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Patients

Reviews of Nha Khoa Kim.

Ho Chi Minh City, Vietnam. 236 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.

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SmileJet AI analysis

What these reviews add up to.

5.3 out of 10

Overall score

50 reviews read

5 public sources checked

Confidence in the reading: Medium

Last written 31 May 2026

Nha Khoa Kim is a legitimate and large dental chain ranked first by the Ho Chi Minh City Department of Health in 2025-2026, holding ISO 9001:2015 and GCR accreditations and deploying genuine advanced equipment including X-Guide robotic navigation and CAD-CAM. However, the on-platform review pool shows strong manipulation signals with 50 unverified reviews averaging 4.96 using uniform marketing language and no visit dates, and a verified 1-star complaint from an Australian tourist describes aggressive upselling of unnecessary extraction with refund refused. The Nha Be branch location is outside tourist areas with no confirmed English-speaking staff or tourist logistics.

Authenticity

4/10

Baseline 6: real chain, ISO/GCR certs, Dept of Health ranking. -2 manipulation: 50 reviews 0 verified, avg 4.96, uniform marketing-copy language, no visit dates. Final 4.

Treatment quality

5/10

Baseline 7: X-Guide robot, CBCT, CAD-CAM, in-house lab, #1 HCMC DoH ranking. -1 review manipulation. -1 verified upsell/unnecessary extraction complaint from tourist. Final 5.

Cleanliness

7/10

Baseline 7: ISO 9001:2015, GCR accreditation USA, 8-step sterilization process cited, DoH ranked. No JCI cert number found. Final 7.

Team

6/10

Baseline 7: chain has named founder Dr Nguyen Huu Nam, Harvard Business School partner (management, not clinical). Branch-level dentist names unverified. -1 no verifiable individual credentials. Final 6.

Price value

6/10

Baseline 7: chain pricing typical mid-range Vietnam, in-house lab reduces cost, written warranty included. -1 upsell complaint from tourist. Final 6.

Tourist suitability

4/10

Baseline 5: English website exists, major chain. No confirmed English staff, no airport transfer, Nha Be branch not in tourist area. Upsell flag relevant for tourists. Final 4.

What comes up well

  • Ranked #1 dental chain by HCMC Department of Health 2025-2026
  • ISO 9001:2015 certified and GCR (USA) accredited
  • X-Guide robotic implant navigation and CBCT imaging in use
  • In-house dental lab with CAD-CAM fabrication
  • Temasek/ABC Impact Fund strategic investment (verifiable)

Points to weigh

  • 50 unverified reviews avg 4.96 with uniform marketing-copy language and no visit dates - manipulation signal
  • Verified Australian tourist complaint: unnecessary extraction recommended, refund refused after declining
  • Harvard claim is Harvard Business School management partnership, not clinical academic accreditation

This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.

The evidence

What patients actually wrote.

4.9

out of 5, from 236 reviews

5 227
4 0
3 1
2 0
1 8
Đỗ Hoàng Phước submitted to SmileJet 5.0 out of 5
I thought it would just be a simple general check-up, but I didn't expect them to maintain such strict sterilization standards here. Even changing orthodontic elastics has to be done under sterile conditions.
Reply from the clinic

Kim Dental Clinic is grateful for your trust and appreciation of our rigorous sterilization procedures. Kim Dental Clinic always ensures strict sterilization at every stage for each patient to maximize health and safety throughout the treatment process.

Quỳnh Anh Dương submitted to SmileJet 5.0 out of 5
My friend never believed that he worked in Bien Hoa and was taken care of like in an international hospital. When he brought it to NTT to see it with his own eyes, he had to admit it.
Reply from the clinic

Thank you for your trust and for sharing your feedback! At Kim Dental, we are always transparent in every process and put the customer … More

Nguyễn Tấn Phát submitted to SmileJet 5.0 out of 5
Having our own in-house lab meant I didn't have to wait long for my porcelain veneers. My teeth look great, I can chew well, and most importantly, I know the origin of the materials.
Reply from the clinic

Kim Dental Clinic is grateful for your trust and appreciation of the quality of our dental crowns. … More

Cop Si submitted to SmileJet 5.0 out of 5
I got my whole family's teeth done here. Children, the elderly, everyone has their own suitable solution. The staff always ask carefully about medical history and give clear advice.
Reply from the clinic

Kim Dental Clinic sincerely thanks you for trusting and choosing our services for your whole family! Kim Dental Clinic understands that each member – from children to the elderly – … More

Trung Hiếu Do submitted to SmileJet 5.0 out of 5
I used to think that having a "caring doctor" was enough, but now I realize that choosing a place with proper sterilization procedures and laboratory control is what truly protects your health.
Reply from the clinic

Thank you for sharing your experience! Kim Dental believes that in addition to skilled doctors, ensuring absolute … More

dao dao submitted to SmileJet 5.0 out of 5
Once, when I asked about the steam test instructions, the staff not only answered but also brought out various 3M certification documents to explain. I was very surprised by their transparency.
Đương Trần Quốc submitted to SmileJet 5.0 out of 5
After the treatment, I received thorough instructions and even had staff call to monitor my chewing sensation – NTT is not only professionally competent but also thoughtful.
Reply from the clinic

Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.

