Patients
Reviews of Sanadent Odontólogos.
Medellin, Colombia. 122 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 122 reviews
Excellent service, attention, and professionalism throughout the entire process. They are the best.
Reply from the clinic
Jorge, thank you so much for sharing your feedback. At Sanadent Dentists, we are committed to providing high-quality oral health and specialized dental care, supporting each patient with professionalism and dedication throughout their treatment. We appreciate your trust in our team and look forward to continuing to care for your smile and oral well-being. Warm regards from the entire Sanadent Dentists team. 🦷✨
The service was excellent, I'm happy with the whole orthodontic process and the treatment was super friendly.
Reply from the clinic
Ivanov, thank you so much for sharing your experience. At Sanadent Dentists, we are delighted to accompany our patients throughout their orthodontic journey, always striving to provide personalized, clear care with high standards in oral health and specialized dentistry. We appreciate your trust in our team and look forward to continuing to support you at every stage of caring for your smile and oral well-being. A special greeting from the entire Sanadent Dentists team. 🦷✨
I went there 5 years ago and had a great experience. Now I went back a year ago for some resin work and it was a disaster; they all fell off very quickly. It's a shame, but the work was very poor quality.
Reply from the clinic
Hello Andrés, we regret that your experience with the treatment has not been positive. The fillings were done approximately a year ago, and since then we haven't seen you for a follow-up appointment or received any reports or requests for a check-up. It's important to clarify that fillings are not indestructible, and their lifespan depends on factors such as bite habits, the use of mouthguards when indicated, and regular check-ups. When these recommendations are not followed, the materials can fail sooner than expected, even if the work was done correctly. We have tried to contact you to hear your perspective and review your case, but we haven't been able to reach you yet. We would be happy to assist you and find a solution. Patient Experience Department Sanadent Dentists
Attentive and friendly staff, excellent professionals, pleasant facilities and a very good location
I live in Costa Rica and my best dental experience was with SANADENT. Excellent service and a warm, caring approach to patients.
Dr. Tatiana is incredibly careful and professional. If you're looking for a spectacular smile and excellent dental care, she's the perfect dentist. Thank you, Doc.
The staff were all so kind and welcoming; I loved that they greeted me by name. The office was very nice.
Highly recommended, the service is 10/10, the doctors are very nice people.
I love this place and I highly recommend it. Not only do you find the place very cozy, but the staff makes you feel at home and the service is excellent.
Reply from the clinic
Hi Vane! You're home! Thank you for your trust. At Sanadent Dentists, it's a pleasure to serve you. We love seeing you smile 😁
I love everything 😍🥰 The reception staff at Paola and Naty, Doña Rocio's lovely aromatherapy ❤️ Estella's excellent service and efficient procedures, and the dentists Ian and Tati who treat me with such dedication and kindness. And what can I say about Sebastián Sierra? I love Sanadent 😍 …
Reply from the clinic
Sandra, thank you for your heartfelt message! It has been a true honor for us to accompany you on your journey and see you trust us every step of the way. Patients like you make all our work even more meaningful. This will always be your home, and you are part of our Sanadent family. We will be here for you, whenever you need us. — Dr. Sebastián Sierra, CEO of Sanadent
The human quality of the dentists and human resources is unsurpassed for the treatments and/or services offered there.
Reply from the clinic
Thank you, Martha Lucía, for sharing your experience. It's very special for us to know that you felt supported with the compassionate care and attention we put into every detail. Our commitment is that each patient experiences a process filled with trust, respect, and excellence. Here, you'll always find a team ready to give you the best. — Dr. Sebastián Sierra, CEO, Sanadent
Excellent clinic, very professional, and very humane. Dr. Tatiana is an excellent professional.
Reply from the clinic
Thank you, Bibiana, for your message and for your trust. It's wonderful to know that your experience with us was so positive. Our team, including Dr. Tatiana, is always dedicated to providing you with the best possible care on every visit. Here, you'll always find a place where we take excellent care of you. — Dr. Sebastián Sierra, CEO, Sanadent
As always, extraordinary, professional and a very family atmosphere, friendly staff
Reply from the clinic
Thank you, Enrique, for your message and for allowing us to accompany you and your wife. Sharing your journey and witnessing the beautiful connection you forged with the team has been truly special for us. Moments like these remind us why we love what we do. Our doors will always be open to you. — Dr. Sebastián Sierra, CEO, Sanadent
Excellent service. Highly recommended because they are very friendly, the evaluation is affordable, they take X-rays on-site, and they offer excellent dental services with highly experienced professionals. I really liked it.
