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Tiew Dental Island Glades Penang

2-J, Lorong Delima 6, George Town, Malaysia

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Last audited May 2026 By SmileJet Audit Team How we audit โ†’
4.4/5  · 78 reviews

Why Choose Tiew Dental Island Glades Penang in George Town?

Tiew Dental Island Glades Penang is part of the ST Tiew Dental Group, a leading Malaysian dental chain founded in 1987 with 51 branches nationwide. Led by Dr. Rebecca Tiew and Dr. Tiew Soon Tat, the group is known for biodentistry principles blending classical wisdom with modern biological science, offering implants, orthodontics, laser gum treatment, and family dental care.

Tiew Dental Island Glades Penang is a branch of ST Tiew Dental Group, one of Malaysia's largest and most established dental networks, with 51 branches across the country including multiple locations in Penang, Kuala Lumpur, Selangor, Negeri Sembilan, and Johor. Founded in 1987 and led by Dr. Rebecca Tiew and Dr. Tiew Soon Tat, the ST Tiew Dental Group has built a distinctive identity in Malaysian dentistry through its commitment to biodentistry: an approach that integrates classical dental wisdom with modern biological science to deliver restorative and periodontal care that supports whole-body health alongside oral wellbeing.

The Island Glades branch in Penang brings the group's established standards, clinical expertise, and patient-centred philosophy to this residential area of the island, making the ST Tiew Dental experience accessible to the local community. The branch is staffed by dentists trained in the group's biodentistry philosophy and supported by the systems and protocols developed across the wider network's decades of clinical practice.

ST Tiew Dental offers a comprehensive range of dental services across all of its branches. Cosmetic dentistry treatments include dental veneers, professional teeth whitening, and tooth reshaping, helping patients achieve improvements in the colour, shape, and overall aesthetics of their smile. These services are guided by an appreciation of each patient's individual facial features and aesthetic preferences, ensuring that cosmetic outcomes look natural and appropriate.

General dental care covers the routine and preventive services that form the foundation of oral health: regular check-ups, professional cleanings, dental fillings, and patient education on home oral hygiene practices. The group's emphasis on biological dentistry informs its approach to preventive care, with attention to the relationship between oral health and overall systemic health as a guiding principle across all treatment decisions.

Dental implants are available for patients requiring permanent tooth replacement. Implants provide a stable, long-term solution for missing teeth by replacing the natural tooth root with a titanium fixture integrated into the jawbone, supporting a custom prosthetic crown. This solution delivers superior long-term function and aesthetics compared to removable alternatives, and the ST Tiew Dental group's experience across many branches means that implant treatment is well-supported by established clinical protocols.

Gum disease management at ST Tiew Dental branches incorporates laser therapy alongside nutritional guidance, reflecting the group's biological approach to periodontal care. Laser treatment in periodontics allows for less invasive management of gum disease compared to traditional surgical approaches, reducing recovery time and patient discomfort while effectively addressing the bacterial and inflammatory processes underlying periodontal conditions. The integration of nutritional advice acknowledges the role of diet and lifestyle factors in gum health, extending care beyond the clinic chair.

Orthodontic services include conventional braces and clear aligner therapy for both teenagers and adults seeking to improve the alignment of their teeth. Clear aligners offer a discreet and removable orthodontic option that is particularly popular with adult patients who want effective treatment without the visual impact of traditional metal brackets. Child-focused dental care ensures that younger patients receive gentle, appropriately paced treatment within a supportive environment that establishes positive dental habits early.

For SmileJet patients visiting Penang or residing in the Island Glades area, Tiew Dental Island Glades Penang offers the reassurance of a nationally established dental group with a strong track record, a distinctive and evidence-informed clinical philosophy, and the full range of modern dental services. The group's 37-year presence in Malaysian dentistry and its network of 51 branches reflect a scale of experience that individual practices cannot match.

Patient Reviews from George Town

4.4

โ˜… 78 reviews

M

Mystical97 PP

May 2026 ยท โ˜… 1

Google

I was undergoing orthodontic treatment at this clinic because the head doctor had recently opened a new practice, requiring me to make follow-up visits according to her schedule. The doctor assured me that the nurses would provide advance notice of upcoming appointments, allowing me to arrange and confirm a suitable time each month. However, the nurses only notified me in advance on certain months. Most of the time, I had to proactively reach out to inquire about scheduling, and even then, responses could have been more consistent. I arrived for appointments on several occasions only to discover that no reservation had been made for me, leading to frustrating experiences. I also encountered unfriendly attitudes from staff, such as when a nurse was engrossed in her phone until she noticed me, hastily attending to me only after being prompted. I vividly remember a particular visit where, after my appointment, the nurse at the front desk delayed opening the door as she was preoccupied with her phone, insisting I wait until another customer arrived. This lack of consideration was disappointing, especially after investing nearly RM 7000 into my treatment and completing all installment payments. Despite my grievances with the nursing staff, I commend the doctors for their professionalism and expertise. Some nurses also provided excellent service, but overall, there is a need for better staff management to maintain the clinic's reputation and ensure consistent quality service. Feeling undervalued as a customer after making significant financial commitments towards my treatment is disheartening.

