Patients
Reviews of Nha Khoa Kim.
Ho Chi Minh City, Vietnam. 236 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.3 out of 10
Overall score
Nha Khoa Kim is a legitimate and large dental chain ranked first by the Ho Chi Minh City Department of Health in 2025-2026, holding ISO 9001:2015 and GCR accreditations and deploying genuine advanced equipment including X-Guide robotic navigation and CAD-CAM. However, the on-platform review pool shows strong manipulation signals with 50 unverified reviews averaging 4.96 using uniform marketing language and no visit dates, and a verified 1-star complaint from an Australian tourist describes aggressive upselling of unnecessary extraction with refund refused. The Nha Be branch location is outside tourist areas with no confirmed English-speaking staff or tourist logistics.
Authenticity
4/10Baseline 6: real chain, ISO/GCR certs, Dept of Health ranking. -2 manipulation: 50 reviews 0 verified, avg 4.96, uniform marketing-copy language, no visit dates. Final 4.
Treatment quality
5/10Baseline 7: X-Guide robot, CBCT, CAD-CAM, in-house lab, #1 HCMC DoH ranking. -1 review manipulation. -1 verified upsell/unnecessary extraction complaint from tourist. Final 5.
Cleanliness
7/10Baseline 7: ISO 9001:2015, GCR accreditation USA, 8-step sterilization process cited, DoH ranked. No JCI cert number found. Final 7.
Team
6/10Baseline 7: chain has named founder Dr Nguyen Huu Nam, Harvard Business School partner (management, not clinical). Branch-level dentist names unverified. -1 no verifiable individual credentials. Final 6.
Price value
6/10Baseline 7: chain pricing typical mid-range Vietnam, in-house lab reduces cost, written warranty included. -1 upsell complaint from tourist. Final 6.
Tourist suitability
4/10Baseline 5: English website exists, major chain. No confirmed English staff, no airport transfer, Nha Be branch not in tourist area. Upsell flag relevant for tourists. Final 4.
What comes up well
- Ranked #1 dental chain by HCMC Department of Health 2025-2026
- ISO 9001:2015 certified and GCR (USA) accredited
- X-Guide robotic implant navigation and CBCT imaging in use
- In-house dental lab with CAD-CAM fabrication
- Temasek/ABC Impact Fund strategic investment (verifiable)
Points to weigh
- 50 unverified reviews avg 4.96 with uniform marketing-copy language and no visit dates - manipulation signal
- Verified Australian tourist complaint: unnecessary extraction recommended, refund refused after declining
- Harvard claim is Harvard Business School management partnership, not clinical academic accreditation
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 236 reviews
I had a treatment for sensitive teeth, and the dentist guided me on the appropriate options. Now, eating cold foods feels more comfortable at home.
Reply from the clinic
Response from the owner Edited 2 months agoKim Dental Clinic is grateful for your time in providing feedback on your dental experience! Your satisfaction is the daily motivation for the doctors and staff at Kim Dental Clinic to continuously improve.
The doctor was very honest in his advice, pointing out any unnecessary procedures, which I appreciated and built trust with.
Reply from the clinic
Response from the owner Edited 2 months agoKim Dental Clinic sincerely thanks you for your trust and for sharing your experience. Honest and clear consultations, and treatment recommendations only when truly necessary, are always the principles that Kim Dental Clinic strives for to ensure your rights and provide peace of mind. Your trust is the driving force for Kim Dental Clinic to continue maintaining the quality of its services. We look forward to continuing to accompany you in the future.
My gums are a bit sensitive, but the doctor was very gentle and gave me aftercare instructions, so there wasn't much swelling.
Reply from the clinic
Thank you so much for your 5-star rating! Kim Dental Clinic is grateful that you were satisfied with your visit. We hope to continue serving you and your family in the future.
My friend, an actress, got her veneers done here and looked radiant in photos – so I decided to go too because I thought it looked good and the place was reputable.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for trusting and choosing our services and sharing your experience. It is an honor for Kim Dental Clinic that you decided to visit us after seeing the aesthetic results from a friend. Our team of doctors always focuses on designing harmonious, natural smiles that suit each individual's face to achieve optimal aesthetic results. We are delighted to accompany you on your journey to caring for and perfecting your smile. Kim Dental Clinic looks forward to welcoming you again for your next visit.
I went with a friend, and we both received thorough guidance. Although we had different situations, the advice we received was all sound.
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
I appreciate the transparency; they always inform you of the costs before starting any work, and only proceed after you agree, so I feel reassured.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for recognizing and appreciating our transparency in the treatment process. Clear cost consultations, detailed explanations of procedures, and only proceeding with treatment after obtaining your consent are principles we always adhere to. This ensures your rights and provides complete peace of mind throughout your visit. Your trust is the driving force behind Kim Dental Clinic's continued efforts to maintain and improve the quality of our services every day.
