Patients
Reviews of Nha Khoa Kim.
Ho Chi Minh City, Vietnam. 237 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.1 out of 10
Overall score
Nha Khoa Kim (Phan Van Tri) is a branch of a large Vietnamese chain with genuine chain-level credentials including ISO 9001:2015, Straumann and Invisalign Black Diamond status. However, the review pool shows strong manipulation signals with 49 of 50 five-star scripted reviews and zero verified submissions, plus one independently verified complaint documenting aggressive upselling and refund refusal. The Go Vap location and absence of English-language or tourist infrastructure make this branch poorly suited for dental tourists.
Authenticity
4/10Baseline 6: established chain, ISO/GCR claimed, real brand. -2 manipulation: 49/50 five-star, 0 verified, scripted themes, one WhatClinic verified review documents upsell/refund refusal. Final 4.
Treatment quality
6/10Baseline 7: Straumann, Invisalign Black Diamond, CBCT, X-Guide plausible for large chain. -1 review manipulation discount. One verified upsell/unnecessary treatment complaint. Final 6.
Cleanliness
7/10Baseline 7: ISO 9001:2015, 8-step sterilization, Class B autoclave, one-way flow documented. No JCI so no floor bump. Reviews scripted but sterilization claims consistent with chain standards. Final 7.
Team
5/10Baseline 6: founder Dr. Nguyen Huu Nam named, Black Diamond Invisalign status verifiable. No individual dentist credentials at this branch. -1 no branch-level named doctors. Final 5.
Price value
6/10Baseline 6: published price list (crowns 2.5M-10.5M VND, implants 17M-34M VND, braces 35M-121M VND). Mid-range for Vietnam. One complaint of upsell/refund refusal reduces value confidence. Final 6.
Tourist suitability
3/10Baseline 4: Go Vap District, not tourist area. No English support documented, no airport transfer, no international patient coordinator, no WhatsApp English booking evident. Final 3.
What comes up well
- 31-branch chain with ISO 9001:2015 and GCR certifications
- Invisalign Black Diamond status confirmed at 2024 Align SEA Forum
- Top-5 Straumann implant provider in Vietnam
- X-Guide robot navigation and CBCT imaging for implants
- Published price list with transparent VND pricing
Points to weigh
- 49/50 reviews are 5-star with scripted themes, 0 verified; strong manipulation signal
- Verified Australian patient (Dec 2025) reports upselling and refusal to refund unused procedure
- Go Vap branch has no documented English support or international patient services
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 237 reviews
The counselors provided thorough guidance, helping me understand my situation step by step and making me feel comfortable and not pressured.
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
The feeling of being respected and well cared for makes me want to come back.
I was impressed with the speed and professionalism of the team here.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and kind words about the Kim Dental team. Promptness and professionalism in service are always the criteria that Kim Dental Clinic strives for to provide the best experience for our valued customers. We look forward to seeing you again at your next visit!
I had my teeth whitened and the results were great without any sensitivity.
Reply from the clinic
Kim Dental Clinic is grateful for your time in providing feedback on your dental experience! Your satisfaction is the daily motivation for the doctors and staff at Kim Dental Clinic to continuously improve.
I had a filling done at a dental clinic on December 31st. During the procedure, I noticed that the dentist didn't handle my case well. He made several adjustments, but I still felt there was a problem with my tooth. However, the dentist couldn't pinpoint the issue and asked me to monitor it at home and return if it hurt. I did monitor it at home, and indeed, the problem with my tooth occurred. But…
Read the rest of this review
t because I felt the dentist's procedure wasn't good, I didn't dare go back for a check-up. I didn't want the situation to drag on, so today, February 1st, I went to another dental clinic for an examination. They said that my tooth's pulp is gradually deteriorating due to the shoddy filling, and they refused to continue my case. I placed my trust in KIM Dental Clinic, and now, what started as a filling has resulted in a tooth with damaged pulp. It seems that the quality promised by KIM Dental Clinic is different from the quality customers actually receive. I apologize if this review negatively impacts your clinic, but this is the truth I just had to write so you are aware of the situation. Thank you!
