. If there is anything else we can help with or if you have any suggestions for how we can improve even further, please feel free to let us know. We greatly value your trust in us! 🤎
Excellent. Dr. Augusto's service was outstanding, it saved my weekend and will certainly save the following week until I can return to Brasília and redo the dental treatment. …
Excellent service, professionalism, competence, and empathy are words that define my experience at the clinic! Congratulations!
Excellent! Personalized and attentive service, in a clean and welcoming environment. Dr. Iago was very attentive.
Excellent service! They even performed the surgery on a holiday. Everything was very well explained to me regarding the procedures, the two doctors who treated me were very patient with me, and they made such an effort to save my tooth, which broke during a weekend night. I recommend them.
I had a problem with my wisdom tooth on the eve of a trip, on a Saturday night. Dr. Yago treated me very kindly and performed a procedure right then and there that GREATLY improved my discomfort. I didn't even feel the anesthesia; he was …
Reply from the clinic
Thank you so much for your feedback, Julia! It's gratifying to know that you felt comfortable during the procedure, including with the anesthesia (we care about our patients' well-being before, during, and after treatments). We wish you and Yasmin much success and happiness in this new phase of your lives!
I would like to congratulate Dr. Gustavo Avellar for the excellent care he provided me on Sunday, August 27th. In addition to the clear and objective explanation, his kindness and human touch during the procedure brought relief to my pain. Thank you.
Reply from the clinic
Hello Mateus! Thank you so much for trusting our clinic and for sharing your positive experience with Dr. Avellar. We are happy to know that we were able to offer excellent care, even in an emergency situation. … More
Dr. Augusto is exceptional, a great professional, and very attentive. I highly recommend him!
I can only express my gratitude!!! He helped me a lot. Very attentive to his patients. Thank you, Dr.
Top-notch service. Dr. Augusto is truly very competent. He's an exceptional professional. Congratulations to Dr. Augusto.
Reply from the clinic
Thank you so much, Mauricio! It's great to know you had a satisfactory experience with Dr. Augusto. Your review reflects our commitment and dedication to our patients. We are at your service 😉
Thank you so much to Dr. Augusto for your kindness, attention, and professionalism!
Reply from the clinic
I will pass on your thanks to Dr. Augusto, Valuza! It's good to know that you had a positive experience with him, as he always strives to provide the best care for his patients.
Wonderful service from Dr. Hiago during the wisdom tooth extraction and equally perfect service from Dr. Augusto during the scaling.
Reply from the clinic
It's great to know you had a good experience with the doctors, Igor! This reflects their competence and care for patients, who are the most important part of our clinic. We are always available whenever you need us 😉
This is the second time I've sought emergency care at the clinic. I received excellent service from Dr. Augusto, who resolved my problem.
Reply from the clinic
Thank you for choosing our clinic again, Ana! Efficiency in emergency care is crucial, and we are pleased to know that Dr. Augusto was able to provide the necessary help. If more emergencies arise or if you need other care, please do not hesitate to contact us. 🤎
One of the best I've ever had, if not the best. Excellent service. …
Reply from the clinic
Thank you so much! It's always special to welcome friends and family here at Bucher Dentistry. We're happy that you were satisfied. 🤎
One Saturday night, a filling fell out of my tooth; not knowing what to do, I went to the emergency dental clinic. …
Reply from the clinic
Hi Orlando! Thank you so much for sharing your experience with us. Your feedback shows us that we are fulfilling our mission of providing fast and excellent service, even in emergency situations. It was a pleasure to have you at our clinic. 😉
Promptly rescued and very well attended to by Dr. Augusto on a Sunday. Thanks for the attention and care, see you soon!
Reply from the clinic
Thank you for your feedback, Pedro! It's very important to know that you were satisfied with the service, especially in an emergency situation. Count on us!
Dr. Augusto was extremely patient and careful, I highly recommend him, a perfect score.
Reply from the clinic
That's great that you were satisfied with your experience, Guilherme! We're happy to hear that you recommend our clinic. Count on us!
I am very happy with the service and attention from everyone. I want to thank everyone who contributed to my peace of mind. Also to Dr. Augusto, who dedicated himself to the fullest. The procedure was sensational. I didn't …
Reply from the clinic
Thank you so much for sharing your experience here, Josino! Our entire team is committed to ensuring that our patients leave with their problem resolved and satisfied with our service. We are at your disposal whenever you need us!
Exceptional! Dr. Augusto is extremely careful, meticulous, and professional. I highly recommend him!
Reply from the clinic
Hello Laila! We are happy to know that we have professionals like Dr. Augusto on our team. We prioritize the patient experience at our clinic, and knowing that you enjoyed the service is fundamental to us. Thank you very much!
Excellent service, outstanding and competent professionals. I needed emergency care, and the result was very good.
Reply from the clinic
Hi David! We're so glad you're happy with the results of your procedure. 🤩 Even in an emergency, our focus is always on delivering the best possible outcome. We're here to help!
When I broke my retainer, I confess I was quite upset. It was a Saturday afternoon and I didn't want to go through that at that moment. So I immediately searched on Google for a clinic that could help me. Luckily, I found Bucher Brito …
Reply from the clinic
Thank you so much for sharing your experience at our clinic, Raquel! We are extremely happy and satisfied to know that we were able to help you in an emergency situation. We are always available to assist you whenever you need us. 🤎
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