Patients
Reviews of Thuy Duc Dental Clinic.
Hanoi, Vietnam. 138 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.0 out of 10
Overall score
Thuy Duc Dental Clinic is a well-established 19-year-old Hanoi specialist practice with a genuinely credentialed orthodontic team led by an AAO-member Invisalign Red Diamond provider. The clinic suits tourists primarily for orthodontics and implants but lacks the dedicated international patient infrastructure expected by dental tourists, and documented post-extraction complications without formal apology are a concern for complex surgical work.
Authenticity
5/10Baseline 7: real licensed clinic, named PhD doctors, verifiable Invisalign Red Diamond. Medium manipulation: 0 verified, heavy template language in 5-stars. -2. Final 5.
Treatment quality
6/10Baseline 7: specialist team, 19yr track record, Invisalign Red Diamond. Two documented post-extraction infections, no clinic apology. -1. Final 6.
Cleanliness
7/10Baseline 7: multiple specific reviews cite clean modern facility, iTero scanner confirmed. No JCI/ISO cert. Final 7.
Team
7/10Baseline 8: 7 named specialists, 2 PhDs, AAO member lead, Invisalign Red Diamond. Doctor substitution without notice flagged. -1. Final 7.
Price value
6/10Baseline 6: Hanoi pricing competitive vs Western rates, free consult noted. No published price list online. Final 6.
Tourist suitability
5/10Baseline 5: English site, English-speaking staff, hotel pickup per whatclinic. No dedicated intl coordinator, no WhatsApp, no package pricing. Final 5.
What comes up well
- Dr. Pham Hong Duc: AAO member, Invisalign Red Diamond 2024, Bordeaux-trained
- Multiple PhD-level specialists across orthodontics, implants, and pediatrics
- iTero Lumina scanner confirmed on-site
- Licensed clinic operating since 2006, two central Hanoi locations
- English website and English-speaking staff available
Points to weigh
- 0 of 50 reviews verified; heavy template language signals medium manipulation
- Two documented post-extraction infection cases; no clinic apology recorded
- Doctor substitution without patient notification on surgical procedures
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 138 reviews
I have been with Thuy Duc for many years but have never been disappointed!
The staff are dedicated, the dentists are highly professional, and they always address my specific needs.
The service quality is good, although it can get a bit crowded at times.
I did a lot of research before deciding to come here. And just like everyone said: Dr. Duc is very friendly, the security guard, the cleaners... are also great. Only the customer service consultant is... depends on the person.
The clinic is modern and clean. The team of doctors is enthusiastic and attentive to patients. This made my orthodontic experience at Thuy Duc Dental Clinic comfortable.
From the doctors and staff to all the services, everything was great.
The dental clinic is clean and beautiful. Upon arrival, the staff in the waiting room were very helpful, providing a TV, books, and traditional games. During the examination, the doctors were very gentle and attentive. I am very satisfied with the orthodontic treatment at this clinic.
Every time I go for a check-up, I feel comfortable and the customer service staff are very attentive. You should definitely try it out if you have the chance!
The doctor provided enthusiastic and thoughtful advice, 10/10! 🥰🥰🥰 …
Everyone says braces are very painful, but I had them done here and it was great! From consultation, examination, customer service to the doctors and nurses, everyone was very enthusiastic. There was absolutely nothing to complain about in my case! ❤️❤️
The dental clinic has a team of enthusiastic and responsible doctors and consultants.
Beautiful, modern facilities. Enthusiastic and friendly staff. Dr. Duc is very funny 😋 …
The dental clinic has beautiful, clean facilities. The doctors are enthusiastic and friendly. The downside is that on weekends it is crowded and you have to wait a long time. However, the waiting room is beautiful and has free wifi. Everyone is polite so it's not uncomfortable.
The staff gave careful advice The doctor was gentle and attentive While waiting, there was a chess board to play, which was quite interesting ❣️
Professional and clean dental office, will come back next time
The staff are enthusiastic and friendly. The dental clinic operates professionally and responsibly.
I'm currently getting my braces done here, and the staff are enthusiastic and friendly; I really like it.
The doctors and staff are enthusiastic and efficient! Good quality!
It's almost Tet. Maybe they thought I was providing cheap services or something, so they let her apprentice to get her teeth cleaned. She was rude.
I'm terrified. Business used to be good, but in recent years, while business seems to have improved, the staff's attitude has deteriorated significantly.
- Enthusiastic staff attitude - Dedicated and responsible doctors - Nothing to complain about
The service was very professional and enthusiastic. The doctors here are highly qualified. Whenever it was time for an appointment, they would text me to let me know so I could bring my child in for treatment.
I had my molars treated, root canal treated, and had porcelain crowns. The doctors were very good and attentive. I have come back here many times for treatment.
The staff at the dental clinic are very enthusiastic and attentive, especially the doctors on the first floor, they are very lovely. The facilities are modern and clean. 10/10!
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