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Reviews of Onedent.

Brno, Czechia. 96 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.

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The evidence

What patients actually wrote.

4.7

out of 5, from 96 reviews

5 88
4 1
3 2
2 0
1 5
Tomáš Doležal via Google 5.0 out of 5
After very bad experiences in childhood, I avoided dentists for more than 12 years. MDDr. Jan Vaněk, however, relieved me of all my fear. Today he repaired my broken tooth and replaced the old amalgam – the procedure was completely painless, I almost fell asleep while drilling. The result is incredibly precise, the tooth is modeled so perfectly that I have to keep running my tongue over it. If you…
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you are afraid of dentists, you are in the best hands with Dr. Vaněk.

Eva Kryslová via Google 5.0 out of 5
My husband and I visit your clinic and we are both satisfied.
Reply from the clinic

Thank you very much..☺️

Daniela Trenzová via Google 5.0 out of 5
Complete satisfaction, the best office. I go to MDDr. Purdek, who is very careful, kind and willing to answer all my questions, as well as about dental hygiene. After a complete review of all fillings, I am absolutely thrilled with the …
Tomáš Nguyen via Google 3.0 out of 5
I hate to share a bad experience, because almost the whole family has been going to the Onedent clinic for 4 years now and nothing bad has ever happened, it has always been pleasant and helpful, but I think the team of dentists and nurses has changed a lot. My father was examined for a problematic tooth eight, and the doctor said that it was already due for extraction, which we agreed to. We had…
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an appointment for the first visit for an hour, with the first 20 minutes of waiting in the waiting room and then the doctor spent 10 minutes explaining the solution. When I asked if the tooth could be extracted, I was immediately told that since we were the last ones, the nurse would have to clean up after us and therefore would have to leave work later. However, the doctor himself answered my question, "How long will the extraction take?" That the tooth is simple and that he would book us for the next day for a 30-minute session, where it should be done, I honestly think it could have been done the same day, but oh well. The next day we arrived at 7:30 and the extraction began, I only watched because the extraction was taking place on my father, but you could see that the doctor did not have much experience with the extraction of problematic teeth, which I completely understand, everyone starts somewhere and everyone only works their way up through years of practice, but I would have expected that before the extraction it should be determined whether the tooth is really problematic and what the solution is. But that did not happen, according to the doctor it should have been easy and quick, my father spent 20-30 minutes in the chair, and in the end the doctor told us that he could not do it and that he would book us for the next day to see a doctor who has more experience with dental surgery. I'm just wondering if all this could have been prevented if the doctor hadn't been so lax in our case, I think the circumstances surrounding the tooth could have been found out earlier and we could have gone to a dental surgery specialist straight away, that's how the extraction of one of our teeth dragged on for 3 days! We are working people and we don't have that much time to spare and it's difficult for us to set aside that much time. So overall I think that the Onedent clinic is still a great clinic, but this is our first bad experience.

Reply from the clinic

Hello, thank you for your long-standing trust in our clinic and for your honesty. We are very sorry that your father's visit was associated with these complications and that the whole situation disrupted your schedule. We see your feedback as an important incentive for our team so that we can constantly work on the organization and comfort of our patients. We believe that your next visit will be to your full satisfaction.

Andrea Jandova via Google 5.0 out of 5
So far, no mistakes. Durďákova Clinic - From dental hygiene with the super helpful Ing. Gregušková to removing the disgusting eight with Mr. Hanus... (By the way, I still thank you for the very fast performance, because at another clinic they removed another eight for over an hour and I literally experienced a bloody horror) And he was very nice to me.. I really like it. I have been a lifelong…
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fear of dentists, but I am really satisfied here. Thank you

Pjotr S via Google 5.0 out of 5
I definitely recommend it. Everything works perfectly, reception, hygienists, nurses, doctors.
Reply from the clinic

Thank you very much😊

Kristýna Látová via Google 5.0 out of 5
I would like to express my immense satisfaction with the work of my dental hygienist, Bc. Michaela Ducarová. Every visit is absolutely pleasant – from the kind welcome to the professional care. She always explains everything patiently, advises on how to take better care of your teeth, and at the same time has a very gentle and gentle approach, so the procedure itself is almost painless. What I…
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I appreciate most about her approach is her humanity, care and genuine interest in the patient. Thanks to regular visits, my teeth and gums are in significantly better condition and I finally go to the hygienist without stress. I can recommend her with a clear conscience to anyone looking for quality care, a professional approach and a pleasant atmosphere.

Daniela Velebova via Google 5.0 out of 5
High level of treatment, pleasant environment, kind treatment. Highly recommended.
Drew Borneman via Google 5.0 out of 5
I've been here twice now for cleaning, and both times I've been very impressed - not only is the dental care itself top-notch, and the scheduling and such is smooth, but I was most impressed with how during both appointments the hygienists took the time to explain everything they were doing, with a calm, reassuring demeanor. I imagine this would be a great place to go for those scared of dental…
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work, but even when that's not the case, I really appreciated the extra care. The price is a bit higher than some of the other places I've seen around town, but for a cleaning the difference is only a few hundred crowns, which I'd say is more than worth it.

