Patients
Reviews of Bangkok Smile Dental Clinic.
Bangkok, Thailand. 66 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.0 out of 10
Overall score
Bangkok Smile at One Bangkok sits in a prime Lumphini location with Malo All-on-4 credentials and a large named doctor team. However, systemic staff professionalism issues are confirmed by multiple independent reviewers, a serious tongue injury went unapologized and customer service ignored emails for days, and X-ray equipment is reportedly mishandled by staff as recently as June 2025.
Authenticity
6/10Rating 4.61/66, below 4.70, no manipulation deduction. 50 reviews: 5 x 1-star, 2 x 2-star covering systemic issues confirm genuine mixed quality signal.
Treatment quality
6/10Malo All-on-4 official partner. Veneers, crowns, Zoom whitening, implants, root canal documented. Tongue puncture incident and X-ray operational errors reduce score.
Cleanliness
8/10Clean, bright, modern facility universally noted. One Bangkok location is brand new. No cleanliness complaints.
Team
7/10Large multi-doctor team: Dr. Gift, Gulf, Rung, Win, Tong, Garbkamol, Pimwalan, Kant named. But 2 independent reviews confirm staff unprofessional, chatting, chaotic coordination.
Price value
7/10Reasonable pricing cited by several patients. Transparent upfront quotes praised. Zoom whitening, veneers, implants available at competitive Bangkok rates.
Tourist suitability
8/10MRT Lumphini PRIMARY zone. Steps from public transit. English-speaking staff. International patients confirmed. Malo All-on-4 credential adds tourist draw.
What comes up well
- Malo All-on-4 official partner - Thailand exclusive credential
- MRT Lumphini steps away - best transit access in Bangkok
- Large named doctor team across specialties
- Philips Zoom whitening and same-day crowns available
Points to weigh
- Tongue poked during procedure, no apology, CS ignored complaint emails for days
- Two independent reviews confirm staff unprofessional and chaotic coordination
- X-ray machine errors reported June 2025 - staff training gap
- Short description falsely claims 4.98 stars vs actual 4.61
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 66 reviews
Had my teeth whitened here with Philips Zoom whitening. Excellent service and I’m very happy with the results. The yellowing has completely disappeared. Very happy with the results. The dentist and her assistant were incredibly nice and nothing was rushed. During the fourth 15 min blast, I felt a bit of sensitivity but not too much. After the treatment the sensitivity continued but by the next day…
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it was pretty much gone. They gave me a free tube of gel to help with the sensitivity. All in all a great experience and very professional staff. Finally I’m happy to smile with my teeth again! Thank you 🙏
Reply from the clinic
Thank you for taking the time to provide your valuable feedback on our services and we appreciate your continued support. YOUR BEAUTIFUL AND HAPPY SMILES ARE OUR TRUE SUCCESS.
Extremely happy with my new smile, I have a new confidence when I talk to people because of my new smile. I highly recommend the Bangkok smile dental Clinic.
I had veneers done with Dr. Rung, and they look amazing! She's very skilled and kind, and the service was excellent.
Reply from the clinic
Thank you for taking the time to share your feedback about our services. We sincerely hope to have the opportunity to take care of your dental health again in the future.
I highly recommend it. Dr. Win has a gentle touch and does a beautiful, natural-looking job.
As reviewed by Daizy 4 months ago, this clinic is exactly as described. To this day, there have been no changes or improvements whatsoever. 1. Staff: The staff lack professionalism in communicating with clients, making them feel unrespected. 2. Coordination: The work system and coordination are inadequate, causing delays and disruptions in the treatment process. 3. Overall Service: Overall, the…
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e service was disappointing compared to other clinics I've used. In particular, the staff frequently chatted amongst themselves in the workspace, creating a chaotic and inconsiderate atmosphere for clients. The only positive point is that the dentist appeared professional and performed their duties very well. However, the overall service needs significant improvement.
I had my teeth whitened here and everything went super smoothly! Everyone was very professional. Everything was very clean and new. I saw results shortly after. Highly recommend!
Dr. Gift takes very good care of me. She's lovely, patient, and attentive every time I come.
Reply from the clinic
We would like to thank you for taking the time to provide your valuable feedback on our services and we appreciate your continued support. We look forward to serving you in the future.
Very good, clean. During this Christmas season, the shop is well-organized. ⛄️❄️💖💖💖 …
Reply from the clinic
Thank you for taking the time to provide us with your valuable feedback on our services, and we appreciate your continued support. Your beautiful smile and happiness are our true success.
1. Personnel: The staff lacked professionalism in communicating with customers, which made me feel inadequately treated. 2. Coordination: The work system and coordination were inadequate, causing the treatment process to be disrupted and unsmooth. 3. Overall Service: Overall, the service was disappointing compared to other clinics I've visited. This was especially true when the staff frequently…
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chatted among themselves in the work area, creating a chaotic and inconsiderate atmosphere. The only positive point was that the dentist appeared professional and performed an excellent job. However, the overall service could be greatly improved.
Reply from the clinic
Thank you for taking the time to share your feedback, and we sincerely apologize for the experience that fell short of your expectations. We take every comment seriously and are committed to improving our service. May we kindly ask for a bit more information, such as the date of your visit and the specific issue you encountered, so we can look into the matter and make the necessary improvements. Thank you again for helping us serve you better.
Phone hotline is useless. It will let you wait, then wait, then say leave message, then you will hear “the line cannot receive anymore messages. I’m sorry” line cut off. Don’t rely on this business when you have an emergency.