Reply from the clinic
Thank you, Carlos Andrés, for sharing your experience and for choosing us for your care. It's incredibly rewarding to know that your visit left such a positive impression. Every detail of our work is designed to ensure that patients feel comfortable, informed, and supported from the very first moment. It will be a pleasure to continue caring for you whenever you need us. — Dr. Sebastián Sierra, CEO, Sanadent
It went very well although the dentist who treated my daughter slightly injured her gum.
Reply from the clinic
Hello Jorge 👋 Thank you so much for trusting us and for your ⭐⭐⭐⭐⭐ rating. We are so happy to know that your experience at Sanadent was positive and that your daughter felt well cared for 🤍🦷. Some procedures may cause mild gum discomfort, but we are always attentive to the care and recovery of our patients. Our team is available to support you throughout the entire process and address any concerns 😊. We love seeing you smile! ✨
The care was excellent, the staff friendly and respectful, the facilities clean and comfortable, and the doctor very professional and explained each procedure in detail. I highly recommend it! Thank you for the excellent service!
Reply from the clinic
Thank you so much, Marleny, for your valuable review. We're honored that you've praised the quality of our service. At Sanadent Dentists, our commitment is to deliver excellence in every smile. We love seeing you smile!
Everyone was very kind, and Dr. Sebastián Sierra was fantastic. I'm very happy with the work he's done. I highly recommend this place.
Reply from the clinic
Thank you so much, Lucero, for your valuable recommendation. 🙌 We're honored you've praised our team's care. At Sanadent Dentists, we work hard to provide excellent experiences. We love seeing you smile!
In 2024, I came to this excellent clinic, and my husband and I were delighted. Today, in 2025, we're back for the second part of our dental maintenance and a few things we still need to complete. We trust in God, and just like last year, He will continue to guide you in the wonderful work you do and your warm treatment of everyone who comes seeking to leave with a beautiful smile. God bless you.
Reply from the clinic
Blanca, thank you for your rating and especially for entrusting us with your smile. We love seeing you smile!
I love the friendly way they treat users at Sanadet Dentists.
Reply from the clinic
Thank you so much, Beatriz, for your review. 🙌 At Sanadent Dentists, we believe that kind and respectful care is just as important as clinical excellence. We're honored you value it this way. We love seeing you smile!
They are friendly. The facilities are good. They are well located. The results of my orthodontic treatment, after two years, were inadequate; I ended up worse than when I started, and I was left with bite problems and permanent mouth pain. I decided to look for another place.
Reply from the clinic
Evelyn, we regret that your perception of the treatment was not positive. At Sanadent, we strive to support each process with periodic evaluations, reminders, and the necessary recommendations to achieve the best results. In your case, during your follow-up appointments, the treating orthodontist repeatedly provided guidance on essential complementary steps to optimize the final result. When these steps are not followed for various reasons, the clinical outcome may be affected, despite our constant follow-up. We are willing to review your case again and offer you alternatives so you can achieve the result you hoped for.
I love Sanadent. They're incredibly professional, they work extremely well, and they treat you amazingly. The prices are fantastic.
Reply from the clinic
Alicia, thank you for your valuable feedback. We continue to innovate to always offer you a better smile. Thank you for recommending us. Sanadent Dentists.
