Patients
Reviews of Satu Dental Surabaya Gubeng.
Surabaya, Indonesia. 149 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
8.0 out of 10
Overall score
This is a highly reputable clinic located in a primary hub, offering state-of-the-art restorative and cosmetic dental treatments. The medical team is highly qualified and uses premium globally recognized brands to ensure durable patient outcomes. It is fully equipped and well-suited for international dental tourism.
Authenticity
8/10Baseline 8: website verified. No review manipulation penalty for Google Reviews. Final 8.
Treatment quality
8/10Baseline 8: reviews and materials analyzed. No deductions applied. Final 8.
Cleanliness
8/10Baseline 8: hygiene protocols supported by equipment. Final 8.
Team
8/10Baseline 8: dentist Dr. Livi, Dr. Selia named. Final 8.
Price value
8/10Baseline 8: transparent and competitive pricing. Final 8.
Tourist suitability
8/10Baseline 8: tourist support confirmed. Final 8.
What comes up well
- Led by experienced dental specialists including Dr. Livi
- Uses high-quality materials including Porcelain
- Provides solid support for international patients
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 149 reviews
The service is excellent, the clinic is clean and comfortable. There are lots of promotions too. I'll be back here again.😍 …
It's safe and very pleasant here. Plus, there are toys for the kids so they don't get bored waiting.
Yesterday last night, I came for bleaching and scaling and you can choose whether you want a film or playlist to keep you relaxed but for some reason everything changed to mode hardcore for me because the treatment was increased. Even though the playlist was being played in treatment, I can't hear anything through my ears because of the side effect of the scaling after a long time and for the…
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first time who want to bleach don't try it after deep scaling because it feels horrible because it must use a UV light and the procedure must be dried because of your heightened sense of your teeth and every time for me I can't control the movement of the tongue even the dentist suggest me not to move my tongue. Even though I got through the trouble but it pains me to say they have excellent service and produce the best result from what I expected because it was shocking at the first time and I downscaled the blanching procedure because i'm not a hardcore person and the dentist agreed to my opinion. Beside the dentist told me after treatment with so much detail that I can agree to go through with it. I don't know what to say but I think I must plan again before blanching because the procedure might make me shocked again for a long time after treatment. I hope for your best and good luck for providing the best treatment in this city.
Reply from the clinic
Hello, thank you for visiting. We're happy to serve you with your dental care. Stay healthy!
I made a reservation a week before the scheduled time. After arriving at the location 30 minutes before the scheduled time, I was informed that my schedule was canceled due to equipment problems. We then complained at the location. It turned out we could, but we had to wait longer. So what is the purpose of the reservation?
Reply from the clinic
Hi Anggia Syahputra, We apologize for the inconvenience you experienced. We have checked your complaint and determined there was an error in the information we received regarding your schedule. Regarding your complaint, we are happy to assist you. We will contact you at the number listed for follow-up. Satu Dental is committed to providing the best possible service. If you encounter any issues, we are happy to assist. Thank you.
Great service and the doctor is very knowlegable, from tooth fillings to Klar installation, trust Satu Dental :)
I really like the treatment at Satu Dental Gubeng. The service is good. You can request music or watch movies during the treatment. The place is also comfortable, suitable for those who bring children. There is a place to play. There are also free snacks and drinks. Thank you Satu Dental Gubeng for the good service.
The place is comfortable, and all the staff are friendly. The facilities are also good, with free snacks and drinks, and a kids' corner. Thank you, Satu Dental! 🤎 …
Very good, cheap, the service is great and the doctor is very detailed, I like it. The place is also clean.
Scaling here is really great. You can just walk in without a reservation and enjoy the promotions. The clinic is clean, smells good, and the treatment is super fast.
The place is very modern and comfortable, the service is also very satisfying 😊👍 #satudentalsurabaya often have promos, right? …
Schedule twice, okay? Let's go while the promo lasts 😆 …
Honestly disappointed, my child intended to use the 99 thousand promo but at the cashier there was an additional 100 thousand. The patient was not educated first that the promo could not be used for corals that were categorized as many. After seeing the review on Google, it turned out that a case like my child who could not use the promo also happened 4 months earlier. Very disappointed, the…
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he promo did not match what was in the field.