Reply from the clinic
We sincerely apologize for the issue you experienced with our phone hotline and for any inconvenience this may have caused. After checking, we found that there was a technical error due to a high volume of incoming calls at the same time, which unfortunately resulted in the line being unable to receive additional messages. We truly apologize for this error and have already forwarded your feedback to our technical team to ensure this issue is resolved and improvements are made promptly. We appreciate you bringing this to our attention and will use your feedback to enhance our service moving forward. We genuinely hope you will give us another opportunity to serve you better in the future.
Only Dr. Gulf does beautiful work, good and detailed work, worth every baht and satang.
The doctor is lovely and gives very detailed advice. I will definitely come again.
The female doctor is lovely and has a very gentle hand. The staff provides good service.
⸻ Impressive review of my dental crown procedure with Dr. Tong at Bangkok Smile Clinic. I was impressed from the moment I stepped into the clinic. The clean, comfortable atmosphere and state-of-the-art equipment made me feel confident in the high standards of care. Dr. Tong provides thorough consultations, attentively listening to the patient's needs, and recommending the most appropriate…
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te options for their specific dental condition. I felt the care and expertise shown. The resulting crowns are beautiful, natural, and I feel stronger and more confident when smiling. I can truly say that it was worth the price, both in terms of aesthetics and durability. For anyone looking for a quality dental clinic, I highly recommend this place.
Good service, fast, convenient, the doctor has a gentle hand and is kind.
I accidentally passed this dentist on a recent visit to Bangkok and decided to ask about a check up and general consultation about my teeth as I hadn't visited a dentist in several years. The reception staff were very helpful in arranging an appointment straight away as my time was limited. Over the years I have never had great experiences with dentists but the lady dentist that I saw here was…
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friendly, highly professional and extremely patient with me. I had a full check up, a thorough clean of my teeth, another secondary check up after the clean, and small filling on the front of tooth and x rays on both sides of my mouth. I also received very useful and practical advice on my general teeth management going forwards. All I can say is that this was certainly one of the best dentist experiences I have received in many years. I felt I had received excellent service and felt generally reassured and informed after my treatment. Thank you everyone for your kindness and for accommodating me during this very spontaneous visit.
I got veneers done with Dr. Gulf, and my teeth look so much better!
Reply from the clinic
Response from the owner Edited 8 months agoThank you for taking the time to provide us with your valuable feedback on our services, and we appreciate your continued support. Your beautiful smile and happiness are our true success.
Love this clinic. Staff is super nice, very clean facility, and top-notch professional dental work. From the moment I walked in the door, I felt welcomed and taken care of. Hard to find a gem like this with such exceptional service, highly recommended.
Just the best service! I wouldn’t go anywhere else. I’ve been coming here for years and Bangkok Smile never disappoints
Reply from the clinic
Response from the owner Edited 8 months agoWe would like to thank you for taking the time to provide your valuable feedback on our services and we appreciate your continued support. We look forward to serving you in the future.
The clinic is clean, the doctor is very gentle, and it's very convenient to get there. I will definitely use their services again.
This was by far the worst dental experience I've ever had, and I absolutely do not recommend this clinic to anyone. First, the assistant took the wrong x-ray for my tooth, and I had to go through the process again due to clear miscommunication between the dentist and the assistant. That should’ve been my first red flag. During the filling procedure, the dentist accidentally poked my tongue with…
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th a sharp tool, causing a visible hole in my tongue and bleeding. To make matters worse, teeth cleaning was extremely painful and unbearable, and I experienced significant bleeding after it. Both the dentist and the assistant seem inexperienced. The assistant placed the saliva ejector so far back that it triggered my gag reflex throughout the entire procedure — it was extremely uncomfortable and borderline unbearable. After the appointment, I voiced my concerns to the receptionist, who casually dismissed everything, saying “some bleeding is normal, the wound in your tongue will be healed” The dentist didn’t bother to come back to check on the injury they caused, not even an apology! I was in a rush so I paid for the full amount and left. But later I noticed my tongue was swollen and in so much pain that I couldn’t eat for several days. I had to go to the hospital for another check up at my own expense due to the incident. I emailed their customer service several times to report what happened and received no response — not even an acknowledgment. Shockingly, it wasn’t until my friend (who had booked her appointment at the same clinic) canceled hers and mentioned my experience in her email that the clinic finally responded after 2 days. This clinic showed a complete lack of professionalism, communication, and basic patient care. I will never return and strongly advise others to avoid this place at all costs.
Reply from the clinic
We’re truly sorry to hear about the discomfort and distress you experienced during your visit to our One Bangkok branch. Please accept our sincerest apologies that your experience did not meet the standard of care and service we always strive to provide. We understand how upsetting this must have been and appreciate you bringing your concerns to our attention. As mentioned in our direct communication via email, we have explained the situation and remain committed to taking responsibility in line with the resolution outlined in the email we sent you. While our dentists are highly trained and work with great care, we also acknowledge that, on rare occasions, unexpected situations can occur during treatment—particularly if there is any movement involved. Regardless, we take your feedback very seriously. Please rest assured that we are working internally to improve our communication and follow-up protocols to prevent such experiences in the future. Once again, we sincerely apologize for the inconvenience and thank you for sharing your experience with us.
Doctor Nattakarn (Gift) is one of the best dentist i ever hard. Very professional and softest hands. The support Doctor also very nice as she always kept my lips hydrate during the time. All staffs this morning at reception also very nice as she adviced me the whole check in very smooth. The facility is very good especially very bright.
Today I came to get my crown fitted after having a dental implant. The dentist provided excellent consultation, and the staff were very attentive and caring.
Very poorly run clinic. The doctor was almost an hour late to appointment and did not inform me. In the end, we have to cancel the appointment despite having waiting for almost an hour already.
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