Patients
Reviews of Solar Odontologia.
Brasília, Brazil. 90 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 90 reviews
Terrible service! I tried to schedule a simple appointment and the receptionist changed my time three times, until I finally gave up due to the lack of organization. Furthermore, they take a long time to respond to messages and, even after I confirmed the time, it was changed again several times. I believe this dismissive attitude occurs precisely because it is a service provided through a…
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h a health insurance plan.
Reply from the clinic
Dear Angela Maria, We regret that your experience was not satisfactory, but we would like to clarify the facts based on our WhatsApp communication records. We vehemently refute the claim that your appointment was changed three times or that there was a delay in our responses. Our conversation records indicate that the scheduling process followed the standard flow, with due confirmation and without the multiple reschedulings mentioned. The lack of organization and disregard you describe are inconsistent with our service policy, which values efficiency and respect for the time of all our patients, regardless of the payment method (private or insurance). Our clinic maintains a detailed record of all interactions and appointments. These records demonstrate the inconsistency of your statements. We emphasize that the publication of false and defamatory information on public platforms, aimed at harming the image and reputation of an establishment, may have legal consequences. We are available to analyze your specific case in a private channel, upon presentation of evidence that corroborates your claims, but we reiterate that our internal records do not support the version presented. Sincerely, Glenda (legal representative of Solar Dentistry)
My first experience at Solar Odontologia was great; Dr. Glenda is very friendly, professional, and attentive. I hope to return again.
I did not feel confident with the treatment from Dr. Ana.
Reply from the clinic
Dear Beatriz, Thank you for your feedback. We deeply regret that your experience did not meet your expectations and that your confidence in the treatment has been affected. We greatly value the safety and satisfaction of our patients. Therefore, we would like to reiterate our invitation for you to return to the clinic for a complete and detailed reassessment of your case. Our goal is to ensure that you receive the appropriate treatment and feel completely safe. We have made our multidisciplinary team available to conduct this reassessment and offer the most comfortable and safe solution for you. Please contact our management directly at (61) 993213412 to schedule this return visit. We are committed to resolving this situation. Sincerely, Solar Odontologia
Great experience, attentive staff, I underwent treatment for a year.
Reply from the clinic
Hello Gesaias What a joy to receive your feedback! We are very happy to know that your experience was great and that our team was attentive throughout your year of treatment. Your satisfaction is our greatest reward. Thank you very much for your trust! Sincerely, Solar Odontologia
Dr. Ana is very kind and helpful, as are the receptionists. However, I had a bad experience: during an appointment, an infiltration was missed, the tooth was opened and closed while it still had decay, and I wasn't given any instructions about it. Later, two other dentists, based on x-rays, diagnosed the need for a post and crown. The receptionist invited me to return to reassess the case, but I…
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I was hesitant and preferred not to go back. I understand, as she herself said, that mistakes can happen, but it's truly regrettable when this occurs in something as sensitive as dental treatment.
Reply from the clinic
Dear Evelyn Rocha, Thank you immensely for taking the time to provide us with this detailed feedback. It is through evaluations like yours that we can identify areas for improvement and ensure excellence in our services. We are very pleased to know that Dr. Ana and our reception team were kind and helpful. We believe that a welcoming atmosphere is a fundamental part of healthcare. However, we deeply regret the negative experience you described regarding your treatment. We fully understand your frustration and apprehension about returning. We recognize the sensitivity of dental treatment and the trust placed in our clinic. The situation you described does not reflect the quality standard and technical rigor we strive for in all our procedures. Errors can, unfortunately, occur, but it is our responsibility to correct them and ensure your satisfaction and health. Our reception team acted correctly in inviting you for a reassessment. We would like to reiterate this invitation. We want the opportunity to analyze the case in detail, conduct further examinations, and offer the most appropriate solution, without additional costs related to the initial procedure. Your health and confidence are our priority. Please contact us so we can schedule this follow-up appointment at a time that is convenient for you. We are available to resolve this issue and change your impression. Sincerely, Solar Odontologia
Excellent service. Helpful reception staff and doctors with very humane and attentive care. No long waits and detailed consultations. Beautiful, clean and welcoming environment. I have recommended it to everyone in my family.