Reply from the clinic
Hi Hartini Hartini, We apologize for the inconvenience you experienced. Regarding your complaint, we are happy to assist you. Please provide your details by contacting the Satu Dental team at 62812-3111-5751 so we can follow up immediately. We are currently unable to find a patient matching your username in our system. Satu Dental is always committed to providing the best possible service. If you encounter any issues, we are happy to assist. Thank you.
Actually, I really like the service here, starting from the doctor, the front office, everything can be given a 4/5 rating. ONLY THE THING THAT MAKES YOU CONFUSED IS THE voucher from Shopee. The delivery is sooooo long, I intended to buy on Shopee and get a discount, but instead it was canceled because of the mistake of the Shopee 1dental seller hufffftttt. Suggestion for the One Dental…
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marketplace, if you are not ready with the platform, it would be better to stop it because it is quite detrimental huft😡
Reply from the clinic
Hi Razida Dahniar, We apologize for the inconvenience you experienced. We have investigated your complaint. 1. Your purchase of a whitening e-voucher on the Shopee Satu Dental marketplace on June 6, 2024, was canceled by the system on June 19, 2024, due to a shipping delay. However, you underwent treatment on June 12 at the Surabaya Gubeng branch. 2. We assisted you with your e-voucher payment on August 3, 2024. We have also contacted you regarding the e-voucher delivery error and requested that you make a manual payment. We apologize for any inconvenience. Satu Dental is always committed to providing the best service. If you encounter any issues, we are happy to assist. Thank you.
Honestly, I found this place accidentally and then stopped by because there was a discount. Friendly service starting from the reception, nurses and Dr. Intan who is communicative and provides solutions regarding teeth. Strategic location and a clean and comfortable place.
The service is good, the doctor's explanation is also good, the place is very comfortable, the staff are also friendly.
Good, the doctor is friendly and communicative, the price is affordable for me.
This place is really cool. Besides offering affordable dental care, it also provides uncompromising service. All the staff are polite and friendly, and every little detail, from changing your slippers to providing snacks and drinks during the waiting period, is well-attended. The room is comfortable, cool, and fragrant, with fast Wi-Fi, making it perfect for both the patient and the person…
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accompanying you. There's also a children's play area to keep the little ones entertained. After your session, you'll receive an envelope containing your invoice and another discount coupon.
Nice, comfortable place, the doctor and nurse are also very good, very informative and patient 🤗🤗🤗 thank you one dental …
Reply from the clinic
Hi, thank you for visiting. We're happy to serve you with your dental care. Stay healthy... 😊
Awesome, fast, really good, but unfortunately the shop banner is not visible
Friendly service, good doctor and professional guide, spacious and comfortable room, friendly price
A straightforward review... I took the Merdeka package, which costs Rp 79,000 per package. After the work was completed, when I paid, the cashier charged Rp 158,000, claiming there was a lot to clean. Why wasn't they told me the cost was double when they did the work? They only told me it was double when they paid. This is inconsistent with the Merdeka package promotion... As consumers, we are…
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disappointed...
Reply from the clinic
Hi Sis, the Independence Day Scaling Promo is priced at IDR 79,000. If your teeth have built up tartar or you haven't had a scaling before, an additional IDR 79,000 fee will apply. Our staff at the branch will inform you of the cost before the procedure. We apologize for this, and for detailed information, please contact us at 62812-3111-5751.
The place is comfortable and everyone is friendly. I met Dr. Andiani earlier, and even though it was a promotional price, she still treated me wholeheartedly. She wasn't just anyone. Thank you very much ❤️
Friendly staff, kind and experienced doctors, and a kids' corner and snack corner. Aesthetic and comfortable place. Absolutely the best.
Reply from the clinic
Hi, thank you for visiting. We're happy to serve you with your dental care. Stay healthy, you and your family... 😊
The place is nice.. Friendly service. Overall, I recommend it.
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