Reviews of Smileworks & Co. Dental Clinic @ Sunway Velocity (Top 1% Invisalign Provider).

Dear YJ C, Thank you for sharing your thoughts on your experience at Smileworks & Co Dental Clinic. We understand that your review concerns the same incident involving another patient, Shen Yee, specifically regarding the treatment fee of RM50 for emergency orthodontic adjustment from another clinic. We sincerely apologize for any confusion or inconvenience caused during the visit. As highlighted in our response to the initial review, we recognize that our communication about services and fees fell short of our usual standards. We are truly sorry for any distress this may have caused. To improve our services, we are implementing more rigorous protocols for clear and upfront communication, ensuring that all our patients are fully informed about their treatment options and associated costs. We assure you that our fees are set to be competitive and reasonable, reflecting our commitment to providing accessible, high-quality dental care. We value your feedback immensely as it is crucial in guiding our continuous improvement. If you have further concerns or wish to discuss this matter more, we warmly invite you to contact us directly. Our team is dedicated to resolving any issues and ensuring the satisfaction of all our patients. We also encourage ongoing feedback as it helps us to maintain and enhance the quality of our services. Thank you again for your input. We hope to have the opportunity to provide you with a better experience in the future. Warm regards, Smileworks & Co Dental Clinic