Patients
Reviews of Nha Khoa Kim.
Ho Chi Minh City, Vietnam. 237 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.1 out of 10
Overall score
Nha Khoa Kim (Phan Van Tri) is a branch of a large Vietnamese chain with genuine chain-level credentials including ISO 9001:2015, Straumann and Invisalign Black Diamond status. However, the review pool shows strong manipulation signals with 49 of 50 five-star scripted reviews and zero verified submissions, plus one independently verified complaint documenting aggressive upselling and refund refusal. The Go Vap location and absence of English-language or tourist infrastructure make this branch poorly suited for dental tourists.
Authenticity
4/10Baseline 6: established chain, ISO/GCR claimed, real brand. -2 manipulation: 49/50 five-star, 0 verified, scripted themes, one WhatClinic verified review documents upsell/refund refusal. Final 4.
Treatment quality
6/10Baseline 7: Straumann, Invisalign Black Diamond, CBCT, X-Guide plausible for large chain. -1 review manipulation discount. One verified upsell/unnecessary treatment complaint. Final 6.
Cleanliness
7/10Baseline 7: ISO 9001:2015, 8-step sterilization, Class B autoclave, one-way flow documented. No JCI so no floor bump. Reviews scripted but sterilization claims consistent with chain standards. Final 7.
Team
5/10Baseline 6: founder Dr. Nguyen Huu Nam named, Black Diamond Invisalign status verifiable. No individual dentist credentials at this branch. -1 no branch-level named doctors. Final 5.
Price value
6/10Baseline 6: published price list (crowns 2.5M-10.5M VND, implants 17M-34M VND, braces 35M-121M VND). Mid-range for Vietnam. One complaint of upsell/refund refusal reduces value confidence. Final 6.
Tourist suitability
3/10Baseline 4: Go Vap District, not tourist area. No English support documented, no airport transfer, no international patient coordinator, no WhatsApp English booking evident. Final 3.
What comes up well
- 31-branch chain with ISO 9001:2015 and GCR certifications
- Invisalign Black Diamond status confirmed at 2024 Align SEA Forum
- Top-5 Straumann implant provider in Vietnam
- X-Guide robot navigation and CBCT imaging for implants
- Published price list with transparent VND pricing
Points to weigh
- 49/50 reviews are 5-star with scripted themes, 0 verified; strong manipulation signal
- Verified Australian patient (Dec 2025) reports upselling and refusal to refund unused procedure
- Go Vap branch has no documented English support or international patient services
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 237 reviews
I'm pleased that the cost was clearly and detailedly communicated before the service was performed.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and feedback. We are delighted to know that you are satisfied with the clear and detailed cost information provided before any service is performed, which helps you feel … More
The place is clean and nice, and the prices are reasonable.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your feedback. Kim Dental Clinic always strives to maintain a clean and beautiful facility at … More
The process of taking X-rays with a 3D Cone Beam machine is very fast, and the clear images help me understand the disease better.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. The use of the 3D Cone Beam scanner allows for quick and clear imaging, thereby assisting doctors in making accurate diagnoses and helping you easily understand … More
I had my teeth cleaned and it felt very comfortable, not as painful as I had feared.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. Kim Dental Clinic is pleased that the teeth cleaning procedure was comfortable … More
If minor adjustments are needed after the restoration, the clinic always provides prompt and attentive support free of charge.
Reply from the clinic
Kim Dental Clinic is grateful for your feedback and shared experiences. Kim Dental Clinic is delighted to know that you are satisfied with our prompt, … More
The Trios scanner helps to take accurate dental impressions, resulting in a snug fit for the crown, preventing gaps or discomfort while eating.
Reply from the clinic
Kim Dental Clinic is grateful for your detailed and positive feedback. The application of the Trios scanner in taking dental impressions increases … More
Communicate clearly and understandably with staff, avoiding jargon that might confuse those unfamiliar with dentistry.
Reply from the clinic
Kim Dental Clinic is grateful for your feedback. The staff at Kim Dental Clinic always strives to communicate clearly and … More
Routine dental check-ups are quick, provide clear results, and make it easier to monitor oral health.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your experience. Kim Dental Clinic always ensures that your routine check-up X-rays are taken … More
When minor adjustments are needed to porcelain veneers, the clinic provides quick assistance without any additional charges.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and for sharing your experience. Kim Dental Clinic always supports you with quick, dedicated, and transparent … More
After getting dental implants, my teeth are strong, I can chew comfortably, and I don't experience any prolonged sensitivity.