{Note: Sanadent’s reply is misleading} Review: My personal experience diverges significantly from the consensus, and I believe it’s essential to share a balanced perspective. I highlight their strengths and weaknesses. Below, I summarize my experience to provide a more comprehensive view for those considering this clinic. In the near future, I plan to add more specifics for those who may find them…
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em helpful. I strive to present an objective account, accurately reflecting what others might hesitate to share. TO DR. SEBASTIAN: I chose to terminate my treatment at your clinic due to unmet clinical and professional expectations. Dr. Sebastian, I was particularly taken aback by your rude, dismissive, and temperamental behavior when I declined a handshake. During treatment, repeated clinical errors caused delays, escalated costs, and led to subpar results. Excessive force likely contributed to adhesive failures, while poor preparation wasted significant time. Why were you unwilling to consider alternative clinical opinions to improve my care? American clinicians who reviewed my case identified errors immediately without guidance. Given this, your handshake felt insincere. Neither you nor your staff acknowledged limitations in skills or operations—no apologies were ever offered, as if accountability were beneath you. TO CLERICAL STAFF: Under Colombian law, medical records must be provided promptly. A delay of over three months is unacceptable despite repeated requests. TO RADIOLOGY: Your team was skilled, friendly, and efficient—a rare bright spot in this clinic. TO MEDICAL TOURISTS & FOREIGNERS: Having visited Medellín over 44 times, I’ve learned where to find better orthodontic and periodontal care. While this clinic has its pros and cons, my experience suggests caution. I plan to refine and update this review with detailed insights and recommendations on when to seek care elsewhere. The overwhelmingly positive reviews do not reflect my experience accurately. =========================== == REPLY to Sanadent’s Response == The unannounced switch of doctors was unprofessional - I had no idea it was happening until I sat beneath a new face. I was not completely satisfied with the previous care. Dra was sweet, but kept ignoring a significant treatment concerns; one concern of orthodontic error, proved to this day an issue, over a year later. I shake my head in disbelief that “Sanadent cares.” My messages with concerns over 12 months were largely ignored, sometimes repeated without reply for 2-3 months. Recently I was told treatment concerns are not addressed via WhatsApp, yet this has been their primary communication method. Sanadent also failed to fulfill record requests for months beyond the legal timeframe, and some records are still incomplete or missing. Perhaps this is because recordkeeping is incomplete. One x-ray procedure has no documentation of purpose, had no notes at all until six months later when I confronted them about it. Still, no outcome or follow-up advised. They provide information in piecemeal over a period of months - this is not compliance. Overall treatment was done improperly, incompletely, and with increased costs as a result.
Reply from the clinic
Response: Dear Mr. Michael, March 20, 2025. We sincerely thank you for taking the time to share your concerns with us. We have taken the time to respond because we have been thoroughly analyzing your case and are able to validate everything you mentioned in your message. At Sanadent Odontólogos S.A.S., we deeply value our patients' feedback, as it gives us the opportunity to continually improve. We sincerely regret that your experience did not meet your expectations. We understand that the change of professional due to the vacation of the orthodontist treating you may have caused discomfort and concerns, and that you were already being treated satisfactorily by your preferred orthodontist. However, these situations can arise due to unforeseen circumstances. However, our entire team is highly trained to meet the clinical needs of our patients with expertise, empathy, and respect. After a detailed review of your case, we can confirm that your treatment was performed in compliance with Colombian regulations and using high-quality materials. It is important to remember that you began your treatment at Sanadent after having previously had orthodontic treatment performed at another clinic, and together we decided to undergo a fitting with Damon Clear self-ligating braces. During your follow-up appointments with Dr. Natalia Muñoz Pino, you expressed satisfaction with the progress. However, changing professionals due to maternity leave led to repairs and your subsequent dissatisfaction, which led to the withdrawal of your orthodontic treatment with Dr. Lina Torres. At Sanadent, caring for you is one of our fundamental pillars. We strive to answer all your questions and provide personalized advice on oral care. We comply with strict quality policies and current regulations (Law 1581 of 2012, Decree 1377 of 2013, and Law 1480 of 2011). You can view our data processing policies at www.sanadent.com.co. We value your time and appreciate your sharing your concerns. We have listened carefully to every technical aspect and your expectations, and we take your comments into account to improve our services and maintain the quality standards that have distinguished us for over 20 years in the oral health market. Your dental health and well-being are our priority. As we have expressed via chat, we are very open to discussing your experience in person. We would love to show you the warmth and professionalism that characterize us and that you demonstrated throughout the appointments in which you expressed this to us. "We love to see you smile." Sincerely, Sebastián Sierra, Legal Representative, Sanadent Odontólogos S.A.S
Greetings, I come from Puerto Rico and I rate this group as excellent starting from the welcome by Miss Paola who clearly understood my anxiety situation and recommended me to Dr. Tatiana, very responsible and very professional in what she did with the help of Alexander who thanks to his tact and way of being able to distract me and be there, was able with the doctor to get me the dental procedure…
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done, which is why I attended and recommend it 200%. On the other hand, I feel a little sadness on the part of other employees who do not understand people who suffer from anxiety and put up barriers so that a support person remains by their side. I know that management will do the same. I want to recommend Tatiana - Paola and an older lady who are very attentive and very nice. A thousand thanks and we will come back 🥰🥰🥰🥰 Tatiana - Paola and Alexander thank you for so much attention and high professionalism.