Jiří Kubeš via Google 5.0 out of 5
Teeth cost something, after a previous surgery with poor quality, the doctor fixed my teeth and for the price it was definitely worth it. The staff is always helpful and they don't make a big deal out of even a small delay or cancellation of an appointment.
Zdeněk Navrátil via Google 5.0 out of 5
Today I was treated by MDDr. Šuba. I have to bow down to the doctor and his nurse!!! I have never experienced such an amazing and humane approach at a dentist! Not only did I not feel any pain during the entire almost hour-long procedure, but unfortunately I have a pretty strong gag reflex and have problems breathing through my nose, so during the procedure I kept swallowing unintentionally and…
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almost bit the nurse and kept pushing the doctor's tongue into the drill. But during the whole time they never gave me a hint that I was a problem patient. In my opinion, both of them are people in the right place who really try to help people!!! So once again, a BIG THANK YOU to both of them!!!

Petr Jelínek via Google 5.0 out of 5
A very gentle approach, with this I will soon stop being afraid of dentists :)
Adam Pražan via Google 5.0 out of 5
I have nothing but praise for Onedent. I switched from my local doctor, who had really long waiting times and everything was done in a hurry. At the same time, I received absolutely no recommendations from her in general, not even for dental hygiene, just nothing. It ended with damaged teeth from constant temporary inlays instead of tooth repair. At Onedent, everything was solved within a few…
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visits, professional and painless approach, just great. A problem that I had been solving with my former doctor for years, was solved here in one visit. The only drawback is perhaps a bit of a price, but then again, teeth are generally an expensive matter and a small investment here is worth it. I recommend it.

Dagmar Štěpánková via Google 5.0 out of 5
Hello, satisfied 💯💯 at the reception, a pleasant young woman, Dr. Iveta Shorná, excellent, explains everything and of course a pleasant nurse ❤️❤️🍀🍀 Dagmar …
GabMoje via Google 5.0 out of 5
Hello, I praise the Onedent facility among my friends and family. My husband and children and I go to Dr. Příkazský. His constant perspective is incredible, and he does a great job! In tandem with nurse Jitka, there are no scarecrows for my …
Reply from the clinic

Hello, we really appreciate your kind words and we are very happy about it. Have a great day!☺️ … More

Barbora Blašková via Google 5.0 out of 5
I went to the dental hygiene and the entire staff was very pleasant. I really liked the approach of the doctor, very pleasant and to the point.
Coody Gass via Google 3.0 out of 5
I have no problem with the Onedent branch on Durďákova Street, I have always been on time, they have a beautiful environment, everything is OK for me. But what I have a big problem with is their dental hygiene center in IBC in Příkopě. Not only are these small spaces where there are two rooms, chairs in both rooms and when you go to the back room, you walk past the chair where the patient is lying…
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and they are drilling into his mouth, but also the hygienists change there like socks. In addition, the whole space seemed quite dirty for going to a hygiene and a private office (dirty monitor, dirty protective glasses). But what really pisses me off is the fact that I am one of those people who go to the dentist every six months and it's always the same. Not only does the hygienist not even look at who is in the chair even though she has records of me from the last visit, but the lady probably has to check the box that she will always train me on how to brush my teeth with interdental brushes! I definitely do not belong to the group of people who have problems with sensitive gums, bleeding, or generally poor dental condition, and you are an above-the-line service that I pay for to clean my teeth. In any case, no one will see me in this branch anymore, because apart from the fact that more and more amateurs are appearing here (poor sandblasting, clumsiness when moving around the necks), the premises are quite unrepresentative in my opinion (to put it diplomatically).

Reply from the clinic

Hello, thank you for your feedback and we are sorry that you were not satisfied with your visit to the IBC branch. We would like to clarify that checking the use of interdental brushes is a common and professionally recommended part of dental hygiene, because the interdental spaces and the condition of the gums can change over time. At the same time, we want to assure you that we consistently adhere to all hygiene standards and procedures at all our branches. We are sorry if you had the impression of an impersonal approach, and we will look into this matter. If you are interested, it is possible to arrange a personal meeting with the clinic management.

Ondřej Veleba via Google 5.0 out of 5
I only go for routine checkups and I am satisfied, I have nothing to complain about. Friendly staff, nice and clean premises. Bonus: Free water fridge.
Anastassiya Troshina via Google 1.0 out of 5
I can't say anything bad about the dental hygienist, she's absolutely brilliant. But unfortunately I'm disappointed with the clinic as a whole. Now I have an acute problem and you can't even register me with a doctor at your clinic and you …
Reply from the clinic

Hello, we wanted to check the situation, but we do not have any patients under that name, not even in dental hygiene. Best regards, Onedent Team.

