Patients
Reviews of Pro Dental Santiago.
Santiago, Chile. 56 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 56 reviews
Excellent service, personalized and dedicated attention, I will definitely return.
Reply from the clinic
Thank you so much for your opinion, Juan!
The professionals who assisted me were clear and always attentive to any questions I had. The service was satisfactory.
Reply from the clinic
Thanks for your review, Veronica! Best regards
Terrible. We asked if they could address a problem during the first appointment. They confirmed they could, but when we arrived, they only did the evaluation, and the doctor said she couldn't do anything. A waste of time.
Reply from the clinic
Dear Luis, Based on our WhatsApp conversation, we informed you that it might be possible to resolve the issue initially. According to the doctor who treated Ms. Stephanie, she proposed the following: "I can't perform the root canal today because it needs to be done by the specialist, Dr. Uribe. What I can do today is administer anesthesia, give you medication to manage the pain, and then refer you for the root canal next Tuesday." According to the doctor, Ms. Stephanie declined the procedure because she wanted to resolve the problem permanently that same day, even though such treatments typically require at least two sessions. I'm copying our chat so you can remember the information we gave you before your appointment: "[25-08-22, 17:32:15] Luis Esposo Stephany: Messages and calls are end-to-end encrypted. No one outside this chat, not even WhatsApp, can read or listen to them. [25-08-22, 17:32:15] Luis Esposo Stephany: Hello *ProDental Santiago*! I would like to receive information about: [25-08-22, 17:32:20] Luis Esposo Stephany: Hello, good afternoon [25-08-22, 17:32:31] Luis Esposo Stephany: I wanted to ask you a question [25-08-22, 17:40:07] Pro Dental Santiago: Good afternoon 😊 [25-08-22, [17:41:42] Luis Esposo Stephany: I made an appointment for my wife tomorrow through the website. [25-08-22, 17:42:11] Pro Dental Santiago: What is the patient's name? [25-08-22, 17:43:03] Luis Esposo Stephany: The thing is, I initially booked a consultation for a quote, but she's actually coming in because she has discomfort in a tooth where a filling came loose or something like that. Could we see some treatment in this session, even just for the discomfort, or would it have to be another time? [25-08-22, 17:43:08] Luis Esposo Stephany: Stephanie D. [25-08-22, 17:46:22] Pro Dental Santiago: The dentist will evaluate her, and if she's experiencing discomfort, she'll receive initial treatment. [25-08-22, [17:46:36] Pro Dental Santiago: I've confirmed the appointment for tomorrow. [25-08-22, 17:46:43] Luis, Stephany's husband: Great, thank you very much. [25-08-22, 17:54:27] Pro Dental Santiago: Have a great day! [26-08-22, 16:34:51] Pro Dental Santiago: Luis, Stephanie is already at the office. [26-08-22, 16:35:40] Pro Dental Santiago: We are in the YMCA building, 6th floor, office 618. [26-08-22, 16:35:47] Luis, Stephany's husband: Thank you very much.
Being treated at Pro Dental has been incredible. The high level of care and professionalism makes you want to return for excellent service. They explain every procedure to you, and they are very kind, attentive, and experts in dental health. I highly recommend this place because I was delighted with the treatment I received, and it's rare to find a place with so much patience and kindness…
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towards its patients. Doctors Nieto and Soares, along with their team, are fantastic.
Reply from the clinic
Thank you so much for your opinion, Elias!
I am treated by Dr. Maria Soares. Every time I need my teeth checked, I trust her. She could treat me close to home, but for trust reasons, I go wherever she is.
Reply from the clinic
Thank you so much for your opinion, Rosy Aravena!
I am very grateful for the excellent care I received from Dr. Aguayo and his assistant. The doctor is very empathetic, patient, and kind. I arrived with a severe toothache, and he found an immediate solution to relieve my pain. He explains the procedures and solutions in detail. He was very accurate in his evaluation and diagnosis. This is the first time I have felt so comfortable in a dental…
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appointment.
