Patients
Reviews of Bonadent Dental Clinic.
Madrid, Spain. 95 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 95 reviews
I've been going to this clinic for 34 years. It's a family clinic, and I feel completely at home when I go. I don't think I could trust my teeth to anyone better. Luis has cared for and pampered my mouth without fail, and Alicia is a lovely person and professional, always ensuring you have a fantastic experience and leave happy. Absolutely recommendable.
I started going to this clinic in September of last year and since then I've had several treatments (root canals, restorations, three crowns, etc.) and I'm happy with the results and the treatment I receive. The clinic staff is very friendly, and I especially want to mention Dr. Jean Michel. He's an honest, approachable professional who explains things clearly. He's also shown me that he has…
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empathy and that he truly cares about his patients.
I came to this dentist to have my wisdom teeth removed and a deep cleaning done. Thank you to all the dentists present for the treatment and for making me feel at home 🫶 …
Reply from the clinic
It was a pleasure to meet your expectations. Thank you, Laura.
Very disappointed with the service. I went for an extraction, but I had insurance. The estimate they gave me seemed strange. I called the insurance company, and they confirmed the price was wrong. They had quoted me the price "including wisdom teeth," meaning if the molars were still erupted. It's something I expect a dentist to know the difference. I called them to point out their mistake, and…
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they told me the only thing I could do was write to my insurance company and go through some kind of paperwork. I told them I wasn't going to do all that. It was easier to go to another dentist. I went to another one, and sure enough, with my insurance, the cost was zero.
COMPLETE SCAMMERS: I've taken a while to write this review, but I feel it's necessary, especially after reading that several patients have had similar experiences. I went to this clinic about two years ago for a checkup and to get a quote for redoing a filling that had become stained. I was seen by a man who, after looking at my mouth (without touching or checking anything), told me I had a lot of…
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cavities and tried to convince me to get a porcelain veneer on the broken tooth. I left with a quote of around €2,000. After checking with two other dentists, both confirmed that my mouth was perfect and I didn't have any cavities. One of them simply filed down the refilled tooth and removed the stain without charging me anything or having to redo the filling. Perhaps they've changed since then, but if you go to this clinic, make sure you get a second opinion from other, more professional dentists.
Reply from the clinic
The accusation of malpractice made in this review is serious and false. After a thorough review of our records, there is no record of any patient or treatment that corresponds to the description. Our clinic strictly adheres to medical and legal protocols and has all the documentation that proves the proper conduct of its procedures. We reserve the right to take appropriate action to protect the professional reputation of our team in the face of these unfounded claims.
The clinic has pleasantly surprised me with its personalized attention and professionalism. The team of professionals is very approachable and always explains the entire process clearly and patiently, which made me feel confident in them from the very beginning. The facilities are modern and clean, and I am very satisfied with the results of the treatments. I recommend Bonadent to anyone looking…
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for quality and a human touch in their dental care.
Reply from the clinic
Thank you Ricardo for your excellent review of the clinic.
EXCEPTIONAL! It was a great decision to go to the clinic. It started with my husband's emergency, and they treated him the same day. Dr. Cruz was very professional. Then he had crowns placed, and I had porcelain veneers with Dr. Jean Michel, and they turned out very well. He was very attentive and thorough with his work. We are very happy with the results. 100% recommended.
Thank you all so much!! I've been going for years since I moved to Madrid. I've had a bit of everything done, really: fillings, wisdom tooth extraction, dental cleaning and curettage, and finally, my braces and dental reconstruction! They've done a wonderful job; I couldn't be more grateful and delighted. Before, I would cover my mouth when I smiled, and thanks to them, to all of them, that…
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t stage of my life is behind me! I love you all so much. Thank you for the results and especially for the attention I give at every visit!
Reply from the clinic
Thank you Yuneida, it was a pleasure to have you at our clinic.
A very good experience. I went with a friend to the dentist and found the treatment incredible. I'm a dentist, and they let me see my friend's checkup, showing me every detail, and then they gave me a free checkup. They treated us in a very professional yet friendly manner. You feel very comfortable at this clinic. 100% recommended.
Reply from the clinic
Thank you, Angela. I'm so glad to read your review and that you shared your experience at our clinic.
I had Invisalign treatment with Dr. Silvia and I couldn't be happier. From day one, the treatment was impeccable: friendly, professional, and always attentive to everything. The results exceeded my expectations, and the process was extremely comfortable. I recommend Silvia and her team 100%!