Reply from the clinic
Hi Priscila, Our team works with great care so that each patient feels cared for and special. It's a great joy to know that we were able to convey that to you. Thank you so much for taking the time to leave us such a lovely compliment! Your trust motivates us to continue striving for excellence every day. With gratitude, Solar Odontologia
Solar Odontologia is excellent! From the first contact, we are treated with extreme kindness and competence, both at reception and in the clinical area. The professionals are up-to-date, convey confidence, make proper use of good technologies, and have a very ethical and respectful conduct towards the patient. I am happy with all the care I receive at this clinic. I thank, praise, and congratulate…
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them!
Reply from the clinic
Ana Luiza, What a complete and inspiring review! On behalf of the entire Solar Odontologia team, thank you so much for taking the time to describe your experience in such detail and with such generosity. We are immensely happy to know that you noticed and appreciated the extreme kindness and competence from the first contact at reception to the clinical care. This is exactly the experience we strive to provide. Your recognition of our up-to-date professionals, the safety we convey, the use of good technologies, and our ethical and respectful conduct validates that we are on the right track. These are the pillars that support our work. Knowing that you are happy with all the care you receive at our clinic is our greatest reward. Thank you for the compliment, the trust, and the partnership! You can always count on us to take care of your smile. With gratitude and affection, The Solar Odontologia Team
Dr. Glenda was the best dentist I've ever met. She is very kind, careful, and attentive to her patients. I found her office very welcoming and the service very humanized. Trust her completely.
Reply from the clinic
What a lovely review! To respond with the affection she deserves, I'll use language that echoes the emotion and confidence conveyed by the patient. Suggested Response (Friendly and Loving): Ah, Andresa, your comment filled us with joy and emotion! ❤️ It's a gift to know that Dr. Glenda is the best dentist you've ever met! She truly puts her heart into being kind, caring, and attentive, and we'll share this wonderful compliment with her. Our greatest dream is that the office will be a welcoming place and that our humanized care will make all the difference in your experience. Your trust, to the point of saying "Trust us with your eyes closed," is our greatest fuel! Thank you so much for allowing us to care for your smile with so much love. We look forward to seeing you again soon! With all our affection, The Solar Odontologia Team
The dentists' service is excellent, the procedures I had done were perfect! The environment is very pleasant and the staff are very attentive, always making us feel welcome.
Reply from the clinic
Hello Renata, What wonderful feedback! We are extremely happy to know that your experience with us was so positive in every aspect. It is a great satisfaction to know that you consider the service from our dentists excellent and, especially, that the procedures you underwent were perfect! Technical quality and excellence in results are priorities for us. Your praise for the pleasant environment and the attention of our staff is very important. They dedicate themselves to making everyone feel welcome and comfortable. Thank you very much for recognizing the effort of our entire team. Your satisfaction is our greatest motivation! Sincerely, The Solar Odontologia Team
Dr. Glenda was the best dentist I've ever had. She's very kind, careful, and attentive to her patients. It didn't even feel like I was at the dentist; I found the office very cozy, and she makes you feel super comfortable. All dentists should be like that! In addition, the receptionists are lovely and very polite!
Reply from the clinic
Ah, Ingrid, your comment is a hug for our entire team! ❤️ It's a great joy to know that Dr. Glenda was the best dentist you've ever had! She truly dedicates herself to ensuring that care is synonymous with kindness, attention, and comfort, transforming the dental experience into something light and pleasant. We'll share your praise with her; she'll be thrilled! We're so happy that you found our office cozy and felt super comfortable. And, of course, your words about our lovely and polite receptionists fill us with pride! They are the heart of our reception area. Thank you so much for choosing us and for this kind feedback. Your satisfaction is our greatest inspiration! With all our love, The Solar Odontologia Team
Attentive and qualified professionals! I have never been so well received in a clinic as I am at Solar Odontologia.