Filip Jarabák via Google 1.0 out of 5
The worst treatment by a nurse I've ever experienced at a dentist. And it didn't seem like fatigue or a short circuit to me. I've never experienced anything so terrible and I hope I never will. I don't know her name, but she came out of the first door of Mr. Hanus's dental office on the ground floor and she will certainly know who goes around chatting at the reception wearing gloves. I really…
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don't think it's appropriate for the nurse wearing the gloves she's wearing to treat me to be flying everywhere, around the toilet and touching all the door handles and especially the one at the reception. That handle has been touched and will be touched by x people, including employees and others. Do you disinfect them regularly or ever? You really don't know what anyone has on their hands, who touched all that, and touched other things at the reception. I was sitting right next to the handle. And people were opening and closing doors. I wouldn't want jaundice. Then she invited me to go to the office. I was waiting to see if she would take new gloves or, and that would have been enough for me, at least wash her hands with disinfectant. For that money, I should have been entitled to new ones. Unfortunately, that didn't happen, nor did it occur to her, and she started touching other things in the office that she didn't need to and that were not related to dental treatment. She tore off the dirty gloves and shoved them into my mouth several times, then into my bleeding teeth, in dirty gloves she mixed some kind of mixture with her dirty finger, which she then rubbed into my bleeding teeth, she also took the swab with a dirty glove. And she was washing the instruments used in the sink, probably after the previous patient, and she shoved the same gloves into my mouth again. I couldn't see through the dental shield at all, probably she left them like that after the previous patient, from the outside or the inside. I wouldn't be surprised if she also touched all the instruments that she was preparing and that were used on me. Depending on how she behaved the whole time. It was very unpleasant for me and I am a man. She could have given me some kind of infection. Regardless of the fact that you pay for it here. I am a valued client like everyone else and for my money I expect the best service, safety and hygiene. Otherwise I would not have gone. Unfortunately, I did not get the basic and most important thing here. This is not a good nurse, but some quick-witted person and she was also arrogant. She thinks it is probably normal to behave like this. I wonder if she would treat herself so poorly. It is absolutely fundamental for every healthcare worker to have clean gloves and not touch anything, for every new patient. A nurse must be consistent, careful and prevent further possible infection. Follow certain rules. It is illogical that you go to a luxury clinic and they treat you in dirty gloves for x thousand. Outrageous. Moreover, this calf continued in another stupid and lax behavior. A nurse must know how to behave and control herself considering her profession and it doesn't matter what kind of patient it is. Instead of me having peace in the dentist's chair, this goose wouldn't shut her mouth, her behavior irritated me, it was disgusting and annoying. She even slandered another nurse right in front of me. As if I wasn't there at all. A patient is supposed to have peace in the chair and some emotional support. Then she probably had a cramp and started exercising in the office and doing bows down to her shoes, wearing gloves. I would have chosen a different exercise. This seems inappropriate to me. This stupid goose has no empathy in her. I can't imagine treating an old person or a pregnant woman like this. She mainly wants to make money and unfortunately it was a shock. I was glad I left and I shouldn't have been treated and even now I feel uncomfortable and angry, I should have reacted immediately because, now it's too late. It lacked any level and it didn't make a good impression on me at all. She was unfocused, bored, lax, without any stamina to get it done. I hope at least the doctor had clean gloves and didn't touch anything. That would have been too much for me. Disappointment. This had nothing to do with quality treatment. Never again with this quick-witted woman. She gambles with human lives and you'll catch something. These two provide shoddy, amateurish, unhygienic service. I don't know what I did to deserve this, I guess I wasn't dressed luxuriously enough. It's not some made-up hoax.

David Kudrna via Google 5.0 out of 5
Mrs. Adriana Gregušková is the most empathetic and skilled dental hygienist in Brno and the surrounding area! :)) I have been going to her for years and I really appreciate her professionalism and humanity. Thank you very much! :) I recommend her with all ten.
Michal H. via Google 5.0 out of 5
After previous bad experiences with dentists, I started visiting the Onedent clinic and I can say with a calm heart that I could not have made a better choice. At the clinic, you will be greeted by smiling and kind receptionists who will …
Reply from the clinic

Hello, Thank you very much for your kind words, we appreciate it. … More

Denis Duris via Google 5.0 out of 5
Willing and kind staff, dentists are very professional, patient and have a sensitive approach. They emphasize the client's comfort. Dental hygienists are careful and helpful. Everyone is willing to advise and explain everything clearly. Modern environment, quality care, perfect communication and friendly atmosphere. I can only recommend.
Marcel Peštuka via Google 5.0 out of 5
Since I was a child, I had a panic attack and bad experiences at the dentist, so I stopped going to the dentist altogether. I brushed my teeth, but of course it wasn't enough. At 30, a friend forced me to go to his dentist, Mr. Bumbálek, …
Reply from the clinic

Good morning, Thank you very much. … More

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