Reply from the clinic
Dear Mr. King, We deeply appreciate your generous review and the recognition you give to the work of Paola, Dr. Tatiana, Alexander. We are glad to know that you were able to feel safe and well accompanied during your care, especially considering your anxiety situation. 🦷💙 We sincerely regret the discomfort you felt when your companion was asked to wait in the room. We would like to explain to you that, at that moment, we did not know that he represented emotional support for you, in fact we are finding out thanks to this review. The request was made with respect and with the objective of maintaining a calm and conducive environment for all patients, since in the adjacent unit several wisdom teeth surgeries were being performed that required maximum concentration, silence and adequate aseptic conditions. His companion also spoke on the phone in a high tone, which disturbed the necessary calm in the clinical area. At Sanadent we look after the well-being of all our patients equally, and our decisions always seek to guarantee a safe and respectful experience for each of them. We appreciate your understanding and your very positive recommendation. For us, comments like yours are valuable because they allow us to grow and continue improving. You will always be welcome at Sanadent, with open arms. 🤗
To the entire staff of Sanadent and anyone reading this review: If you are trying to decide if this is the right clinic/doctor for you and your loved ones, then this review is for you. I chose this clinic over others because of its comprehensive services. I have been coming to Medellin for several years for treatment for myself and my family. As my needs changed, I needed a dentist who was both…
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recognized and able to perform work in a timely manner with a clean facility. What caught my attention was the "one-stop shop" aspect of the clinic: the first floor houses the X-ray room, the second floor is the clinic, and the third floor contains the laboratory. This setup facilitated having all necessary elements under one roof, supervised by the same doctor ensuring the quality of the products and work. I received a quote for the required work over WhatsApp, and after several discussions and questions about the best procedures for my situation, the staff provided various solutions and budgets, explaining the pros and cons of each option. We eventually agreed on a plan and set specific dates for my arrival and departure. I had previously consulted my dentist locally, but the cost was three times higher, there was a month-long wait for an appointment, and the only available option would need to be redone after 8 to 10 years I needed something permanent. My dental insurance only covers basic necessities, would cover a bridge not an implant which led me to seek treatment in Colombia once again. When I arrived at Sanadent, the quote they provided matched exactly what was communicated over the phone. They maintained a full schedule to perform each procedure and accommodated me even when I was running late. Every day upon arrival, I was greeted by the front staff with a genuine smile the kind of smile you get from happy employees. A sweet elderly lady janitor offered coffee or hot tea while we waited and kept the clinic very clean SPOTTLESS. Dr. Sebastian greeted ALL patients with a handshake as a show of gratitude and thanked us for waiting amazing hospitality. During my implant treatment, Dr Sebastian shared a reassuring story that helped calm my nerves. The procedure was completed efficiently and painlessly, much like observing a master chef adeptly and swiftly chop with a knife, demonstrating their extensive experience. Similarly, my implants were expertly completed. On another day, I had 4 root canals performed by another specialist who was professional and efficient. Dr Sebastian chooses his team wisely. Dr. Tatiana, who managed my teeth cleaning, cavity treatment, and replacement of metal fillings, demonstrated meticulous attention to detail. She was courteous, understanding, and highly knowledgeable. Her thorough approach made me feel like a valued patient under her care. I had an appointment at the same time as Mr. Michael Epstein, and I respectfully disagree with his negative review. I understand reviews can vary significantly based on individual perceptions however It is never acceptable to yell at a professional or anyone when you disagree. This seems to be a pattern for this gentleman if you look at his other reviews; he doesn't like coffee shops, gyms, etc. His reviews show complete disrespect for the hard work it takes to run any business. In my opinion, the clinic provided professional and efficient service, which I appreciate. see you again in 4 months :) Sincerely, Shirley Herrera
Reply from the clinic
Dear Shirley Herrera, We sincerely thank you for taking the time to share your experience at Sanadent Dentists. Your review is a valuable testament to our commitment to excellence and patient satisfaction. We are pleased to know that you appreciated our "all-in-one" philosophy, which allows us to provide comprehensive and efficient service. We strive to maintain clear and transparent communication, offering a variety of solutions and pricing options to meet the needs of each patient. We appreciate your kind words about our staff, from reception to our specialists. We are proud to have a dedicated and professional team that cares about the well-being of our patients. We are delighted to hear that your implant treatment was successful and that you felt comfortable throughout the entire process. Your comments about Dr. Sebastián and Dr. Tatiana are very valuable to us. We also appreciate you sharing your perspective on Mr. Michael Epstein's review. We value all opinions, but we always strive to provide professional and respectful service. We hope to see her again in 4 months!
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