Reply from the clinic
Hello Rayane, What a joy to read your comment! We are very happy to know that you feel so welcome at Solar Odontologia. Your recognition of our attentive and qualified professionals is our greatest motivation! Thank you very much for your trust! Sincerely, The Solar Odontologia Team
Excellent service from all the professionals at the clinic. The doctor is a sweetheart, super charismatic and professional. Doctor, your pink world is not only beautiful, but also super cozy 💘 …
Reply from the clinic
Dear Carolina, Your comment is pure affection! We are so happy to know that you felt so welcomed by all the professionals at the clinic. And what a joy to know that the doctor is a sweetheart, super charismatic and professional! We will pass on your compliment to her, and she will be thrilled! It's a pleasure to know that our pink world is not only beautiful, but also super cozy for you. Our goal is that smile care is always a light and affectionate experience. 💖 Thank you so much for choosing us and for this very special feedback! With love, The Solar Dentistry Team
Premium service from reception to the consultation room, without a doubt the best service I've ever received at a dental clinic. I highly recommend it!
Reply from the clinic
Dear Icaro, Wow! Your feedback is our greatest achievement! We are extremely honored to know that you consider our service Premium and, even more so, that it was the best service you have ever received at a dental clinic. Our commitment is to excellence in every detail, from reception to the treatment room. It is a great joy to know that we have achieved this level of satisfaction with you. Thank you very much for your recommendation and trust! Sincerely, The Solar Odontologia Team
As a professor, I highly value care and attention to detail. And that's exactly what I found at Solar Odontologia Clinic. From the first contact, I felt I was in the right place. I was greeted by Dr. Glenda, who patiently and empathetically explained everything I needed to know. At reception, Carla and Juliana always welcomed me with a smile and great kindness, which makes all the difference. My…
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My surgery with Dr. Francisco was perfect. The tranquility and precision he conveyed were incredible. Now, I am finishing treatment with Dr. Ana Lúcia, who does impeccable work with admirable care in the prosthetics. What most enchanted me about Solar Odontologia is this union between technical excellence and truly human treatment. You feel safe and respected. I recommend them without hesitation!
Reply from the clinic
Hi Lucas! Your feedback is undoubtedly one of the most valuable we've ever received. As a professor, your attention to detail and care is a recognition that deeply honors us and validates the essence of our work. It is with immense joy that we read that you felt you were in the right place from the first contact. We are immensely grateful for highlighting the work of each of our professionals: • Thank you for recognizing Dr. Glenda's patience and empathy in her explanations. • Your praise for Carla and Juliana at reception, for welcoming you with smiles and kindness, reinforces the importance of our humanized service. • Dr. Francisco's tranquility and precision in your surgery are the hallmark of our technical excellence. • And Dr. Ana Lúcia's impeccable work and admirable meticulousness in your prostheses fill us with pride. The union between technical excellence and truly human treatment is our daily mission. Knowing that you felt safe and respected and that you recommend us without hesitation is the greatest reward we could wish for. Thank you very much for your trust and for this very thorough testimonial. With our sincerest regards, The Management of Solar Odontologia Clinic
Dr. Glenda? Excellent professional! She did an impeccable cleaning of my teeth, with exceptional service and a very positive energy – I left the office very satisfied! The clinic is top-notch in everything: the receptionist was super professional, and the dental assistant was very kind and attentive. I will definitely return and recommend it to everyone seeking quality. Congratulations to the…
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he team!
Reply from the clinic
Dear Raul, What immense joy to read your feedback! Your comment is a true gift to our entire team! We are very happy to know that Dr. Glenda was an excellent professional and that you left the office very satisfied with the impeccable cleanliness and positive energy! She truly dedicates herself to making each appointment exceptional. Your praise that the clinic is top-notch in everything fills us with pride! It's the result of everyone's work: from the super professional receptionist to the kind and attentive assistant. We are extremely grateful for your recommendation and your trust in our work. We will certainly be waiting for you! Congratulations on taking care of your smile! With affection, The Solar Dentistry Team
I didn't have a good experience with the clinic. I started treatment with Dr. Ana, had a filling done, and the next day the filling simply fell out; it didn't last a single day.
