Patients
Reviews of Smile One Dental Clinic.
Hanoi, Vietnam. 55 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.6 out of 10
Overall score
Smile One Thanh Xuan is a Bordeaux-trained Invisalign Platinum chain branch in outer Hanoi with strong doctor credentials and a loyal Vietnamese patient base for implants, veneers, and orthodontics. Two detailed 1-star reviews describing jaw dislocation and a 5-year treatment overrun with blame-shifting are significant safety concerns for complex orthodontic cases, despite the chain reputation.
Authenticity
7/10No manipulation (4.67/55 < 4.70). Avg 4.64 from 50 reviews. 1 suspicious 1-star (ambiguous personal comment). 2 detailed catastrophic orthodontic complaints and 1 price complaint are genuine.
Treatment quality
5/10Bordeaux-trained Invisalign Platinum provider (22+ years). Implants, veneers, gum recession, wisdom extractions confirmed. CRITICAL: 2 cases of jaw dislocation + dislocated bite + multi-year treatment overrun (1.5yr quoted, 5yr delivered) with doctor blame-shifting.
Cleanliness
7/10Modern, well-decorated facility praised by multiple reviewers. One reviewer described it as modern and elegant. No hygiene complaints noted. Chain clinic with multiple Hanoi branches.
Team
6/10Dr. Hoang Thao: 24/7 midnight patient contact; praised by many. Dr. Binh: painless 3-wisdom extractions. Dr. Duong: thorough ortho consult. But 2 cases of refusing compensation and blaming pre-existing issues after failed ortho.
Price value
5/10Repeatedly cited as expensive vs market. One reviewer notes cosmetic procedures cost 10x average monthly income. Reasonable for braces by some. Voucher-based free services mentioned. Not budget-oriented.
Tourist suitability
4/10Thanh Xuan = outer Hanoi DOMESTIC zone (3-5 baseline). Mostly Vietnamese domestic patients. Patient from Hai Duong (another province) traveled for treatment. No foreign reviewers. No international service infrastructure confirmed.
What comes up well
- Bordeaux-trained Invisalign Platinum provider; 22+ years experience; chain with multiple Hanoi branches
- Dr. Hoang Thao praised for 24/7 patient contact; Dr. Binh for painless 3-wisdom extractions
- Implants, veneers, gum recession treatment, and orthodontics all confirmed
- Patients travel from outside Hanoi (Hai Duong province) specifically for treatment
Points to weigh
- Two independent cases: jaw dislocation + dislocated bite after braces; 5-year overrun from 1.5yr quote; doctor refused compensation and blamed patients
- Prices significantly above market average; cosmetic procedures cited as 10x average monthly income
- Always crowded; booked appointments still require waiting; one misposted restaurant-style review signals data quality concern
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 55 reviews
I had been researching orthodontic treatment for quite some time and in many places. At NK Smile One CS1, Dr. Duong provided very enthusiastic, detailed, and thoughtful advice, so I chose to get my braces done here. I am very satisfied with the dentist and the staff at the dental clinic!!!
Reply from the clinic
Smile One Dental Clinic thanks you for your trust and satisfaction with our services. We hope to continue accompanying you in taking care of your oral health and that of your family in the future! Love You ❤
I got braces service at 219 GN. I am very satisfied with the doctor and the support staff.
I came from Hai Duong to Smile One Dental Clinic for my dental treatment. I'm truly grateful to the doctor and the consultant. They were very enthusiastic, dedicated, and gave me the right advice. I only needed to visit twice for the porcelain veneers. I will definitely come back again if I have the chance. Thank you!!!
I just finished two years of orthodontic treatment here. I am very satisfied with the results. Everything at the dental clinic was excellent. I received very attentive consultation, appointment scheduling, and support during my examination. Thank you, Smile One.
I have been considering and intending to get braces for a long time. Today, I came to Smile One Dental Clinic and found it suitable, trustworthy and satisfied to choose the service. Thank you very much Smile One Dental Clinic. See you for a new beautiful set of teeth with Smile One :))
I previously had two porcelain veneers done at Smile One Dental Clinic. I was very satisfied with the service and the dentists. Today I returned for the procedure to have two dental implants placed. I was very scared, but Trang, the doctor's assistant, encouraged me a lot. Love
Great experience, the doctor was enthusiastic and dedicated, I will come back in the future.
Dear Trang, if you see this comment, I would like to thank you and the dental clinic for being so enthusiastic, thoughtful and dedicated in helping me. The doctors here are gentle and dedicated. Finally, I would like to sincerely thank you and the dental clinic very much.
Thank you very much to Smile One Dental Clinic for giving me more confidence in eating.
I had my wisdom tooth extracted here, and it was incredibly smooth.
The dentists and consultants at the dental clinic are lovely. They're approachable and friendly. My brother and I both had our wisdom teeth extracted and braces done here. We had a great experience. You should definitely try it!
Reply from the clinic
Smile One Dental Clinic thanks you for your trust and satisfaction with our services. We hope to continue accompanying you in taking care of your oral health and that of your family in the future!
Today I had a top 1 implant done at Smile One Dental Clinic with Dr. Binh. The doctor was careful and the procedure was quick. I didn't feel any pain or discomfort. Thank you very much, Dr. Binh and the dental clinic.
I had my wisdom tooth extracted here. The service was excellent. I will definitely come back for more services.
Good service, enthusiastic staff, careful doctor, that's what I feel after having wisdom tooth extraction service at Smile One. Thank you Smile One very much.
Thank you Smile One Dental Clinic. My initial experience with the clinic was very good. I hope that after finishing my braces treatment, I will have a set of teeth I'm very happy with. I had ceramic braces and the cost was quite reasonable.
I am very satisfied with the doctor and everyone at the dental clinic. I have decided to get my braces done here.
I had IPL implants placed here. I'm very satisfied. Thank you, Smile One Dental Clinic.
I had my child's orthodontic treatment done at Smile One. I'm very satisfied.
Excellent service. The doctor and the consultants were very enthusiastic and careful. I am very satisfied and chose to have my braces treatment done here.
I am getting braces here. The doctor is careful, the staff is enthusiastic, and the price is reasonable. The downside is that it is always crowded. Even if I have made an appointment, I still have to wait.
I had braces here, the doctors here are very enthusiastic and careful.
The dentist has very enthusiastic consultants and the doctor works amicably!
Reply from the clinic
Response from the owner Edited 5 years agoThank you for trusting and using our services. We wish you good health!
Service quality Customer care included. Treatment schedule is still available. Customers asked to be notified when the appointment was due but were not contacted. Service price is high compared to the general level.
Reply from the clinic
Hello, first of all, I am very sorry for the inconvenience you encountered. We will take note of your contribution and will fix it next time.
A place for beauty care and treatment of dental diseases. Good quality of medical examination and treatment, highly qualified doctors, trained with foreign certificates. Average service, receptionists are not enthusiastic, unwelcoming attitude. Cost: high cost compared to the general level, beauty care procedures often cost 10 times the average monthly income of the region. Some actors and singers…
Read the rest of this review
have come here for beauty and dental care.
Reply from the clinic
Thank you, Mr. Trung, for your interest and for using our services. We appreciate your feedback and will make improvements in the future.
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