Reply from the clinic
Thank you Alexandra for your feedback regarding Dr. Silvia. We strive to ensure our patients are satisfied with their treatment.
EXCEPTIONAL! It was a great decision to go to the clinic. It started with my husband's emergency, and they treated him the same day. Dr. Cruz was very professional. Then he had crowns placed, and I had porcelain veneers with Dr. Jean …
We received excellent care at this dental clinic. From the receptionist to the doctors who treated us. Special mention to Dr. Alicia, who performed a thorough cleaning, answered all our questions, and explained in detail how to improve our oral hygiene. Highly recommended.
Reply from the clinic
Thank you so much for your feedback.
I had to go to the emergency room because I had an abscess on my palate from an infected tooth, and they were fantastic. It wasn't just any old procedure; they drained it first with antibiotics, and then within a few days the pain had greatly improved. When I first arrived, I was in excruciating pain. Even though they didn't know me, they treated me so well, both the dentist and the assistants. In…
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the end, they had to extract the tooth, but it was done cleanly and professionally. If I had any questions, they made time to see me even without an appointment. My old dentist was nothing like this. They took an X-ray and a CT scan for free. I think they're incredible. From this moment on, I'm a regular patient, and I'll go there for my implant and checkups. 100% recommended, both professionally and personally. A 10 out of 10.
Reply from the clinic
Thank you Elena, for sharing your experience at the clinic.
We went for the first time with our 4-year-old daughter for a stroke. They were lovely and super professional. We'll definitely be back.
Reply from the clinic
Thank you for your feedback.
ALL OF THEM ARE PROFESSIONAL, THE CARE IS IMPRESSIVE AND VERY FAMILY-FRIENDLY. ANY DOUBTS, QUERIES, QUERIES, OR OTHER ISSUES ARE RESOLVED IMMEDIATELY. I HAVE NOTHING BUT THANKS TO THESE DENTAL PROFESSORS. THANK YOU
Reply from the clinic
Thank you, Juan Carlos. It's a pleasure dealing with people like you.
I went to the clinic and everything was perfect. The team is professional and attentive. Special thanks to Alicia for her excellent work and friendly service.
This has been my clinic of choice for over a year and a half now. I went to get Invisalign after several good recommendations, and it was a great choice. Silvia has always treated me very well, with great care and affection, as well as professionalism. This will be my future clinic for all dental needs. Highly recommended!
Reply from the clinic
Thank you, Alicia.
I have nothing but the best things to say. I was in a lot of pain, and they treated me very quickly. The entire staff was super professional and attentive. Cruz gave me a fantastic root canal; she's very kind and patient.
Reply from the clinic
Thank you, Anita. I'm so glad that Dr. Cruz solved your problem.
Very friendly and genuinely care about your oral health. No scams with fake cavities to rip you off. They work with brand-new, state-of-the-art equipment that's in perfect working order. Completely trustworthy!
Reply from the clinic
Thank you Esther for your feedback
Absolute professionalism, excellent service—I almost fell asleep because of how careful the dentist was. They literally saved my smile. The best dentist I've ever been to. I highly recommend them to everyone.
Today I went for my appointment, like usual, but today was a special day. The doctor was the best, very patient, and her service was top-notch. Plus, the rest of the team (the women) were incredibly attentive, kind, and understanding. Would I go back? Absolutely, and I will continue to go back to this, my go-to dental clinic.
Reply from the clinic
Thanks Rony
He pulled out my molar and ruined my jaw; I'm in the hospital for maxillofacial surgery.
Reply from the clinic
Good morning Renzo, All the protocols followed at the dental clinic have been adequate. We recommended that you go to the hospital on several occasions, which you always refused to do. You came to the dental clinic, and the treatment we have always given you has always been excellent. At every appointment, we told you that we couldn't help you, despite always trying to find the cause of your problem. But it wasn't related to any treatment we had performed. Therefore, we ALWAYS recommended that you go to the hospital for a checkup because we thought it was important for you to be seen in a hospital to see if they could determine the cause of your problem. You came to the clinic four more times, and at one of those appointments, we even had to call an ambulance to take you to the hospital because you had a seizure, which had NOTHING to do with the treatments we performed. We're glad they finally figured out your problem, but I reiterate that it has nothing to do with what we did at the clinic, so we think it's very unfair that you're blaming us for your problem. We hope you have a speedy recovery.
Thank you all so much!! I've been going for years since I moved to Madrid. I've had a bit of everything …
I had my braces done here, and everything was great. Any problem I had was fixed right away. 100% recommended.
Reply from the clinic
Thank you for your great review.
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