The East Rose Dental Phan Boi Chau

Clinic response ():

Response from the owner a day agoDear Mr. and Mrs. Docherty, Thank you very much for your beautiful message. Reading your words truly means a lot to all of us at The East Rose Dental. We are so happy to know that you are pleased with your new implants and crowns, and that your experience with our doctors and team made you feel cared for and comfortable throughout your treatment. Your trust in us, especially travelling from Australia for your dental care, is something we deeply appreciate. Abby and the entire team will be very touched to hear your kind compliments. It was truly our pleasure to look after you both. Please continue to take good care of your new smile, and remember that we are always here for you whenever you need us. Warmest regards,

Clinic response ():

Response from the owner 17 hours agoDear Ms. Mercy Ali, Thank you very much for taking the time to share your kind feedback about your experience with us. We are truly delighted to hear that you felt well cared for throughout your journey, from the first consultation to the final appointment. Knowing that your treatment has helped restore a smile you feel confident about again means a great deal to Dr. Thuy and the entire team at The East Rose Dental. Your trust in our care is sincerely appreciated, and it was our pleasure to be part of your smile transformation. We wish you continued health and happiness with your new smile, and we hope to have the pleasure of welcoming you again in the future. Warm regards,

Clinic response ():

Response from the owner 2 days agoDear Ms. Jessica Möller, Thank you very much for taking the time to share your experience with us. We truly appreciate your kind feedback. We are delighted to hear that you were pleased with your visit and that our team was able to provide friendly communication and professional care throughout your appointment. Your comments about the quality of the procedure and the overall experience mean a great deal to us. Thank you again for choosing The East Rose Dental. We look forward to welcoming you again whenever you visit Ho Chi Minh City.

Clinic response ():

Response from the owner 5 days agoDear Mr./Ms. Jacques, Thank you very much for your kind words and thoughtful feedback. We are truly grateful that you took the time to share your experience. At our clinic, we always aim to provide careful, transparent, and patient-centered care, ensuring that every treatment is clearly discussed and agreed upon beforehand so our patients can feel confident and comfortable. Your trust and recommendation mean a great deal to us. It was our pleasure to care for you, and we look forward to welcoming you again whenever you visit Vietnam.

Clinic response ():

Response from the owner 6 days agoDear Ms. Kim Tran, After carefully reviewing our entire appointment and treatment records, we would like to state clearly that there is no record indicating that you have ever visited or received any treatment at The East Rose Dental. For this reason, we would sincerely appreciate it if you could clarify what experience or basis led to this one-star review, as our system does not show any visit or service associated with your name. In addition, we also noticed that within the public review history of this account, most of the recent reviews appear to be one-star ratings for several different medical clinics and hospitals. This naturally raises questions regarding the authenticity of the current review. If you have indeed visited our clinic, we kindly invite you to provide the date of your visit or any relevant details, so that we may review the matter thoroughly and address it in a transparent and professional manner. The East Rose Dental always respects feedback based on genuine patient experiences, while also maintaining our responsibility to protect the integrity, professionalism, and transparency of medical service reviews. --------------------------------------------------------- Dear Ms. Kim Tran, After reviewing all treatment records and appointment history of the clinic, we confirm that you have never visited or used any services at Hoa Hong Phuong Dong Dental Clinic. Therefore, we sincerely hope you can clarify the basis or experience that led to this 1-star rating, as our system does not record any visits from you to the clinic. In addition, we have noticed that in the public review history of this account, the majority of recent reviews are 1-star ratings for various medical facilities. This makes us question the authenticity of the current feedback. If you have indeed visited the clinic, please provide the date of your visit or relevant information so that we can verify the information transparently and handle the issue professionally. Oriental Rose Dental Clinic always respects feedback based on real-life experiences, while also being responsible for protecting its reputation and transparency in evaluating medical services. Translated by Google ・ See original (Vietnamese)

Clinic response ():

Response from the owner 2 months agoDear Mr. Imnarin, Thank you so very much for taking the time to share such a heartfelt and detailed review. Your words truly mean a great deal to our entire team. We are deeply grateful for your trust over the years, from your implant treatment in the past to your recent return to our clinic. We sincerely appreciate your understanding regarding the warranty policy, and we are very glad that our team was still able to support you with complimentary follow-ups and care. For us, your comfort, trust, and long-term oral health always come first. Knowing that you left feeling relieved, renewed, and well cared for is the greatest reward we could ask for. Thank you again for your kindness and for spreading the word. It is truly an honor to care for you, and we look forward to continuing to support you whenever you need us. Warmest regards, The East Rose Dental

Clinic response ():

Dear Mr. Alexander, Thank you very much for taking the time to share such a thoughtful review about your experience with The East Rose Dental. We are truly delighted to know that both of your visits—from your check-up and cleaning to the recent crown treatment—went smoothly and that you felt comfortable and well cared for throughout the entire process. Your kind words about our dentists, team members, and the organization of the treatment and transport services mean a great deal to us. Our goal is always to make every patient feel supported, informed, and at ease during their treatment journey, so it is very rewarding to know that this was your experience. We are especially happy to hear that you are pleased with the final result of your crowns. Thank you again for your trust and for recommending our clinic. It was truly our pleasure to take care of you, and we look forward to welcoming you back whenever you visit Vietnam again. Warmest regards, The East Rose Dental Team