Patients
Reviews of Smile One Dental Clinic.
Hanoi, Vietnam. 55 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.6 out of 10
Overall score
Smile One Thanh Xuan is a Bordeaux-trained Invisalign Platinum chain branch in outer Hanoi with strong doctor credentials and a loyal Vietnamese patient base for implants, veneers, and orthodontics. Two detailed 1-star reviews describing jaw dislocation and a 5-year treatment overrun with blame-shifting are significant safety concerns for complex orthodontic cases, despite the chain reputation.
Authenticity
7/10No manipulation (4.67/55 < 4.70). Avg 4.64 from 50 reviews. 1 suspicious 1-star (ambiguous personal comment). 2 detailed catastrophic orthodontic complaints and 1 price complaint are genuine.
Treatment quality
5/10Bordeaux-trained Invisalign Platinum provider (22+ years). Implants, veneers, gum recession, wisdom extractions confirmed. CRITICAL: 2 cases of jaw dislocation + dislocated bite + multi-year treatment overrun (1.5yr quoted, 5yr delivered) with doctor blame-shifting.
Cleanliness
7/10Modern, well-decorated facility praised by multiple reviewers. One reviewer described it as modern and elegant. No hygiene complaints noted. Chain clinic with multiple Hanoi branches.
Team
6/10Dr. Hoang Thao: 24/7 midnight patient contact; praised by many. Dr. Binh: painless 3-wisdom extractions. Dr. Duong: thorough ortho consult. But 2 cases of refusing compensation and blaming pre-existing issues after failed ortho.
Price value
5/10Repeatedly cited as expensive vs market. One reviewer notes cosmetic procedures cost 10x average monthly income. Reasonable for braces by some. Voucher-based free services mentioned. Not budget-oriented.
Tourist suitability
4/10Thanh Xuan = outer Hanoi DOMESTIC zone (3-5 baseline). Mostly Vietnamese domestic patients. Patient from Hai Duong (another province) traveled for treatment. No foreign reviewers. No international service infrastructure confirmed.
What comes up well
- Bordeaux-trained Invisalign Platinum provider; 22+ years experience; chain with multiple Hanoi branches
- Dr. Hoang Thao praised for 24/7 patient contact; Dr. Binh for painless 3-wisdom extractions
- Implants, veneers, gum recession treatment, and orthodontics all confirmed
- Patients travel from outside Hanoi (Hai Duong province) specifically for treatment
Points to weigh
- Two independent cases: jaw dislocation + dislocated bite after braces; 5-year overrun from 1.5yr quote; doctor refused compensation and blamed patients
- Prices significantly above market average; cosmetic procedures cited as 10x average monthly income
- Always crowded; booked appointments still require waiting; one misposted restaurant-style review signals data quality concern
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 55 reviews
The service experience was excellent, and the staff were friendly and enthusiastic.
I got braces here in 2022. Now I come for a follow-up visit, Dr. Thao treats me very enthusiastically.
Good service, experienced team of doctors. I have had braces here for more than 2 years and have not been disappointed.
A reputable dental clinic, Dr. Hoang Thao is the most dedicated dentist I've ever met. Even at midnight, when I messaged her with a problem, she still responded and provided 24/7 customer service.
Prestigious dental clinic, good service quality, enthusiastic staff, specialized doctors. Overall good.
Excellent service from the clinic, Dr. Thao is skilled and attentive.
The staff are friendly and provide attentive service. The restaurant's decor is modern and elegant.
Dr. Hoang Thao is an excellent orthodontist; I had my treatment there and saw a lot of changes.
Excellent service, highly skilled doctors, and dedicated care for patients.
The dentists and medical staff at the clinic are dedicated and attentive to their patients.
A 10/10 quality and reputable dental clinic with a highly skilled team of doctors and dentists, and Dr. Thao closely monitors patients' progress.
Reply from the clinic
Smile One Dental Clinic thanks you for your trust and for choosing our services. We wish you always happy and radiant with a smile on your face. If you have any oral health problems, please contact our clinic for a free check-up! Thank You ❤️
Prestigious and quality dentistry, Dr. Hoang Thao is dedicated and highly specialized
I was given a voucher and used it today. It's free but the service is good. Thank you, dental clinic.
Reply from the clinic
Smile One Dental Clinic thanks you for your trust and for choosing our services. We wish you always happy and radiant with a smile on your face. If you have any oral health problems, please contact our clinic for a free check-up! Thank you!
I had dental implants done at Smile One clinic. The doctor was enthusiastic, good and dedicated. I am really satisfied with the skills and service at Smile One clinic.
The dentist is highly skilled and the orthodontic treatment is quite smooth. They also do tooth extractions, but the machine extractions here are very gentle.
Reply from the clinic
Dentistry thanks you for trusting and using our services!
Braces ruined my teeth, and they're being stubborn and argumentative. They won't compensate me, and now, after more than four years, they're blaming me for pre-existing dental issues. Utterly unethical.
Reply from the clinic
Hello Anh Nguyen, we are sorry to let you rate 1 star. However, we could not find the information of customer Anh Nguyen who has been wearing braces for 4 years in the list of customers using braces service, please contact us via hotline 0866 852 444, or leave your contact phone number, we are always ready to listen to your feedback and suggestions. Thank you!
Excellent. I'm very satisfied. 10 out of 10. A reputable dental clinic.
Reply from the clinic
Smile One Dental Clinic thanks you for your trust and satisfaction with our services. We hope to continue accompanying you in taking care of your oral health and that of your family in the future! Love You ❤
Getting braces here was the biggest mistake of my life. I wasted 5 years of my youth. The doctor initially said it would take a year and a half, but it ended up taking 5 years. My teeth are ruined, my bite is misaligned, and my jaw is dislocated. The doctor keeps evading responsibility. Now I have to go get braces again somewhere else.
Reply from the clinic
Smile One Dental Clinic thanks you for using our services. We sincerely apologize if your experience was not satisfactory. We would like to contact you to discuss and better understand your situation. Please call our hotline at 0866852444. Thank you!
The handsome guy Thông suddenly decided to get his teeth redone.
Reply from the clinic
Thank you for your review. However, we noticed you haven't used our services. Please remove your review to avoid damaging our image. We look forward to welcoming you to our dental clinic. Thank you!
I just finished my dental implant procedure for my 7th molar. The team of dentists is highly skilled. The procedure was painless and comfortable. For anyone interested in dental services, this dental clinic is a reputable address.
I had three wisdom teeth extracted here. The procedure was performed by Dr. Binh. He was very gentle, the extraction was painless, and there was no swelling. 5-star rating.
I had my gum recession treated here and I'm very satisfied with the team of doctors. I highly recommend this place to everyone!!!
I've researched orthodontic services at many places. At NK Smile One, the doctor provided thorough consultation, and the cost was reasonable. I'm very satisfied with the service here.
I had researched orthodontic services at many places, but at Smile One, I received very thorough and attentive consultation. I am very satisfied and chose to have my treatment at Smile One.
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