Here, the doctor uses a personalized 3D positioning guide for the implant procedure and explains each step, which makes me feel very reassured.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for trusting and choosing our implant services and for sharing your experience. The application of personalized 3D positioning guides increases accuracy and safety during treatment. In addition, our doctors always focus on clearly explaining each step so that you understand and feel at ease before, during, and after the procedure. Your trust is an honor for Kim Dental Clinic. We look forward to continuing to accompany and care for your smile for the long term.
Upon entering, a young, inexperienced dentist glanced at my teeth and declared, "This tooth is broken, it needs to be extracted and replaced with an implant!" Then he showed me a price list on the shelf for reference, with sky-high prices! Meanwhile, at another dental clinic, the dentist advised me to keep the tooth roots and get porcelain crowns for both teeth, costing 9 million VND. Be…
Read the rest of this review
Be cautious with this clinic and don't trust online reviews. These are my family's reviews!
The consultation was very thorough, the dentist was enthusiastic, and the assistant was cheerful. It's definitely worth a visit.
When I took my mother to the doctor, the doctor spoke gently and respectfully to the elderly, and my mother kept praising him for being so pleasant.
Reply from the clinic
Kim Dental Clinic is grateful for your time in providing feedback on your dental experience! Your satisfaction is the daily motivation for the doctors and staff at Kim Dental Clinic to continuously improve.
I was very afraid of going to the dentist, but the service here was great. The doctor and staff were all friendly and lovely. I had two wisdom teeth extracted and only had pain for one day, and it was mild. So thankfully! 👍👍👍👍👍 …
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your trust and for taking the time to share your experience at our clinic. Your satisfaction and peace of mind are the driving force behind Kim Dental Clinic's team of doctors and staff continuously improving the quality of our services, especially in treatments that cause you anxiety, such as wisdom tooth extraction. We are delighted that you had a smooth and successful recovery.
When getting porcelain veneers, I got to try on many different styles to choose the one that best suited my mouth.
Reply from the clinic
Thank you so much for your 5-star rating for the clinic! Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve.
Each routine check-up includes a general examination, which reminds me of any issues that need attention.
The private rooms for patients undergoing long-term treatment are very convenient, with drinking water and entertainment screens.
The service was good, the advice was helpful, and the staff were friendly.
The service was excellent. I had a check-up here and was satisfied with the experience.
This was my child's first time having a tooth extracted. The staff and dentist were friendly and gentle with my child, which put my mind at ease.
Reply from the clinic
Kim Dental Clinic thanks you for trusting and choosing our services for your child. Kim Dental Clinic is delighted to know that the warm, gentle, and dedicated service of our doctors and staff has put your mind at ease during your child's first visit for tooth extraction. Kim Dental Clinic will always strive to provide the most comfortable and safe experience for your children and family. We look forward to continuing our partnership with you in the future.
The service was attentive and gentle, and the doctor was dedicated. The wisdom tooth extraction was completely painless.
Fast service. I had a cleaning and filling done. It was okay. Good. I asked the dentist to do a general checkup to see if any teeth were damaged and to fill them as well. The dentist examined them and said I only needed a cleaning.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. The team of doctors at Kim Dental Clinic always conducts thorough examinations and provides accurate advice on your dental condition, only prescribing treatment when absolutely necessary to ensure effectiveness and protect your interests. We look forward to continuing to accompany and care for your oral health in the future.
Despite numerous follow-up visits, I was always invited to see the instrument processing room firsthand – which further reassured me about my long orthodontic journey.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your trust and support throughout your orthodontic journey. Kim Dental Clinic is pleased that our transparent instrument handling process has given you greater peace of mind at each follow-up appointment. We look forward to continuing to care for and support you until you achieve the best possible results!
Even months after getting a dental filling, I'm still in pain and can't eat properly. It's really bad.
I'm pleased because all procedures are clear, and clients are informed of the costs and treatment time in advance, so there are no unexpected expenses.
Reply from the clinic
Response from the owner Edited 4 months agoKim Dental Clinic is grateful for your feedback. At Kim Dental Clinic, all procedures are carried out clearly and transparently, with advance notification of costs and treatment time, ensuring your peace of mind and eliminating worries about unexpected expenses throughout your dental care. We look forward to continuing to accompany and care for your smile in your future visits!
I went to the dentist, had an X-ray, but I don't understand why I have sores and swollen gums. Is the problem with the dental clinic's hygiene and equipment being of poor quality?
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your experience. Kim Dental Clinic regrets that you experienced swollen and ulcerated gums. Kim Dental Clinic strictly adheres to hygiene and equipment sterilization procedures to ensure safety. To accurately determine the cause and receive timely treatment, please contact 19006899 or visit the clinic directly. Our doctors will provide specific advice and support. Thank you for your interest and trust in Kim Dental Clinic's services.
The service was excellent; even though my baby wasn't cooperating, the doctor was still very gentle and cheerful 👍 …
Reply from the clinic
Kim Dental Clinic is grateful for your feedback. Caring for young children is always done gently, patiently, and cheerfully by our dentists, even when the child is uncooperative, to create a comfortable feeling and help the child get used to dental check-ups. We are delighted that you are satisfied with our service. Kim Dental Clinic looks forward to continuing to accompany and care for the oral health of your child and family in future visits.
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