Patients
Reviews of Bangkok Dental Spa.
Bangkok, Thailand. 193 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.9 out of 10
Overall score
Bangkok Dental Spa is a well-established luxury-positioned clinic with a strong base of returning Western patients managed by Dr. Lily Poncharoen. Clinical outcomes for complex implant and rehabilitation cases are consistently praised, though no formal accreditation exists and isolated pricing complaints suggest premium charges that may not always align with market rates.
Authenticity
8/104.5/5 on MyMediTravel (17 reviews). Long-term repeat patients from Germany, UK, US. No JCI/ISO. One upsell complaint from Australian patient.
Treatment quality
8/10Multi-implant + full-mouth rehabilitation cases completed successfully. 10-year patient reports no failures. One dispute over crown suitability on compromised stumps.
Cleanliness
7/10Spa-concept interior implied in marketing. No independent hygiene audit or accreditation. No negative cleanliness reports found.
Team
8/10Dr. Lily Poncharoen is the named lead with 20+ years experience. International consultant roster (Dr. Walinski laser, Dr. Bergmann implants). No board certifications listed.
Price value
7/10One Australian patient flagged 6000 THB extraction vs 1500 THB Bangkok norm. No published price list. Teeth whitening cited at 150,000 THB which is high-end.
Tourist suitability
9/10Asoke BTS 2-min walk. English-speaking. Western long-term patients with multi-week treatment plans. No dedicated international coordinator mentioned but implied by patient base.
What comes up well
- Founded 2004, 20+ years serving international patients
- Dr. Lily: 10-year relationships with repeat German/UK/US patients
- Asoke BTS 2-min walk, central Sukhumvit location
- Complex full-mouth rehab cases completed in multi-week visits
- 90% stated patient return rate
Points to weigh
- One patient reported overpriced extraction (6000 THB vs 1500 THB norm) and upsell pressure after learning patient was foreign
- No JCI/ISO accreditation despite 20+ year operation
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 193 reviews
Excellent professional work, I will come back on my next trip.
It's safe to come into this place for your dental needs. Friendly, welcoming and, most of all, professional.
Thank you for the laundry service. Excellent service and very responsive. I recommend them.
Very friendly, professional, and welcoming. Appointments by email were responsive. Easy to deal with, and I'm happy with my smile. I recommend it.
This was an amazing experience from start to finish. First, the location was very easy to find and it’s beautiful and so relaxing. Dr. Lily is so sweet and professional and very informative. I will definitely be back. I was recommended to come here by a co-worker and I am glad I did. Thank you for the wonderful customer service!
Very nice and clean clinic, friendly and professional staff. Dr. Lily did a great job on my fillings.
It was high time i got my teeth fixed and with some internet searching found Lilly here. …
So i came to Thailand to get my teeth looked at because i heard the dental industry is great there. After lots of research i found Bangkok Dental Spa. As a child i had a sweet tooth and didnt take care of my teeth that well. My back molars …
Dr. Lily and her staff are the best. I had extensive dental work done very quickly, and very well. This was an excellent experience and I am very happy.
Doctor Lily she is careful about everything related to patients health. Clinic is clean and surgeries are done very well. I didn’t feel any pain during the treatment. Best dentist you can have in Bangkok!
Nice and professional staff. I had 2 filling and the doctor did it without anesthesia because it was not necessarily. She explained all the issues and gave me instructions on further treatment.
I can’t express how incredible my experience was at Bangkok dental spa clinic every single time! I’ve been coming here for years and I will not go anywhere else. The service is always excellent, the staff made me feel so taken care of, and …
Dr. Lily comes off as a very sweet dentist, but she is anything but… if you’re not careful it’ll be daylight robbery. I do not recommend this clinic. If you must get dental work, goto large renown hospitals (i.e Bumrungrad, Bangkok Hospital). Spare yourself and your loved ones the stress and trauma. You’ve been warned.
Reply from the clinic
You have left 2 reviews same as the one earlier to attack us, despite our reply and sincere apology. As the text are exactly the same. … More
BEWARE. My mother selected this dental clinic for her teeth cleaning and filling after …
Reply from the clinic
Dear WingChan, First of all thank you for visiting us last month. Please kindly allow me to address all the points mentioned. Your mother came in for cleaning + filling but upon inspection it was clear what needed to be fixed. After … More
Dr Lily was very kind and helpful, I'm usually a bit nervous about going to the dentist but she was very reassuring! Very happy with my whitening too
Professional, efficient service. Cleaned and whitened very well. Went to the extra effort to squeeze us in. Would recommend and go back when in town.
Don't go there! I broke two theets during my holydays and choose this dentist because of the reviews... I just got back from getting robbed, if you need a dentist go other …
My dentist Lily was very friendly and knowledgeable in explaining the specifics of a filling on one tooth and veneer on another. She was patient with discussing pricing and wasn’t pushy as she let me decide what procedures to get and not get. I visit Thailand once a year from America and will look to use her for the years to come!
Excellent service Dr Lilly is very concise and cares deeply about the well being of her customers Lovely atmosphere
Excellent, fair priced. Felt very welcomed with the very knowledgeable dentist.
Dr. Lily is a great dental and medical practitioner. Outside-the-box thinker. Did excellent work on my teeth. Has an excellent technician with which she seems to have a very good relationship. She answered the phone, responded on What's …
Reply from the clinic
Aloha Jay! It was an absolute pleasure to meet you and do dental work for you. Everything flowed like singing a song! Meeting patients like you make us very happy and proud to do what we do! Thanks for you visit.
Thank you so much! This is a very professional dental spa! Dr. Lily and her team are very professional and kind. I did the teeth withening treatment and I am very happy with the results! I can highly recommend!
Great dental service! Dr Lilly took us on on really short notice. She even managed to organise a teeth grinding retainer for me on a really short time line. Can definitely recommend.
Really great service! Accommodated us when we wanted to come with short notice! Great job on whitening and helped me identify other problems :)
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