Patients
Reviews of Nha Khoa Kim.
Ho Chi Minh City, Vietnam. 236 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.3 out of 10
Overall score
Nha Khoa Kim is a legitimate and large dental chain ranked first by the Ho Chi Minh City Department of Health in 2025-2026, holding ISO 9001:2015 and GCR accreditations and deploying genuine advanced equipment including X-Guide robotic navigation and CAD-CAM. However, the on-platform review pool shows strong manipulation signals with 50 unverified reviews averaging 4.96 using uniform marketing language and no visit dates, and a verified 1-star complaint from an Australian tourist describes aggressive upselling of unnecessary extraction with refund refused. The Nha Be branch location is outside tourist areas with no confirmed English-speaking staff or tourist logistics.
Authenticity
4/10Baseline 6: real chain, ISO/GCR certs, Dept of Health ranking. -2 manipulation: 50 reviews 0 verified, avg 4.96, uniform marketing-copy language, no visit dates. Final 4.
Treatment quality
5/10Baseline 7: X-Guide robot, CBCT, CAD-CAM, in-house lab, #1 HCMC DoH ranking. -1 review manipulation. -1 verified upsell/unnecessary extraction complaint from tourist. Final 5.
Cleanliness
7/10Baseline 7: ISO 9001:2015, GCR accreditation USA, 8-step sterilization process cited, DoH ranked. No JCI cert number found. Final 7.
Team
6/10Baseline 7: chain has named founder Dr Nguyen Huu Nam, Harvard Business School partner (management, not clinical). Branch-level dentist names unverified. -1 no verifiable individual credentials. Final 6.
Price value
6/10Baseline 7: chain pricing typical mid-range Vietnam, in-house lab reduces cost, written warranty included. -1 upsell complaint from tourist. Final 6.
Tourist suitability
4/10Baseline 5: English website exists, major chain. No confirmed English staff, no airport transfer, Nha Be branch not in tourist area. Upsell flag relevant for tourists. Final 4.
What comes up well
- Ranked #1 dental chain by HCMC Department of Health 2025-2026
- ISO 9001:2015 certified and GCR (USA) accredited
- X-Guide robotic implant navigation and CBCT imaging in use
- In-house dental lab with CAD-CAM fabrication
- Temasek/ABC Impact Fund strategic investment (verifiable)
Points to weigh
- 50 unverified reviews avg 4.96 with uniform marketing-copy language and no visit dates - manipulation signal
- Verified Australian tourist complaint: unnecessary extraction recommended, refund refused after declining
- Harvard claim is Harvard Business School management partnership, not clinical academic accreditation
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 236 reviews
I only came for a consultation, but the staff still greeted me warmly and showed no signs of annoyance.
Reply from the clinic
Thank you for trusting Kim Dental! We are pleased that you are satisfied with the warm and friendly reception of our staff, even when you just come for a consultation. Kim Dental always accompanies you to bring you a dedicated, comfortable and professional dental care experience!
I got my cavity filled here, it looks very natural and I don't feel uncomfortable eating or drinking.
Reply from the clinic
Thank you for trusting Kim Dental! We are happy that you are satisfied with your cavity filling, your teeth look natural and you can eat and drink comfortably without feeling uncomfortable. Kim Dental always accompanies you to bring you a safe, effective and long-lasting dental care experience!
I had my wisdom teeth extracted here. The procedure was quick, there was little swelling, and it wasn't as painful as I thought.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your positive experience with wisdom tooth extraction at Kim Dental Clinic. Your satisfaction with a quick procedure, minimal swelling, and minimal pain is … More
This was my first time going to the dentist and it felt so relaxing, not at all like before.
Reply from the clinic
Thank you for choosing Kim Dental for your first experience. We are very happy to know that you feel at ease and no longer haunted when coming to the dentist - that is what Kim Dental always aims for. … More
There are many service packages to choose from, suitable for each person's needs, very convenient.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and sharing your experience. We are pleased that you are satisfied with our diverse service packages, which are suitable for your individual needs and bring convenience. … More
The doctor examined carefully, did not miss any details, helping me feel more secure during treatment.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and sharing your dental treatment experience at the clinic. We are pleased that you are satisfied with the doctor's thorough and meticulous … More
I have been wearing braces for 6 months and see my teeth moving evenly. I am satisfied with the progress.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and for sharing your experience after 6 months of orthodontic treatment. … More
The doctor was very helpful, not only providing treatment but also giving instructions on how to maintain good oral hygiene in the long term.
