Patients
Reviews of Nha Khoa Kim.
Ho Chi Minh City, Vietnam. 236 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.3 out of 10
Overall score
Nha Khoa Kim is a legitimate and large dental chain ranked first by the Ho Chi Minh City Department of Health in 2025-2026, holding ISO 9001:2015 and GCR accreditations and deploying genuine advanced equipment including X-Guide robotic navigation and CAD-CAM. However, the on-platform review pool shows strong manipulation signals with 50 unverified reviews averaging 4.96 using uniform marketing language and no visit dates, and a verified 1-star complaint from an Australian tourist describes aggressive upselling of unnecessary extraction with refund refused. The Nha Be branch location is outside tourist areas with no confirmed English-speaking staff or tourist logistics.
Authenticity
4/10Baseline 6: real chain, ISO/GCR certs, Dept of Health ranking. -2 manipulation: 50 reviews 0 verified, avg 4.96, uniform marketing-copy language, no visit dates. Final 4.
Treatment quality
5/10Baseline 7: X-Guide robot, CBCT, CAD-CAM, in-house lab, #1 HCMC DoH ranking. -1 review manipulation. -1 verified upsell/unnecessary extraction complaint from tourist. Final 5.
Cleanliness
7/10Baseline 7: ISO 9001:2015, GCR accreditation USA, 8-step sterilization process cited, DoH ranked. No JCI cert number found. Final 7.
Team
6/10Baseline 7: chain has named founder Dr Nguyen Huu Nam, Harvard Business School partner (management, not clinical). Branch-level dentist names unverified. -1 no verifiable individual credentials. Final 6.
Price value
6/10Baseline 7: chain pricing typical mid-range Vietnam, in-house lab reduces cost, written warranty included. -1 upsell complaint from tourist. Final 6.
Tourist suitability
4/10Baseline 5: English website exists, major chain. No confirmed English staff, no airport transfer, Nha Be branch not in tourist area. Upsell flag relevant for tourists. Final 4.
What comes up well
- Ranked #1 dental chain by HCMC Department of Health 2025-2026
- ISO 9001:2015 certified and GCR (USA) accredited
- X-Guide robotic implant navigation and CBCT imaging in use
- In-house dental lab with CAD-CAM fabrication
- Temasek/ABC Impact Fund strategic investment (verifiable)
Points to weigh
- 50 unverified reviews avg 4.96 with uniform marketing-copy language and no visit dates - manipulation signal
- Verified Australian tourist complaint: unnecessary extraction recommended, refund refused after declining
- Harvard claim is Harvard Business School management partnership, not clinical academic accreditation
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 236 reviews
Getting a number and waiting was quite quick; the staff were well-organized, ensuring customers didn't have to wait long. Absolutely fantastic!
Reply from the clinic
Kim Dental Clinic thanks you for taking the time to share your feedback. We are delighted that our queuing and scheduling process was convenient, saving … More
After tooth extraction, the doctor gave me detailed instructions on how to take care of the area to avoid swelling or infection, so I recovered quickly.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. We are very happy to hear that you recovered quickly after tooth extraction thanks to the careful instructions of the doctor. Kim Dental Clinic always wants to bring safe, thoughtful and dedicated service so that you can rest assured about your oral health care.
I took my mother in for a dental checkup and the dentist was very gentle. My mother is old but she had no pain or discomfort.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and sharing your experience. We are very happy to hear that your mother felt comfortable, the doctor's operation was gentle, no pain or discomfort even though she is old. … More
I had cosmetic fillings and I am extremely satisfied because the color is natural, looks no different from real teeth.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. We are very happy to hear that you are satisfied with the cosmetic filling service at Kim Dental Clinic, the teeth have natural color, look like real teeth. … More
The clinic has a customer care team that closely follows up and calls to ask about the condition after the procedure is completed. Very thoughtful and valuable.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. It is a pleasure to hear that Kim Dental Clinic's customer care team closely follows up, calls to inquire about your condition after treatment, bringing … More
I had my wisdom teeth extracted here and was really surprised because the doctor worked quickly, accurately, and it didn't hurt as much as I thought. After the extraction, I was also given detailed instructions.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. We are very happy to hear that the wisdom tooth extraction process at Kim Dental Clinic was quick, accurate, not too painful and you were given detailed … More
The clinic space is clean and professional, modern equipment helps me feel more secure during the treatment process.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. We are pleased to hear that you feel secure thanks to the clean, professional clinic space and modern equipment at Kim Dental Clinic. … More
The staff guided me enthusiastically from check-in until departure, always cheerful and proactive in supporting, so I felt very comfortable.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. We are very happy to hear that you feel comfortable thanks to the enthusiastic, cheerful and proactive support of Kim Dental Clinic staff from the time of … More
I came for a regular dental check-up and was very satisfied because the doctor examined me carefully, explained my oral condition clearly, and gave appropriate treatment without forcing me to use the service.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. We are very happy to hear that you are satisfied with your regular dental check-up at Kim Dental Clinic. The doctor examined you carefully. Kim Dental Clinic … More
The doctor explained each step of the treatment in detail so I understood the problem clearly and felt more secure when doing the procedure.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. We are pleased to hear that you feel secure thanks to the doctor at Kim Dental Clinic who explained each step of the treatment in detail, helping you understand … More
The consultant was very nice, helping me choose the right service without feeling pressured or overly advertised.