Reply from the clinic
Thank you so much for your opinion, Magaly!
My experience was bad. I was seen by Dr. Soares. I went to her office because of discomfort in one area. She told me I needed a tooth extracted (65,000 pesos plus ultrasounds and other procedures), and that after that, she would check on the progress of the treatment. Afterward, she told me there was a large cavity next to the extracted tooth, and that it only required a complex filling (for which…
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she charged almost 80,000 pesos). She said that would solve everything and that we needed to see how to evaluate it. After two months, the pain increased. At first, there were no appointments available because she was on vacation, and when she returned, her schedule was full. I told her about the severe pain I was experiencing and that her treatment hadn't worked. They gave me an appointment for 15 days later, which was already too long for me. Then she suggested a root canal, which she didn't perform. This treatment must cost at least 100,000 pesos. My question is, why didn't she consider a root canal from the beginning instead of just filling the cavity? In the end, it seems they only care about money and not the quality of service, much less the quality of life of their patients. There are other, more affordable places that work well. It's worth mentioning that the first time I made an appointment with her, she kept me waiting for two hours. I spent 150,000 pesos and I'm still in pain, even worse than before.
Reply from the clinic
Dear Fabiola, We at Pro Dental Santiago understand your frustration and frustration, as toothaches can be quite distressing, especially if the treatment was expensive and immediate relief wasn't forthcoming. Dr. Soares, one of our top dentists, was informed of your case so she could explain what happened in clear and understandable terms. We reviewed your case's progress in your medical record with Dr. Soares and her assistant. Below is what Dr. Soares explained and clearly showed us, along with supporting documentation in your medical record: 1. On November 8, 2021, Dr. Soares was delayed because she had attended to an emergency in the morning. We apologized for the delay and offered you the option of rescheduling your appointment for another day if you couldn't wait. You chose to wait. As you requested, Dr. Soares saw you, albeit 1 hour and 27 minutes late according to the system's automated record, and provided you with a treatment estimate. She did not charge you for the estimate, took an X-ray, and you paid 6,000 pesos for it that day. The X-ray revealed three problematic teeth, and Dr. Soares explained the treatment required for each. She included a discount for the earlier wait and waived the flap fee, reducing the extraction cost from 98,000 to 71,000 pesos. She then sent your estimate to your email. 2. You returned for treatment on November 15, 2021. On that day, Dr. Soares saw you promptly. She successfully performed the extraction, provided all post-operative instructions, and was available to answer any questions or concerns via WhatsApp. 3. On November 23, 2021, Dr. Soares performed the restoration treatment as scheduled, and you were satisfied with the service. She advised you that one of the fillings was very deep and that if sensitivity persisted after two weeks, you should return for a root canal. You agreed and said you would return in 10 days for a general checkup. You only contacted us again at the end of January 2022. 4. Dr. Soares went on vacation in February. Reception offered you the option of seeing another doctor, which you declined, preferring to wait for her. 5. You scheduled a new appointment for March 10, 2022, but you were unable to attend due to a work-related issue, according to our WhatsApp records. 6. The last conversation you had with us was on March 10, 2022, when you asked us to schedule an appointment with a gentleman in Providencia, even though we don't have a branch there. You then sent us a message saying you would seek care elsewhere, that you would leave a negative review on Google and Doctoralia about the service, and you even sent us a screenshot of your negative review. We took the time to explain everything that happened, along with Dr. Soares and her assistant, because it's important that people who read reviews can see all sides of the story. We thank Dr. Soares for her patience in explaining your case to us, and we sincerely hope you receive excellent care at another clinic, just as we always strive to provide. Sincerely, the Pro Dental team.
Very good care, especially from Dr. Ordoñez, who is very thorough and impeccable in her work... highly recommended.
Reply from the clinic
Thank you so much for your feedback, Ms. Marisol. We're here for anything you need. Best regards.
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