Patients
Reviews of Nha Khoa Kim.
Ho Chi Minh City, Vietnam. 236 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.3 out of 10
Overall score
Nha Khoa Kim is a legitimate and large dental chain ranked first by the Ho Chi Minh City Department of Health in 2025-2026, holding ISO 9001:2015 and GCR accreditations and deploying genuine advanced equipment including X-Guide robotic navigation and CAD-CAM. However, the on-platform review pool shows strong manipulation signals with 50 unverified reviews averaging 4.96 using uniform marketing language and no visit dates, and a verified 1-star complaint from an Australian tourist describes aggressive upselling of unnecessary extraction with refund refused. The Nha Be branch location is outside tourist areas with no confirmed English-speaking staff or tourist logistics.
Authenticity
4/10Baseline 6: real chain, ISO/GCR certs, Dept of Health ranking. -2 manipulation: 50 reviews 0 verified, avg 4.96, uniform marketing-copy language, no visit dates. Final 4.
Treatment quality
5/10Baseline 7: X-Guide robot, CBCT, CAD-CAM, in-house lab, #1 HCMC DoH ranking. -1 review manipulation. -1 verified upsell/unnecessary extraction complaint from tourist. Final 5.
Cleanliness
7/10Baseline 7: ISO 9001:2015, GCR accreditation USA, 8-step sterilization process cited, DoH ranked. No JCI cert number found. Final 7.
Team
6/10Baseline 7: chain has named founder Dr Nguyen Huu Nam, Harvard Business School partner (management, not clinical). Branch-level dentist names unverified. -1 no verifiable individual credentials. Final 6.
Price value
6/10Baseline 7: chain pricing typical mid-range Vietnam, in-house lab reduces cost, written warranty included. -1 upsell complaint from tourist. Final 6.
Tourist suitability
4/10Baseline 5: English website exists, major chain. No confirmed English staff, no airport transfer, Nha Be branch not in tourist area. Upsell flag relevant for tourists. Final 4.
What comes up well
- Ranked #1 dental chain by HCMC Department of Health 2025-2026
- ISO 9001:2015 certified and GCR (USA) accredited
- X-Guide robotic implant navigation and CBCT imaging in use
- In-house dental lab with CAD-CAM fabrication
- Temasek/ABC Impact Fund strategic investment (verifiable)
Points to weigh
- 50 unverified reviews avg 4.96 with uniform marketing-copy language and no visit dates - manipulation signal
- Verified Australian tourist complaint: unnecessary extraction recommended, refund refused after declining
- Harvard claim is Harvard Business School management partnership, not clinical academic accreditation
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 236 reviews
I used to be hesitant about getting dental work done, fearing "something might go wrong later." After seeing the sterile procedure at NTT, my opinion completely changed.
Reply from the clinic
Thank you for sharing your honest feedback and positive review! Kim Dental understands the concerns of our customers when undergoing dental treatment, and therefore we are always transparent in our 8-step closed-loop … More
I got my teeth done at NTT, saw with my own eyes the sterile area with full sterilizer, solution, clear test board - so I feel secure for life.
Reply from the clinic
Thank you for your trust and for sharing your feedback! At Kim Dental, we are always transparent in every process and put the customer … More
Older people like my father are often hesitant to go to the dentist. But at NTT, the doctors were patient and gentle with their consultations, and my father was very satisfied.
Reply from the clinic
Thank you for your trust and for sharing your experience at Kim Dental Clinic! Kim Dental Clinic is delighted that our doctor provided patient and gentle … More
The NTT branch has a spacious environment, private examination rooms, and visibly modern equipment. In particular, the dental scanner allows for quick and comfortable impression taking, unlike before.
Reply from the clinic
Thank you for your trust and for sharing your experience at Kim Dental Clinic. A spacious environment, private examination rooms, and a modern equipment system, especially the dental scanner that allows for quick impression taking, create … More
Reading about Dr. Nguyen Huu Nam's journey from his orphaned childhood to building Kim Dental Clinic, I truly admire him. Getting dental treatment here feels more valuable.
Reply from the clinic
Thank you for sharing your feelings and experiences at Kim Dental Clinic! The inspiring journey of Dr. Nguyen Huu Nam is the driving force behind Kim … More
No need to listen to advertisements, just being shown the 8-step sterile room is enough to know this place does it properly – thank you NTT for being so transparent.
