Patients
Reviews of Sentosa Dental Clinic JB.
Johor Bahru, Malaysia. 87 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 87 reviews
I am very happy with Sentosa Dental. I had chipped a molar with a large filling and was worried that the whole tooth might need replacing, perhaps with a root canal or an implant or some such. However, the dentist recommended a conservative approach and simply repaired the damage with a new filling. Needless to say, this was far less costly than I had feared -- very patient-friendly. The tooth…
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feels solid again.
I'm not very good at English or Malaysian. Are there any Chinese doctors here?
Reply from the clinic
Xie Xie ni
Dr Lau is very thorough and detailed in her cleaning. She explains the teeth condition very well and is very gentle in her cleaning procedures. It was a pleasant experience and it's my go to clinic and doctor!
Reply from the clinic
We appreciate your feedback and we are delighted to know that Sentosa Dental JB is your go to clinic and Dr Lau is your go to Dr. See you again 😊 …
Just had my cleaning done with Dr.G. It was great. The staff there, Alice and Lezza were friendly too. Will definitely come back again. Thank you
Reply from the clinic
Thank you for the kind words :)
Dr Lau is always ever assuring, fast and precise. Theres not much pain during treatment and is always very clean. What I love MOST about this dental that warms my heart are the lovely reception ladies Jasmine (so patient and loving), Alice (so knowledgeable and pro) and Liza (so kind and cute). Its so comforting to have you all around! Definitely a first choice for family dental!
Reply from the clinic
Thank you for the sweet words. We are truly touched and we are glad to know that Sentosa Dental JB is your family's dental :)
Dr. Shanthini is truly one of the best dentists I’ve ever met. She took the time to thoroughly assess my concerns and didn’t rush into extracting my tooth as I initially requested. Instead, she recommended an X-ray to identify the real issue — and I’m so glad she did, because it turned out my teeth were perfectly fine and it was only a gum-related problem. Liza and Jasmin were also incredibly…
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y helpful. Liza, especially, was very patient and still accommodated me even though I arrived late. I really appreciate their professionalism and care.
Reply from the clinic
Thank you for your kind words 😊 We are happy to hear that you're pleased with the Sentosa Dental Experience. …
Come to this clinic very good service. Dr also good and kind .
Reply from the clinic
Thank you for your kind words Jaya and see you again 😊 …
I am really grateful I made the decision to see Dr. Lau. She is meticulous, patient, and genuinely cares for her patients. I had EMS cleaning and fillings done, both were gentle and painless. I also did a wisdom tooth surgery, which was especially nervous at first, but the procedure was pain-free, and Dr. Lau followed up afterward to check on me, which I truly appreciated. Overall, it is a…
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is a positive experience. Just note that due to her popularity, there can be some waiting time Thank u dr lau 🙏
Reply from the clinic
Thank you for your kind words Wei Xiang 😊 We are delighted to know you had a positive experience with us and Dr Lau is delighted to have been able to care to your needs! See you again …
Very professional dentist & she was very detailed when answering my questions too!
Reply from the clinic
We are always happy to answer all the questions that our patients have 😃 See you again! …
Came here for an urgent root canal treatment. Thankfully they had a next day appointment available. Was attended by Dr Lau, who did my first treatment really well. She ensured that whenever I felt the pain, she injected more LA/pain killer. My treatment took around an hr. Cost for the entire root canal quoted to me is 1,500-1,800rm which includes the 3D scan. - The clinic looks slightly older. -…
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- They have a spacious waiting area. - Appt was via WhatsApp (responses not the fastest but managed to get my appt fixed). - Receptionists were friendly. - My appt was delayed by 20mins but I was OK with the wait. *Overheard the clinic giving some discount for 5-star reviews (not for my case maybe too expensive), but they didn't force it on the clients.
Reply from the clinic
Thank you for your kind and honest review Mr Lau. We truly appreciate your feedback :)
Did an EMS scaling spa. very happy with their sevice. Dr Lau did a great job and I'll be back in 6 mths time !!!
Reply from the clinic
Thank you Lim 😊 See you in 6 months …
I got my dentures done by Dr. Lau here. Very satisfied! 😀😀😀 …
Reply from the clinic
Thank you :)
Everything went smoothly for me and my friends. Replies from receptionists were fast, booking a slot also relatively smooth - through WhatsApp. My female dentist was quite detailed when explaining my oral health and also the processes needed for them. They check up on us every 10mins and were gentle during the works. Have at least 2 staff inside the room at a time and they were all patient with my…
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questions. Had a nice visit and experience here. Would recommend visiting here.
