I do not recommend this clinic. I contacted them because I currently have a temporary crown placed at another clinic, and I wanted to replace it with a permanent crown since I’ve had it for too long and my tooth has started to hurt. First of all, communication is very difficult because they reply reluctantly, ignore the client, or read messages without responding. Eventually, I was told that the clinic would not make a crown for me because my current temporary crown was done at another clinic. It is a scandal that a clinic would refuse to perform a service, especially when they charge money for it and profit from patients.
Clinic response ():
The clinic has checked our records and confirmed that you have never received treatment at our dental clinic. Our communication with you was only through text messages via WhatsApp and Facebook Messenger.
You asked multiple questions regarding dental crowns, veneers, night guards, and 3D scans. We answered some of your questions; however, certain inquiries required a dentist’s professional evaluation and therefore could not be answered immediately. Our team recommended that you schedule a direct consultation with the dentist to receive accurate and appropriate information.
As you continued to send numerous questions and pressured our staff for immediate responses, we attempted to provide further clarification by sending a voice message via WhatsApp. However, you declined the call and informed us that you do not speak English.
After an initial assessment, our clinic determined that we are unable to continue treatment that was started elsewhere and recommended that you continue treatment at your original clinic for better results. Unfortunately, you responded with inappropriate and offensive language.
If you recall what was written in the chat, or if you would like us to provide screenshots of the conversation here, we are able to do so.
Best regards
B&H smile team