Reply from the clinic
Thank you for taking the time to share your experience. Kim Dental is pleased to know that our consulting team has helped you choose the right service. Your satisfaction and comfort are always Kim Dental's top … More
The doctor is dedicated, examines each tooth carefully and explains with pictures, helping me understand my oral health condition.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and sharing your experience. We are very pleased that the doctor is dedicated, carefully examined and explained with pictures to help you understand your oral health condition. We hope to continue serving you in the next visits!
The doctor was okay, but the receptionist was really terrible. The supplementary medical record for insurance purposes didn't even include the patient's name, and when the patient asked for more information, she stubbornly refused.
Reply from the clinic
Thank you for your honest feedback! Kim Dental Clinic regrets the unsatisfactory experience related to the reception department. Kim Dental Clinic will review and improve the working process, … More
The clinic is clean and always thoroughly disinfected, creating a sense of safety for customers.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for sharing your experience! We are happy that you feel secure with the clean and thoroughly disinfected clinic space. Kim Dental Clinic would like to thank you for trusting and accompanying Kim Dental Clinic.
While getting my braces here, I received regular check-ups and the staff always checked on my condition, making me feel like I wasn't being neglected after signing the contract.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience! We are very happy that you are satisfied with the regular check-ups and the dedicated care from the staff during the braces process, helping you feel … More
I was called back after the treatment for a check up and follow up, which I have not seen in many clinics before, which I was very pleased with.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience! We are very happy that you are satisfied with Kim Dental Clinic calling back after treatment to check and ask questions, giving you a feeling of being cared for … More
Quiet space, no noise, I feel more comfortable during treatment.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience! We are very happy that you feel comfortable with the quiet, quiet space, making the treatment process at Kim Dental Clinic more pleasant. … More
The clinic's implant placement service uses X-Guide positioning technology, and I feel very reassured because the doctor is highly professional and skilled.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience! We are very happy that you are satisfied with the implant service at Kim Dental Clinic, using X-Guide positioning technology and performed by highly skilled … More
I really appreciate how the clinic schedules appointments and sends reminders; arriving on time makes me feel respected for my time.
Reply from the clinic
Kim Dental Clinic thanks you for your feedback. We are delighted to know that our appointment scheduling and reminder system … More
After getting my orthodontic treatment, I feel my face looks more harmonious and I'm very satisfied.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and sharing. We are very happy to know that after the orthodontic process, your face becomes more harmonious and brings satisfaction. … More
The doctor examined carefully, took x-rays and analyzed in detail so I was very reassured.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and sharing. We are very happy to know that the doctor examined carefully, took X-rays and analyzed in detail, helping you feel secure about your oral health. … More
I used to be afraid of pain when having a tooth extracted, but when I came here, the doctor did it very gently, and the staff gave me good care instructions, so I recovered very quickly.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and sharing. We are pleased to know that the tooth extraction process at the clinic was smooth, and at the same time, we provide post-operative care instructions to help you … More
The nursing staff are lovely, always smiling and greeting guests, making you feel respected.
Reply from the clinic
Kim Dental Clinic thanks you for sharing this lovely feedback. We are delighted that our nursing team provided you with a friendly and valued … More
The dental clinic works on time, you can come in for an appointment without having to wait long.
Reply from the clinic
Thank you for trusting Kim Dental Clinic! We are happy that you are satisfied with our punctuality, and that you can come in for your appointment without having to wait long. Kim Dental Clinic always strives to bring a convenient, fast, and comfortable dental care experience to all of our customers!
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