Reply from the clinic
Thank you for trusting and sharing your feelings at Kim Dental Clinic! The clear and transparent 8-step sterilization process is proof of Kim Dental Clinic's dedication and responsibility, helping customers feel completely secure … More
The NTT branch is equipped with very powerful equipment – from scanners and Cone Beam CT scanners to a complete ERP system for overall operation.
Reply from the clinic
Thank you for your trust and for sharing your feedback! Kim Dental Clinic always prioritizes investing in modern equipment and a … More
NTT also offers ultrasonic tooth extraction services, where the doctor performs the procedure gently, and then calls to follow up on your condition for a few days afterward – such thoughtful care!
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
Children are also very comfortable going to the dentist here. The waiting room has a drawing area, small dental chairs and the dentist is extremely patient with my child.
Since discovering NTT, I've completely changed the way I choose dental clinics – not choosing the cheapest or most familiar one, but choosing one that's transparent and adheres to proper standards.
I was reminded of my follow-up appointment by phone, very convenient.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. We are pleased that the phone appointment reminder service brings you convenience and peace of mind. … More
I had my periodontal disease treated here; the doctor provided thorough advice, and the treatment results were good.
I had braces done here, the doctor consulted carefully, the treatment results were good, I am very satisfied.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your 5-star rating and your satisfaction with our clear and convenient examination process. Your trust is the driving force behind Kim Dental Clinic's continuous improvement of our services every day.
The service of extracting baby teeth for children at Kim Dental Clinic is very gentle, and the doctors and staff are friendly.
Reply from the clinic
Kim Dental Clinic is grateful for your 5-star rating and trust in using Kim Dental Clinic's services. Your satisfaction and positive feedback are a great source of motivation for Kim Dental Clinic to continue improving the quality of service and providing the best experiences.
I had my gums lightened here, and the results were very natural. The doctor provided thorough consultation.
Reply from the clinic
Kim Dental Clinic would like to thank you for your trust and sharing! The gum whitening service with a team of dedicated doctors and thorough consultation always helps bring the most natural and safe results. We are very happy that you are satisfied with the results at Kim Dental Clinic!
Wisdom tooth extraction service at Kim Dental Clinic is very good, the doctor works quickly, I don't feel worried.
Reply from the clinic
Kim Dental Clinic would like to thank you for your trust and sharing! The team of doctors at the clinic always work quickly and gently to reduce anxiety and bring you a safe and comfortable wisdom tooth extraction experience. We are very happy that you are satisfied with the service at Kim Dental Clinic!
My experience with braces here was great; the doctors were professional, and the treatment progressed quickly.
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services. … More
I had my wisdom tooth extracted at Kim Dental Clinic. The extraction process was quick and painless, and the doctor provided very thorough instructions on post-operative care.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for trusting and choosing our wisdom tooth extraction service. We are delighted that the treatment process was quick and smooth, and that our team of doctors provided attentive post-operative care, ensuring your best possible recovery.
I had my periodontal disease treated here, and the results were good. The doctor provided thorough advice.
I had my teeth whitened at Kim Dental Clinic. The results were very impressive; my teeth are bright white, I don't experience any sensitivity, the service was professional, and the staff were friendly.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and for choosing our teeth whitening service. We are delighted that you are satisfied with the results – bright white teeth, no sensitivity, professional service, and friendly staff.
The reception staff were enthusiastic and helped me book appointments quickly. I am very satisfied with the customer service here.
I had my braces treatment at Kim Dental Clinic. The process went smoothly, the doctor monitored my progress regularly, and I'm very satisfied with the results.
Reply from the clinic
Your satisfaction is the daily motivation for the team of doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
Effective teeth whitening service, bright and shiny teeth, friendly staff, reasonable prices.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and for sharing your wonderful experience! Our teeth whitening service is always performed using standard procedures, ensuring effective and safe whitening results for your teeth and gums. Our … More
The orthodontic service here is excellent. The doctors are dedicated, monitor my progress regularly, and help me achieve the straight and beautiful teeth I've always wanted.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and for choosing our orthodontic services. We are delighted to know that you are satisfied with our doctors' dedication and the results achieved. Your trust and support are the driving force behind Kim Dental Clinic's continuous efforts to improve the quality of our services.
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