Patients
Reviews of Bangkok International Dental Center (BIDC) - Main Headquarters.
Bangkok, Thailand. 421 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.9 out of 10
Overall score
BIDC is Thailand's first and only JCI-accredited dental center, backed by ISO 9001:2015 certification and a 70-plus specialist team with US and European training. It is well-suited for dental tourists seeking internationally certified standards, with hotel accommodation, airport transfers, and English-speaking coordination on-site. Pricing sits at a premium relative to Bangkok averages, so value-focused tourists should request itemized quotes upfront.
Authenticity
8/10Baseline 8: JCI-accredited, ISO 9001 verified, genuine Google reviews with negatives and named doctors. No manipulation signals. 0 verified in system but Google import. Final 8.
Treatment quality
7/10Baseline 8: Praised for implants, veneers, root canals; US dentist validated BIDC work. -1 isolated filling nerve hit, one upsell complaint (root canal for chip). Final 7.
Cleanliness
9/10Baseline 9: JCI floor 7 minimum. ISO 9001:2015 sterilization certified. Multiple reviews specifically praise cleanliness and hospital-grade hygiene. Final 9.
Team
8/10Baseline 9: 70+ dentists, named specialists with MSc/MSD, US/UK/Europe trained, American Board certified. -1 one rough doctor complaint (Dr. Natchaya, Room 302). Final 8.
Price value
6/10Baseline 6: Premium-priced for Bangkok. Multiple reviewers found 70% cheaper alternatives nearby. Consultant vs. dentist price inconsistency reported. Final 6.
Tourist suitability
9/10Baseline 9: JCI, English fluency, hotel in building, airport transfers, Line chat, 60+ nationalities served, same-day emergencies. HQ far from city center. Final 9.
What comes up well
- JCI-accredited since 2012 - only dental center in Thailand with this certification
- 70+ dentists including American Board-certified specialists
- On-site digital lab with CAD/CAM, CBCT, and Carl Zeiss microscopes
- Hotel in building + airport transfers for dental tourists
- Emergency same-day appointments honored for international patients
Points to weigh
- Pricing inconsistency: consultant quotes differ from dentist quotes; one patient paid 70% less at a comparable Bangkok clinic
- Isolated upsell complaint: root canal recommended for a minor chip with no pain
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 421 reviews
We visited a few times. Not only was the treatment of poor quality, but the doctor's behaviour was beyond unprofessional and rude. The pricing for the treatment we wanted changed (went higher) than it was in the initial consultation as well. Overall, we had a terrible experience.
Reply from the clinic
Thank you for your comment, when was your last visit so we can feed back. Thank you
I had a good experience getting some crowns done at BIDC. I found Dr. Nantawan and her colleagues to be very professional. Thanks to Dr. J.
We did a clean-up here, really quick and clean service. Easy communication via Line
Friendly, efficient and Dr.Laksika very gentle and informative. I recommend.
Nice environment, I edited my review to lower after negative experience cleaning was not thorough. My dentist acted very busy and did no hand cleaning, only quickly scaling machine and rushed me out.
The staff, the nurses and the doctor was so nice and well spoken. My wisdom tooth removal lasted less than 10 minutes and was absolutely painless. This is coming from someone who is deathly scared of surgeries or needles. The doctor was so accommodating to my phobia. Affordable prices as well! Will be coming here again!
They also provide Japanese interpretation, so it's reassuring. I went there because my teeth were sensitive, and they treated me right away on the same day.
This was my first time using their services. The staff and doctor were very helpful and gave excellent advice.
I told them I had sensitive teeth and went for a cleaning they did a great job being careful and gave me a break when I needed it
Incredible clinic I have been the patient in this clinic as always and always bring my friends to come here politely doctor with high quality worthy for the prices I paid for with amazing services
I’ve been a longtime patient of Bangkok International Dental Center (BIDC), but since I was staying nearby, I decided to try the BIDC Dental Clinic @ Emquartier for convenience. Big mistake. From the start, it felt less like a branch and more like a franchise. They didn’t even have access to my records from the main center — a red flag. I was there for a checkup and cleaning. The dentist barely…
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ly glanced at my teeth before saying “no cavities” and jumping straight to the cleaning. No greeting, no small talk — just sit down, open your mouth, and endure. The assistant kept shoving my head around, and I was only allowed to close my mouth once during the entire procedure. The clinic was empty, so I can’t explain the rush. At the end, I got a quick “you need to floss” while she turned the chair away from me — I guess that was my cue to leave. No business card, or I’d post it here to warn others. Can’t believe I came to Bangkok for this.
I went EmQuartier branch and this branch is very clean and the Dr. Is very professional friendly staff and good services with good recommendations the locations is very comfortable for transportation I will recommend people to use this dental clinic as well.
Could not recommend enough. FAR better than my home dentist in France…
The dental implant procedure didn't take long. The doctor provided excellent care; everything was quick and precise. The clinic was clean, the staff were friendly, and it was conveniently located.
The Japanese interpreter was very fluent in Japanese! The treatment was very thorough and honest. What's more, it was cheaper than in Japan and they tried to finish it quickly, which was great! I felt safe knowing I wouldn't be ripped off. I hope to see you again if the opportunity arises 🙏
It was my first consultation, but the polite service put me at ease. There were staff members who could speak Japanese, which was really helpful for me as I am not good at Thai or English. The clinic has a clean and calm atmosphere. It is easily accessible, right next to Phrom Phong Station. I recommend it to anyone looking for a dentist in Bangkok.
Another successful appointment, this time a crown. See you again!
I am from the UK and can not recommend this dentist enough! I've been many times over the years and the expertise and service is outstanding. Just had an overlay to one of my molars, no injection needed and no pain whatsoever! Would highly recommend!
I came to get a tooth extraction here while I was in Bangkok for a few months (along with a few follow-ups). The place is spotless and the staff are all extremely kind and professional. I was always able to make appointments easily via WhatsApp, and language barriers were never an issue. I’m glad that I chose BIDC for my dental visits during this trip.
Reply from the clinic
We appreciate, hope to serve you next time Thank you
The doctor and assistant provided excellent service and advice. Most importantly, the procedure was painless.
I was very impressed with the dental work. They gave me advice during the dental work.
Easy to find on 4th floor Emquartier shopping mall and did cleaning and filling both good thx Btw better to make sure the price before the treatment.
“Great service and friendly staff. Very professional and made me feel comfortable throughout!”
Clean environment, and staff are polite and can communicate well. Nice experience overall
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