Reply from the clinic
Thank you for your kind words and see you again :)
I have done my implant here and I’m very satisfied with the whole procedure . Very good dr that will call to follow up after every visit and staff here are really friendly and care for me. Best clinic in jb!
Reply from the clinic
We are over the moon to see your feedback! All of us at Sentosa Dental Surgery would like to extend our warm wishes. See you again soon :)
Dr did a very thorough job checking me and my wife’s tooth. We initially came for scaling but dr advised me to do fillings as well. I’m very happy with the drs here as they will check instead of just doing what I came for. Both Chinese drs were thorough and attentive and all the staff here are really friendly. Will definitely come back again.
Reply from the clinic
Thank you for your kind feedback and we hope to see you again soon :)
Great experience with scaling. Friendly doctor and staff. Very satisfied! 🥰 …
If there’s a zero star rating, I will actually vote a zero rating. Very bad service by their dentist. Keep changing appt timings even though appt were fixed long ago. Dunno relative died, birthday want to rest, appointment NEVER PUNCTUAL, always say traffic jam for 30 mins when the clinic opens at 9am. Very UNPROFESSIONAL. Book at your own risk :)
Reply from the clinic
Dear Ms. Weng, We sincerely regret that your experience with our clinic did not meet your expectations. At Sentosa Dental Surgery, we strive to provide every patient with timely, respectful, and quality care. We understand your frustration regarding changes to the appointment schedule. To clarify: The first reschedule was due to a bereavement in Dr. G’s family. A second was discussed due to Dr. G’s planned personal leave. After hearing your concern, we prioritized your case, and Dr. G made special arrangements to see you on your original date before taking his leave.. Unfortunately, you did not turn up for that appointment. It’s also worth noting that you had previously rescheduled your own appointments with us multiple times, which we were happy to accommodate each time, understanding that unexpected things can happen. However, when we requested a reschedule due to unavoidable reasons, your responses were aggressive and dismissive, including the use of foul language toward our team. Despite this, we continued to respond professionally and provided the X-ray promptly upon your request. While we are always open to feedback — both positive and negative — we ask that it reflect the full context. Our team made every reasonable effort to meet your needs while maintaining professionalism throughout. We remain committed to treating all patients with care, courtesy, and respect, and we hope you find a provider better suited to your expectations.
Finally, I’m braces-free! The journey has been amazing, and every visit was a smooth one. A big thank you to my orthodontist, Dr. Veno. She has been absolutely wonderful, very patient, professional, and meticulous in her work. She took great care of my teeth and always gave clear, helpful advice throughout the entire process. I’d also like to give a big shout-out to the staff at Sentosa Dental…
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al Clinic. Everyone has been so friendly and accommodating. Each visit truly felt like a breeze and amazing:) Highly recommended to anyone considering braces or dental care! Much❤️
Reply from the clinic
Thank you Fezah! We are glad to be able to be part of your braces journey :)
Tooth polishing is fast and comfortable, dentist and reception is friendly lot and helpful
Reply from the clinic
Thank you for your kind words and we hope to see you again 😊 …
My second time doing teeth whitening here. This time I took the 3 cycle package. The outcome was amazing. It’s definitely better than the 1 cycle package. Slightly pricier but for a worth it outcome! Overall, great experience! Friendly staff and Doctor too ☺️
Reply from the clinic
Thank you for your kind feedback Dinah :) We are glad we managed to make your experience a great one! See you soon!
This is a rip-off. I just went in to ask if I was a suitable candidate for orthodontic treatment and they charged me for a consultation. Are they out of their minds?
Reply from the clinic
Thankyou for your feedback Nan. An orthodontic consultation is a professional service where a trained clinician evaluates your teeth, bite and treatment suitability. Like most medical and dental consultations a consultation fee applies for the time, expertise and clinical assesment provided according to our records the doctor has charged you a minimal fee of rm21.00. Our team strives to inform patients of any applicable fees beforehand. We are sorry if there was any misunderstanding and wish you the very best in your dental care
Had my filling whitening and polishing today the doctor was gentle and will tell all the details regarding on what you want to do.overall i am very satisfied of the result specially the filling highly recommended dental clinic.
Reply from the clinic
We appreciate the kind words and are happy to know you enjoyed the Sentosa Dental Experience :) See you again
Dr Lau very friendly and patient, will constantly check if you are feeling fine
Reply from the clinic
Thank you for the kind words and we hope to see you again :)
Had my scaling and whitening done here. Doctor was very gentle and the service was good. Comfortable experience overall 😊 …
Reply from the clinic
Thank you for your kind words 😊 …
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