Reply from the clinic
Response from the owner Edited 4 months agoKim Dental Clinic is grateful for your feedback. Our dental implant service at Kim Dental Clinic helps restore the strength of … More
The porcelain veneer procedure was completed on schedule as planned, without any delays, so it didn't affect my work schedule.
Reply from the clinic
Kim Dental Clinic is grateful for your time and positive feedback. Completing your porcelain veneer treatment on schedule, without disrupting your plans, is part of Kim Dental Clinic's commitment to providing a convenient, … More
During orthodontic treatment, the technician will create the aligners precisely, and carefully explain how to wear and care for them so that the teeth move gently.
Reply from the clinic
Kim Dental Clinic is grateful for your positive feedback. During your orthodontic treatment at Kim Dental Clinic, the doctor directly … More
The reception staff enthusiastically guided us through the application process and helped us choose the right services without recommending unnecessary additional services.
Reply from the clinic
Kim Dental Clinic is grateful for your positive feedback. Our reception team at Kim Dental Clinic is always enthusiastic in guiding you … More
Teeth whitening here has noticeably brightened my teeth, giving them an even color without causing sensitivity like some other places I've tried.
Reply from the clinic
Kim Dental Clinic is grateful for your feedback. Kim Dental Clinic is delighted to know that teeth whitening at our clinic … More
I have experienced the services at Kim Phan Van Tri Dental Clinic and have been very satisfied from the moment I left until I left.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your trust and for choosing our services. … More
The receptionist with brown hair and glasses is very cute hehe
Reply from the clinic
Kim Dental Clinic thanks you for sharing your lovely experience! We are very happy that you feel that the staff, especially the receptionist, are friendly and cute, bringing a happy feeling when visiting Kim Dental Clinic. … More
15:00 on 8/11. The attitude of the consultants is too bad. 3 female employees talked and laughed at the customer when the customer wanted to use insurance.
Reply from the clinic
We apologize for your negative experience at Kim Dental Clinic. The clinic always wants all customers to be served wholeheartedly, professionally and transparently, regardless of payment method or insurance. Kim Dental Clinic takes note of … More
Kim Dental Clinic is so bad, the staff doesn't support or advise at all, the examination is not thorough, people have cavities but don't fill them and get other teeth done. They even blame the customers. They just apologize to get it over with. They lose money and get angry. Don't use the services here.
The dentist was gentle and the assistant was friendly during the teeth cleaning for the child, so the child wasn't worried.
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
Teeth whitening here is painless, teeth are naturally bright and even, the doctor also gives instructions on how to maintain the color
Reply from the clinic
Kim Dental Clinic thanks you for trusting and choosing our teeth whitening service. We are delighted with the results: brighter, more even, and natural-looking teeth without sensitivity. Thorough guidance on how to maintain the color is also crucial for preserving your radiant smile for a long time.
Personalized porcelain crowns, the doctor lets you approve your smile on the software before sending it to the Lab for fabrication
Reply from the clinic
Kim Dental Clinic thanks you for trusting and choosing our personalized porcelain veneer service. Allowing you to preview your smile on software before fabrication in the lab ensures the best possible results and maximum satisfaction. We are delighted to accompany you on your journey to creating the perfect smile!
Implant with R2 Gate software support, precise surgery, quick recovery
Reply from the clinic
Kim Dental Clinic thanks you for trusting and choosing our Implant services. The application of R2 Gate software helps to ensure high accuracy during the surgery, contributing to a faster and more effective recovery for our valued customers.
Scaling my child's teeth, the doctor chatted happily, the assistant explained so the child cooperated very well
Reply from the clinic
Kim Dental Clinic thanks you for trusting us to bring your children to our clinic. The cheerful communication of the doctor and the enthusiastic explanation from the assistant helped the children feel more comfortable and cooperative during the treatment. We are very happy to receive positive feedback from you!
The wisdom tooth extraction was quick and painless, and the doctor called to check on me very thoughtfully the next day.
Reply from the clinic
Kim Dental Clinic thanks you for trusting and choosing our wisdom tooth extraction service. We prioritize quick, gentle procedures and attentive post-treatment care to ensure your peace of mind and comfort. We are delighted to receive positive feedback from you!
Want the same for your own teeth? Send a photo and we will come back with a written quote from Nha Khoa Kim.
Ask on WhatsApp