Reply from the clinic
Thank you for sharing your experience! Kim Dental is very happy that the doctor's dedication and oral care instructions help you maintain long-term dental health. Wishing you always have a bright and confident smile!
The teeth whitening service shows immediate results; teeth are evenly bright and there is no sensitivity.
Reply from the clinic
Thank you for your trust and sharing your positive experience! Kim Dental is very happy that our teeth whitening service is effective and comfortable for you. We wish you always be confident with your bright smile!
I was advised to choose a service package that suited my budget while still being effective.
Reply from the clinic
Thank you for your trust and sharing your experience! Kim Dental is very happy that our consulting team has helped you choose the right service package and bring the expected results. We wish you always satisfied with your healthy and beautiful smile!
The doctor advised me on many different options to choose from, without forcing me.
Reply from the clinic
Thank you for sharing your experience! Kim Dental is pleased that our team of doctors offers many consulting options, helping you easily choose the right solution while still feeling comfortable. Wishing you always have healthy, beautiful teeth and a confident smile!
The space is airy and comfortable, with drinks provided for guests, giving a feeling of being well cared for.
Reply from the clinic
Thank you for sharing your experience! Kim Dental Clinic is delighted that our spacious environment and small gestures like providing complimentary refreshments have made you feel comfortable and cared for. We wish you a healthy, beautiful, and confident smile!
I found the doctor to be very dedicated to his work, prioritizing the patient's best interests rather than forcing them to pay for services.
Reply from the clinic
Thank you for sharing your feelings! Kim Dental is very happy that the doctor's dedication and honest advice bring you peace of mind and satisfaction. Wishing you always have healthy, beautiful teeth and a confident smile!
The finished cosmetic porcelain teeth look natural, I can eat and drink comfortably, everyone compliments them.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and sharing your positive experience after cosmetic porcelain teeth. We are happy to know that you are satisfied with the natural results and feel comfortable in your daily activities. Kim Dental … More
I had my teeth whitened, the doctor did it carefully, after finishing my teeth were clearly whiter.
Reply from the clinic
Kim Dental Clinic thanks you for trusting us with our teeth whitening service. We are very happy that you are satisfied with the doctor's carefulness and the clear results of your white teeth. Kim Dental Clinic hopes to continue to accompany you in maintaining a healthy, beautiful and radiant smile!
After completing the treatment, I feel much more confident with my new smile.
Reply from the clinic
Kim Dental Clinic thanks you for sharing this joy. We are very happy that your new smile brings you confidence. Kim Dental Clinic always wants to accompany you in maintaining and caring for a healthy and beautiful smile every day!
The clinic is spacious, has comfortable waiting chairs, and is not cramped.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. We are delighted that the spacious area and comfortable seating helped you feel at ease while waiting for your appointment. Your satisfaction is our motivation to continue maintaining a comfortable and friendly service environment!
I texted for advice to come in for a check-up, but when I arrived they didn't let me check and said there was no service, wasting the customer's time.
I feel the professionalism from the receptionist to the treating doctor.
Reply from the clinic
Thank you so much for your 5-star rating for the clinic! Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve.
I had full-mouth porcelain veneers done, and the result is evenly white, natural-looking, and a radiant smile.
Reply from the clinic
Kim Dental Clinic thanks you for trusting us to perform full-mouth porcelain teeth. We are very happy that you are satisfied with the results of even, natural whiteness and a bright smile. Kim Dental Clinic always wishes to accompany you in maintaining a healthy, beautiful and confident smile every day!
I had periodontitis, treated here a few times and it was completely cured, very satisfied.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and sharing your experience. We are happy that you are satisfied with the results of your periodontitis treatment and your improved oral health. Kim Dental Clinic always wants to accompany you in maintaining a healthy and radiant smile!
The service was attentive, and the doctor explained things using pictures, making it much easier to understand.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. We are happy that you are satisfied with the attentiveness of our staff and the visual explanations that make the treatment process easier to understand. Kim Dental Clinic always wants to bring a clear, convenient and reassuring experience to all customers!
I got my dental bridge done here. I can eat and drink comfortably without feeling uncomfortable.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and for sharing your experience. We are delighted that you are satisfied with the results of your dental bridge, enjoying comfortable eating and feeling no discomfort. Kim Dental Clinic always … More
I have clear braces, no one recognizes me at work, very confident.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. We are happy that you are satisfied with the clear braces, which are both effective and help you feel confident in your daily work. Kim Dental Clinic always wants to accompany you to bring you a beautiful, natural and comfortable smile!
Want the same for your own teeth? Send a photo and we will come back with a written quote from Nha Khoa Kim.
Ask on WhatsApp