Patients
Reviews of Smile One Dental Clinic.
Hanoi, Vietnam. 55 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.6 out of 10
Overall score
Smile One Thanh Xuan is a Bordeaux-trained Invisalign Platinum chain branch in outer Hanoi with strong doctor credentials and a loyal Vietnamese patient base for implants, veneers, and orthodontics. Two detailed 1-star reviews describing jaw dislocation and a 5-year treatment overrun with blame-shifting are significant safety concerns for complex orthodontic cases, despite the chain reputation.
Authenticity
7/10No manipulation (4.67/55 < 4.70). Avg 4.64 from 50 reviews. 1 suspicious 1-star (ambiguous personal comment). 2 detailed catastrophic orthodontic complaints and 1 price complaint are genuine.
Treatment quality
5/10Bordeaux-trained Invisalign Platinum provider (22+ years). Implants, veneers, gum recession, wisdom extractions confirmed. CRITICAL: 2 cases of jaw dislocation + dislocated bite + multi-year treatment overrun (1.5yr quoted, 5yr delivered) with doctor blame-shifting.
Cleanliness
7/10Modern, well-decorated facility praised by multiple reviewers. One reviewer described it as modern and elegant. No hygiene complaints noted. Chain clinic with multiple Hanoi branches.
Team
6/10Dr. Hoang Thao: 24/7 midnight patient contact; praised by many. Dr. Binh: painless 3-wisdom extractions. Dr. Duong: thorough ortho consult. But 2 cases of refusing compensation and blaming pre-existing issues after failed ortho.
Price value
5/10Repeatedly cited as expensive vs market. One reviewer notes cosmetic procedures cost 10x average monthly income. Reasonable for braces by some. Voucher-based free services mentioned. Not budget-oriented.
Tourist suitability
4/10Thanh Xuan = outer Hanoi DOMESTIC zone (3-5 baseline). Mostly Vietnamese domestic patients. Patient from Hai Duong (another province) traveled for treatment. No foreign reviewers. No international service infrastructure confirmed.
What comes up well
- Bordeaux-trained Invisalign Platinum provider; 22+ years experience; chain with multiple Hanoi branches
- Dr. Hoang Thao praised for 24/7 patient contact; Dr. Binh for painless 3-wisdom extractions
- Implants, veneers, gum recession treatment, and orthodontics all confirmed
- Patients travel from outside Hanoi (Hai Duong province) specifically for treatment
Points to weigh
- Two independent cases: jaw dislocation + dislocated bite after braces; 5-year overrun from 1.5yr quote; doctor refused compensation and blamed patients
- Prices significantly above market average; cosmetic procedures cited as 10x average monthly income
- Always crowded; booked appointments still require waiting; one misposted restaurant-style review signals data quality concern
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 55 reviews
Thank you very much clinic! Very satisfied with coming to Smile One
Reply from the clinic
Thank you for your interest in using our service!
The dental clinic does a great job; the doctors are enthusiastic and dedicated. I will recommend them to my friends and relatives later.
Doctor Thao is dedicated, and the staff are enthusiastic and attentive.
Reply from the clinic
Smile One Dental Clinic thanks you for your trust and for choosing our services. We wish you always happy and radiant with a smile on your face. If you have any oral health problems, please contact our clinic for a free check-up! Thank You ❤️
I had my braces done at this dental clinic and found the doctors and staff to be very enthusiastic and helpful with their advice.
The staff here are very enthusiastic. The facilities are also good.
The doctor was very skilled and the procedure wasn't as painful as I expected. The staff were friendly and helpful.
The doctors are dedicated, and the staff are enthusiastic; they even offered me bubble tea. I'll definitely recommend them to many more people!
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