I'm pleased that the doctor didn't cause any pain and always reassured me throughout the treatment.
I had dental restoration done and the results looked more natural than I expected.
Reply from the clinic
Thank you so much for your 5-star rating for the clinic! Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve.
After the treatment, I received detailed instructions to help avoid pain and recover quickly.
The doctor gave me helpful advice to help me maintain a healthier smile.
Reply from the clinic
Response from the owner Edited 3 months agoThank you so much for your 5-star rating for the clinic! Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve.
Many thanks to Dr. An and his assistants. They were very dedicated and professional. Thank you to the security guard, for his polite greetings and for seeing us off... However, there is one thing that worries me: "The security guard's uniform was so old and wrinkled... it was terrible... (It was pitiful to see)... NK Kim should pay closer attention to this issue."
Excellent doctor. Highly skilled. He extracted four of my teeth in about 5 minutes 😂😂😂 …
The staff and doctor (An) were very enthusiastic and attentive.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and positive feedback. The enthusiasm of our doctors and the cheerful attitude of our staff are always what Kim Dental Clinic strives to maintain in order to provide the best experience for our valued customers. We are honored to serve you!
The dentist is so dedicated that I no longer worry about my dental problems.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and positive feedback. The enthusiasm and dedication of our doctors and the cheerful attitude of our staff are what Kim Dental Clinic strives to maintain in order to provide the best experience for our valued customers. We are honored to serve you!
What impressed me most was the doctor's dedicated explanation, which helped me understand the problem clearly.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for sharing your experience. We are delighted that our doctor provided such thorough and clear explanations, helping you understand and feel more at ease about your oral health. We look forward to continuing to accompany and care for your oral health!
The clinic space is comfortable and very pleasant to wait in.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your feedback. A comfortable and pleasant waiting space is always a priority at Kim Dental Clinic, ensuring you have a relaxing and reassuring experience. We look forward to welcoming and serving you again in your future visits.
The treatment procedures are all gentle, so I'm no longer afraid to go to the dentist.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. We strive to perform treatments gently, helping you feel comfortable and eliminating your fear of visiting the dentist. We look forward to continuing to accompany you and care for your healthy and beautiful smile in the future.
The staff and doctors were very enthusiastic during the examination.
Reply from the clinic
Thank you for appreciating the dedicated support from the staff at Kim Dental Clinic! Kim Dental Clinic always strives to ensure that every patient feels welcomed, cared for, and treated with professionalism. We look forward to seeing you again for an even better experience on your next visit.
Follow-up appointments are now processed quickly, without the long waits we used to have.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your feedback. Providing quick follow-up appointments and minimizing waiting times is something Kim Dental Clinic always strives to improve to bring convenience and comfort to … More
After quickly shaving my teeth, I experienced bleeding between 6 PM and 10 PM.
Reply from the clinic
Kim Dental Clinic regrets your unsatisfactory experience and sincerely apologizes for the bleeding after your teeth cleaning. … More
The orthodontists here are very skilled, so I feel completely at ease entrusting my teeth to them.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your trust and kind words about our team of orthodontists. Your peace of mind is the driving force behind Kim Dental Clinic's team of … More
At every follow-up appointment, I received prompt and gentle support.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and feedback. We are delighted to know that you are satisfied with the prompt and gentle support during each follow-up visit, helping you feel comfortable and secure during … More
I had my wisdom tooth extracted without pain, and there was minimal swelling afterward because the dentist performed the procedure very skillfully.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and feedback. We are delighted to know that your wisdom tooth extraction was gentle, painless, … More
The staff were very attentive in reminding me of my scheduled check-ups, ensuring I never missed one.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and feedback. We are delighted to know that you are satisfied with our staff's thoughtful reminders for your regular check-ups, ensuring you never miss an appointment and … More
CAD/CAM technology allows for fast and precise porcelain veneer fabrication, resulting in natural-looking teeth.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and feedback 💙 We are delighted to know you are satisfied with our CAD/CAM technology: fast, accurate porcelain veneers with beautiful, natural-looking results. … More
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