Patients
Reviews of True Dental.
Ho Chi Minh City, Vietnam. 148 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.1 out of 10
Overall score
True Dental is a genuine, established HCMC specialist clinic founded in 2007 with six named, licensed dentists and transparent all-inclusive implant pricing covering Straumann through Korean brands. The clinic is primarily oriented toward Vietnamese domestic patients, with no English-language support or international patient infrastructure documented, making it a moderate-risk choice for dental tourists who do not speak Vietnamese.
Authenticity
6/10Baseline 7: real clinic, named doctors with license numbers, surviving negative reviews. -1 for 0 verified reviews in 148-review pool and generic review language. Final 6.
Treatment quality
6/10Baseline 7: positive implant and ortho outcomes cited, named doctors. -1 for documented ortho complaints (poor results, blame-shifting) and aesthetic dissatisfaction. Final 6.
Cleanliness
7/10Baseline 7: consistent reviewer mentions of spacious, clean facilities; dedicated surgical implant room with infection protocols cited. No deduction. Final 7.
Team
7/10Baseline 7: 6 named specialists with published Vietnamese license numbers, Specialist Level 1 credentials, 17+ years operation. No international training verified. Final 7.
Price value
7/10Baseline 7: transparent all-inclusive VND pricing for implants (Straumann ~$1,600 USD, Osstem ~$750). Competitive for HCMC mid-tier. No USD/AUD pricing published. Final 7.
Tourist suitability
4/10Baseline 5: two city-centre branches, extended hours, WhatsApp listed. -1 for Vietnamese-only website, no English staff confirmed, no international patient page or logistics. Final 4.
What comes up well
- 6 named specialist dentists with published Vietnamese license numbers
- Transparent all-inclusive VND implant pricing from budget to Straumann tier
- Dedicated surgical implant room with infection control and patient monitoring
- CT Conebeam imaging, CAD-CAM references, and in-house lab noted
- Extended hours Mon-Sat to 7pm and Sundays; WhatsApp contact listed
Points to weigh
- Multiple reviews cite scheduling failures: appointments postponed without notice, wrong branch, hours of waiting
- One documented case of poor orthodontic result with blame shifted to patient
- No English website, no international patient page, no confirmed English-speaking staff
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 148 reviews
The customer service department is enthusiastic. Doctor Khoi is gentle and funny.
SUPER SUPER BAD CUSTOMER SERVICE, the doctor did a great job but the customer service is so bad that we should reconsider. It's a big dental clinic but they don't train customer service. When customers text, they don't reply, they reply hours later, and the reply is not to the point. I make an appointment but always have to wait a long time, I make that appointment and then make another…
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appointment without asking the customer if they are free at that time or not? I make the appointment on my own. The customer service when it was in district 1 worked much better, but now the customer service is very bad.
Very attentive, enthusiastic, and clean. There's no perfect 10, but...🫶 …
Professional doctor, clear consultation, dedicated treatment. Big plus is the flexibility in payment and customer care before and after treatment.
Going to the dentist usually makes me nervous😢, but the experience at True Dental is completely different. The doctor is extremely dedicated, clearly explains each step, and the operation is also gentle so I feel extremely secure. I really feel lucky to have met a doctor who is both good and understanding. Thank you True Dental for helping me have a dental treatment experience that is no longer…
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a nightmare🫰
Clean and airy dental clinic, dedicated and highly qualified team of doctors, good customer service
Cute doctor's assistant, enthusiastic consultation, dedicated and gentle doctor, reputable dentistry
The dental clinic is clean, and the dentist is dedicated.
So happy to find True Dental, a very dedicated and clean place to work
Okay, the dental clinic is clean. The doctor was very gentle.
Real doctor, no soliciting or false accusations, I feel no fear when getting my teeth done here.
I had braces here and it was very good. The service quality and staff are very attentive.
Friendly staff, follow-up visit with Dr. Lai, he was very gentle, when I pulled out the R8 it was not painful at all, comfortable
The dental clinic is clean, aesthetically pleasing, and of good quality.
The doctor is dedicated, the staff is attentive, I will recommend them to my friends.
The braces were strong enough to text the dentist to make an appointment to reattach. After texting the dentist to make an appointment, the day came and they texted to postpone the appointment. Then texted to ask for a specific time to go, but there was no reply from morning to afternoon, no reply, no answer at all. When I told them to text the previous doctor to consult me, the dentist replied.…
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Then there was no time, just told me to come in the morning. Okay, I still agreed to come in the morning. At first, I consulted at this dentist and the previous visits were also at this dentist. This time, when you made an appointment in the morning, I still went to the dentist I usually visit for an examination. At 9:50, I went to the dentist's reception desk to read the information and was told that the doctor I was getting braces with was not there. I was told that the doctor I was getting braces with was at another branch. Only on Wednesdays is he available at the dentist's. As a customer, how would I know which dentist the doctor is at? When you give me an appointment, you have to say it clearly so people will know. Made me take a bus to another dentist at 10am but in the end had to wait until 11:40am to start the procedure. Extremely bad experience.
The dental office is very clean and beautiful inside and out. The dentist is very gentle and smooth when doing porcelain crowns. The consultation and dental examination are very enthusiastic and thoughtful. Payment is also flexible. Anyone who has dental work done should come here to experience it and know clearly. 5 stars for True Dental.
Bad service, when consulting for braces, they said it was ok. When it came to the procedure, it was very bad, the schedule was postponed back and forth. The braces were so tight that they had to wait until the next appointment to go. When …
The dental clinic is spacious and airy, located right in the city center and very easy to find. The staff are gentle, pleasant, and very helpful. The doctor is straightforward, provides clear advice, and offers excellent treatment methods and approaches. Overall, the service here is very good. 5 stars!
Good dental service, highly qualified doctor The doctor did it very smoothly and it didn't hurt at all
I got braces here very smoothly and painlessly Dr. Lai is gentle, enthusiastic, attentive to customers The facilities are very modern 😍😍 …
The staff were enthusiastic and friendly, and the doctor provided thorough advice.
Dental work at TrueDenTal is great...the staff is very friendly and the doctor does a great job...very ok
The facilities are good and clean. The staff are enthusiastic and attentive.
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