Duy Trần submitted to SmileJet 5.0 out of 5
The steam room at NTT is divided into 4 areas: unclean – clean – sterilization – storage. The tools are processed in 8 systematic steps, not carelessly like the places I have seen before.
Linh Bảo submitted to SmileJet 5.0 out of 5
There were days when the wait was a bit long because it was crowded, but looking closely, it was true - each examination room was sterilized separately, not rushed or careless.
Huy Nguyễn submitted to SmileJet 5.0 out of 5
The feeling of reassurance when getting dental work done here is genuine. Not only because the dentists are excellent, but because everything is transparent – ​​from the sterilization process to the tooth fabrication.
Thành Vũ submitted to SmileJet 5.0 out of 5
Get your teeth done here, no longer have to put your trust in the "dentist's conscience" - because every process is clearly shown
Sinh submitted to SmileJet 5.0 out of 5
Not every dentist gives you the right to look – here, they actively invite you to look. The difference lies in that little thing.
Reply from the clinic

Kim Dental Clinic thanks you for noticing the difference! Kim Dental Clinic always proactively invites you to check directly to ensure transparency and create absolute trust - from the smallest things.

Huỳnh Vũ Lâm submitted to SmileJet 5.0 out of 5
The support staff were enthusiastic, dedicated, and attentive to customers. They provided very thorough advice and made me very satisfied 🥰 …
Reply from the clinic

Your satisfaction is the daily motivation of the team of Doctors and staff of Kim Dental Clinic to become better and better. Thank you very much for trusting and using the services at Kim Dental Clinic.

Hoang Quan Nguyen submitted to SmileJet 5.0 out of 5
It was incredibly surprising to learn that Kim NTT Dental Clinic has investment from the Singaporean government fund and a partnership with Harvard. I never thought Vietnamese dentistry would receive such international recognition.
Reply from the clinic

Kim Dental Clinic sincerely thanks you for your trust and recognition. The investment from the Singapore government fund and the partnership with Harvard affirm our international reputation and commitment to providing top-quality dental services to our valued customers.

Quân Trần submitted to SmileJet 5.0 out of 5
I had braces here, and in just 6 months I saw a noticeable change in my teeth. Especially, it wasn't as painful as I expected.
Reply from the clinic

Kim Dental Clinic would like to thank you for your trust and sharing. With modern braces technology and a team of experienced doctors, Kim Dental Clinic is committed to bringing you the fastest and most comfortable results.

TOP COVER submitted to SmileJet 5.0 out of 5
Kim Dental Clinic has been recognized by the Department of Health with the Smart Healthcare Award 2024. It's not just a title; I can clearly see that their technology and operational methods are truly exceptional.
Reply from the clinic

Kim Dental Clinic sincerely thanks you for your recognition. The 2024 Smart Healthcare Award is a testament to our systematic investment in modern technology and efficient operational processes, providing a unique experience for our valued customers.

Khang Dương submitted to SmileJet 5.0 out of 5
Each follow-up visit is a testament to professionalism. Not only are the doctors excellent, but the entire process is well-organized and efficient.
Reply from the clinic

Kim Dental Clinic sincerely thanks our valued customers for their continued trust and support. Your recognition is the motivation for the doctors and staff at Kim Dental Clinic to continue maintaining professional and consistent procedures, providing the best experience in every visit.

Dang Cuor submitted to SmileJet 5.0 out of 5
Perhaps what makes NTT stand out most is its transparency – they don't need you to believe them, they let you see it with your own eyes. That's enough to trust them.
Nhân Nguyễn submitted to SmileJet 5.0 out of 5
Dr. Nguyen Huu Nam is the founder of the Kim Dental chain. Reading about his journey of overcoming difficulties since childhood to build the system is truly inspiring.
Reply from the clinic

Kim Dental Clinic is grateful for your feedback. The journey of overcoming difficulties and the dedication of Dr. Nguyen Huu Nam are the foundation for Kim Dental Clinic's sustainable development, always … More

Sơn Nguyễn submitted to SmileJet 5.0 out of 5
It is known that Kim Dental Labo factory meets international standards, strictly inspecting each porcelain tooth. Unlike my old place, which only uses porcelain from unknown sources.
Reply from the clinic

Kim Dental Clinic is grateful for your time and feedback. Owning our own internationally certified dental laboratory allows Kim Dental Clinic to strictly control the quality of each individual dental crown – from the … More

Nam Le thi submitted to SmileJet 5.0 out of 5
I had my teeth done elsewhere, and after a few years, I noticed bad breath and realized that the dental crowns contained chemicals that hadn't been properly treated. NTT let me see their lab firsthand, which made me feel much more at ease.
Reply from the clinic

Kim Dental Clinic sincerely thanks you for your trust and for sharing your valuable experience. … More

Kiểm Dương submitted to SmileJet 5.0 out of 5
I had my implant done at NTT, and the doctor showed me my 3D positioning guide after it was finished, which was a very valuable "medical proof."
Reply from the clinic

Thank you for your trust and for sharing your feedback! At Kim Dental, the implant placement procedure is performed with a safe and … More

Vui Tống submitted to SmileJet 5.0 out of 5
The ERP system here helps me schedule, track progress, and remind me to come back for check-ups – without fear of missing any information.
Reply from the clinic

Thank you for sharing your feedback! Kim Dental Clinic received the Vietnam Medical Achievement Award 2024 for its smart healthcare project – facilitating easy monitoring of oral health. Along with … More

Thành sơn Lê submitted to SmileJet 5.0 out of 5
Patients who come here don't need to expect the doctor to be "ethical." Seeing the sterile environment, the laboratory, the materials – everything transparent – ​​is what gives them long-term peace of mind.

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