Clinic response ():

Response from the owner 2 years agoDear Respective Customer, Our sincere thanks for your approach and humble apology for the inconvenience caused. As we take this approach as an important matter to look into, we greatly hoping to get in touch with your good self to know more and this will also help us to penetrate the room to improve. Therefore, with your kind favour, please drop us an email or call our Customer Service @ 03-5122 6680/82 for us to assist you in better way. An advance thanks for your further action. Best Regards from Tiew Dental Administration Department

L

LIM BEE SUAN

May 2026 ยท โ˜… 1

Google

A dentist young man at first refuse to accept me even i walk in at 4:35 pm clinic official hour is 5pm , there was no other patient waiting except me , I told them i hv gum infection n swallen only need some medication , then only they accept n register me . The dentist seems to be very rushing and prescribe me an antibiotic n pain killer . When i asl for a day MC , he refused . He has seem my gum bleeding n swallen badly , very impatient and no compassion

Clinic response ():

Response from the owner 2 years agoDear Respective Patient, Thank you for sharing your experience with us, and we apologize for any inconvenience caused. Upon investigation, it appears that both you and the 3:30pm appointment patient arrived at the clinic around 4:30pm++. Due to the uncertainty of the duration of the initial patient's treatment and the clinic's closing time at 5 pm, the nurse was initially hesitant to accommodate additional appointments. However, upon knowing about your throbbing pain and gum bleeding as mentioned at the counter, the nurse sought the doctor's permission to attend to you. We regret that our company policy restricts receipt issuance for certain treatments beyond extractions, minor oral surgeries, and severe gum bleeding / infections with swelling. However, as the doctor noted a mild gum bump in your case, he prescribed an antibiotic course and requested a follow-up for further treatment or review. We understand your request for a medical certificate, but regrettably, in such mild cases without bleeding symptoms, we're unable to provide one. We're sorry for any perception of rushing or impatience during your consultation. We strive to provide compassionate care to all our patients, and we appreciate your feedback. Rest assured, we will take note to ensure better communication in the future. Thank you for bringing this to our attention, and we look forward to better serving you in your future visits. Thank you & you are most welcome to fix your dental issue. Take care !

Y

Yvonne R

May 2026 ยท โ˜… 5

Google

I saw Dr. Yvonne Ng this morning. She was very gentle handling me. I had an xRay done and she took time to explain it to me. Told me what had to be done. I will definitely be back.

Clinic response ():

Response from the owner 2 years agoHi there, Thanks for your support.. hope to serve you again๐Ÿ˜Š โ€ฆ

C

Catherine Tan Yee Wen

May 2026 ยท โ˜… 5

Google

Did scaling and teeth whitening today. Thank you Dr Yvonne for such a great service! Always patient to explained the overall procedures, kind and understanding. Will definitely be back together with my Mom again. โค๏ธ

Clinic response ():

Response from the owner 2 years agoWe're grateful for your good review & support. tq ๐Ÿ‘ โ€ฆ

J

jasbir kaur

May 2026 ยท โ˜… 5

Google

Friendly staff and the doctors here are excellent! ๐ŸŽ‰ โ€ฆ

Clinic response ():

Response from the owner 2 years agoHi there, Thanks for your support.. hope to serve you again๐Ÿ˜Š โ€ฆ

V

Vee Riyah

May 2026 ยท โ˜… 5

Google

First of all I should thankful to Dr Khoo Siew Mei & Dr Ng Kang Tjin with their skillfull treatment. Well experience and explain on the problem facing. Professional treatment services from this center.

Clinic response ():

Response from the owner 2 years agoWe're grateful for your good review & support. tq ๐Ÿ‘ โ€ฆ

S

SY Cheah

May 2026 ยท โ˜… 5

Google

Our regular dental place due to their effectiveness & professionalism

Clinic response ():

Response from the owner 2 years agoHi there, Thanks for your support.. hope to serve you again๐Ÿ˜Š โ€ฆ

K

Khai Yeen

May 2026 ยท โ˜… 5

Google

Wonderful service and excellent customer service by the doctors and staffs.

Clinic response ():

Response from the owner 2 years agoHi there, Thanks for your support.. hope to serve you again๐Ÿ˜Š โ€ฆ

V

Vivien Topciu

May 2026 ยท โ˜… 5

Google

Dr Ng Kang Tjin n front assistant are very friendly and helpful

Clinic response ():

Response from the owner 2 years agoWe're grateful for your good review & support. tq ๐Ÿ‘ โ€ฆ

Z

Zafaish Enterprise

May 2026 ยท โ˜… 5

Google

Had my scalling and filling. Dr yvonne ng is very gd. Really recommends to others. Will come in future again. Tq so much.

Clinic response ():

Response from the owner 2 years agoWe're grateful for your good review & support. tq ๐Ÿ‘ โ€ฆ

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Tiew Dental Island Glades Penang

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★ 4.4 (78 reviews)

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