Reply from the clinic
Dear Miria, We deeply regret what happened. A restoration that doesn't even last a day is unacceptable and does not reflect the quality and durability standards that our clinic is committed to delivering. We sincerely apologize for the negative experience. Your satisfaction and treatment excellence are our priority. Therefore, we would like to invite you to return to the clinic as soon as possible so that we can fully correct the procedure at no cost. Our management team will contact you to schedule this return visit and ensure that the problem is resolved with the attention and technical rigor you deserve. If you prefer, contact us directly by phone at (61) 993213412. Thank you for alerting us to this issue. It is through feedback like yours that we can reinforce our quality protocols. Sincerely, Solar Dentistry
I found the clinic wonderful, very cozy, the service from reception to the professional was top-notch, I highly recommend it.
Reply from the clinic
What wonderful feedback you gave us! Our hearts are filled with gratitude for your lovely comment. Hugs from our entire team!
I received excellent service from the moment I arrived at reception, with a friendly and helpful team. Dr. Ana was very attentive! I really enjoyed it.
Reply from the clinic
Hello Amanda, We are very happy to hear that you received excellent care! It's great to know that our reception team was friendly and helpful, and that Dr. Ana was very attentive. Thank you for sharing your satisfaction! We hope to see you again soon! Sincerely, The Solar Dentistry Team
I received excellent service from the reception staff to the healthcare professionals; everyone was kind and helpful. The environment was super cozy!! Congratulations on your work! 👏🏾👏🏾 …
I'm here to express my gratitude to Dr. Camila, an excellent professional and a wonderful person. Her patient care is exceptionally incredible. And I also want to express my gratitude for the service provided by the receptionists, Carla and Juliana. Their service was incredible; they deserve congratulations.
Reply from the clinic
Dear Edmar, Your comment is a real boost of encouragement for our entire team! We are immensely grateful for your kind words. It's a joy to know that Dr. Camila was an excellent professional and that her service was exceptionally incredible. She truly is a wonderful person, and we will share your gratitude with her! And what about our receptionists? Carla and Juliana were very happy with your gratitude and the recognition that their service is incredible. They are the heart of our clinic! Congratulations on choosing us! Your satisfaction is our greatest reward. Sincerely, The Solar Odontologia Team
Excellent professionals, dentists and assistants. Dr. Glenda and Dr. Henrique are very attentive and great professionals. The receptionist, Carla, is very kind and polite.
Reply from the clinic
Hello Rosivaldo, Your feedback proves that our effort to have excellent professionals is worthwhile! We are very happy to know that you recognized the dedication of our entire team, from the dentists to the assistants. It is a special satisfaction to know that Dr. Glenda and Dr. Henrique were very attentive and excellent professionals in their care. And Carla at reception was very happy with the compliment on your kindness and politeness! Thank you very much for choosing us and for this recognition. Your satisfaction is our greatest motivation! Sincerely, The Solar Dentistry Team
Terrible customer service representative!!! I contacted them to find out if they performed a procedure through my health insurance plan. Over the phone, they said yes, but after leaving me waiting for nothing, the representative asked me to contact them via WhatsApp. There, after several hours, they informed me that it wasn't fully covered. I asked what I would need to pay, and believe it or…
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not, I still haven't received a response! It's pointless to have good professionals if they hire incompetent people who don't want to work! I do not recommend them!!!
Reply from the clinic
Hello Ms. Miranda, unfortunately what happened in your case was a miscommunication with our customer service representatives! When you contacted us, it was a long weekend! But even outside of business hours (Saturday), our representative contacted you and provided all the information! As stated in the WhatsApp message! In any case, I apologize for this (isolated) incident! May God bless your life!
I had a root canal done at Solar Odontologia. Excellent service. I was impressed with the quality of the professionals who treated me. Welcoming environment, incredible people, very well-equipped office. Congratulations and thank you for your continued efficiency!!!!
Reply from the clinic
What beautiful words! Thank you so much from the bottom of our hearts for your kindness. May God bless your life and your entire family.
Terrible. The restoration was done in the morning, it fell off in the afternoon. After having it redone, it fell off the next day. I do not recommend it.
Reply from the clinic
Mrs. Neiva, good afternoon! Your complaint has been noted! In defense of Solar Dentistry, from the beginning of your treatment, you were aware that this tooth required a root canal, based on clinical and radiographic examinations, and that a restoration would be an attempt, which you refused. Therefore, for the second attempt, we again warned you about the treatment you would need, and for the second time you again refused the indicated treatment! Everything is written and signed in your medical record.
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