Patients
Reviews of Nha Khoa Kim.
Ho Chi Minh City, Vietnam. 237 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.1 out of 10
Overall score
Nha Khoa Kim (Phan Van Tri) is a branch of a large Vietnamese chain with genuine chain-level credentials including ISO 9001:2015, Straumann and Invisalign Black Diamond status. However, the review pool shows strong manipulation signals with 49 of 50 five-star scripted reviews and zero verified submissions, plus one independently verified complaint documenting aggressive upselling and refund refusal. The Go Vap location and absence of English-language or tourist infrastructure make this branch poorly suited for dental tourists.
Authenticity
4/10Baseline 6: established chain, ISO/GCR claimed, real brand. -2 manipulation: 49/50 five-star, 0 verified, scripted themes, one WhatClinic verified review documents upsell/refund refusal. Final 4.
Treatment quality
6/10Baseline 7: Straumann, Invisalign Black Diamond, CBCT, X-Guide plausible for large chain. -1 review manipulation discount. One verified upsell/unnecessary treatment complaint. Final 6.
Cleanliness
7/10Baseline 7: ISO 9001:2015, 8-step sterilization, Class B autoclave, one-way flow documented. No JCI so no floor bump. Reviews scripted but sterilization claims consistent with chain standards. Final 7.
Team
5/10Baseline 6: founder Dr. Nguyen Huu Nam named, Black Diamond Invisalign status verifiable. No individual dentist credentials at this branch. -1 no branch-level named doctors. Final 5.
Price value
6/10Baseline 6: published price list (crowns 2.5M-10.5M VND, implants 17M-34M VND, braces 35M-121M VND). Mid-range for Vietnam. One complaint of upsell/refund refusal reduces value confidence. Final 6.
Tourist suitability
3/10Baseline 4: Go Vap District, not tourist area. No English support documented, no airport transfer, no international patient coordinator, no WhatsApp English booking evident. Final 3.
What comes up well
- 31-branch chain with ISO 9001:2015 and GCR certifications
- Invisalign Black Diamond status confirmed at 2024 Align SEA Forum
- Top-5 Straumann implant provider in Vietnam
- X-Guide robot navigation and CBCT imaging for implants
- Published price list with transparent VND pricing
Points to weigh
- 49/50 reviews are 5-star with scripted themes, 0 verified; strong manipulation signal
- Verified Australian patient (Dec 2025) reports upselling and refusal to refund unused procedure
- Go Vap branch has no documented English support or international patient services
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 237 reviews
The implants here come with personalized 3D positioning guides, and at the end of the procedure, I even received the guide back as proof of the process.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your feedback on our implant services. We are delighted to know that our implants utilize personalized 3D positioning guides, which enhance accuracy and effectiveness in each implant … More
My father's full-mouth implant surgery was reviewed by a panel of experts before the procedure; chewing results improved significantly.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your feedback on our full-arch implant service. We are delighted to know that your father's treatment plan was carefully reviewed by our expert panel before implementation, ensuring … More
The entire system uses synchronized scanning, eliminating the need to send plaster models externally; reducing risks and shortening dental treatment time.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your feedback on our treatment process. We are delighted to know that our entire system uses standardized scanning equipment, eliminating the need to send plaster models externally. This … More
Modern facilities, digital operations, sterile – transparent Labo; 5-star experience
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your wonderful feedback on our services. We are delighted to know that you were impressed with our modern facilities, digitalized operational processes, and the transparency in our … More
ERP and electronic medical records help me get checked faster, records are clear and easy to retrieve.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your feelings. We are pleased to know that the ERP system and electronic medical records help you to see a doctor faster, with records stored clearly and easily retrieved. This not only … More
Wisdom tooth extraction only took a few minutes, was comfortable with anesthesia, and didn't cause as much swelling or pain as I feared.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your experience with wisdom tooth extraction. We are pleased to know that the wisdom tooth extraction only took a few minutes and you felt comfortable thanks to the thorough anesthesia. … More
The one-way sterilization room operates continuously, I can clearly see the 8 processing steps; each package of instruments has a date and time stamp for tracing.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your feelings about the sterilization process. We are pleased to know that the one-way sterilization room operates continuously and clearly shows each step of the process. Each package … More
Transparent orthodontic treatment plan: Cone Beam images, bite measurements, clear prognosis of treatment time and cost, all recorded in electronic medical records for easy tracking.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your feedback on the orthodontic treatment process. We are delighted to know that the treatment plan was presented transparently, from Cone Beam images and bite measurements to a clear … More
The braces are tightened with moderate force, only a little sore at night; eating and drinking is fine, the doctor carefully instructed on how to clean and change the elastics.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your experience. We are very happy to know that the tightening force of the braces is moderate, helping to feel a slight soreness at night without causing discomfort. We are also very … More
I like how Kim is transparent: has Temasek investors, collaborates with Harvard and wins Smart Healthcare 2024 award, every process has data attached
Reply from the clinic
Kim Dental would like to thank you for sharing your very positive feelings. We are pleased to know that you are impressed with the transparency at Kim Dental, from the support of investor Temasek, cooperation with Harvard, to winning the … More
Price list clearly explains each option, invoice with transparent tax; no surprises
Reply from the clinic
We are pleased to know that the pricing here is clearly explained for each option, and the invoice includes taxes transparently, with no unexpected charges. This gives you complete peace of mind and confidence when deciding on treatment. … More
I know Kim Dental Clinic has Temasek investors and Harvard cooperation; but what I see directly is that they are transparent from sterilization to Labo
Reply from the clinic
Although Kim Dental is proud to have the support of prestigious investors such as Temasek and cooperation with Harvard, the most important thing for you is the transparency in the process from sterilization to Labo. This is Kim Dental's … More
My father is old, his blood pressure was measured, he was asked about his underlying health before treatment; the chair lifts and lowers smoothly, and he doesn't get tired when going up and down.
Reply from the clinic
We are delighted to know that your father had his blood pressure measured and underlying health conditions thoroughly checked before treatment, ensuring absolute safety throughout the process. The comfortable height-adjustable chair also … More
Sometimes there are many customers so the wait is a bit long, but in return, there is a complete step-by-step process of handling tools for each person; I think it's worth the wait.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your sincere experience. Although there were times when it was crowded and the waiting time was a bit long, we are happy to know that you felt that the thorough and thorough step-by-step … More
Digital technology, in-house lab, transparent sterilization process and good after-sales care, I rate 5 stars
Reply from the clinic
Kim Dental Clinic would like to thank you very much for sharing your wonderful review! We are delighted to know that our modern digital technology, in-house laboratory, transparent sterilization procedures, and after-sales service have all … More
After 6 months of braces, the profile photo shows that the teeth are aligned, the bite has improved; eating is more comfortable than I thought.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your feelings after 6 months of braces. We are very happy to know that the photo profile shows that the teeth are aligned and the bite has improved significantly. In particular, the … More
Difficult cases are reviewed by a panel of experts; after hearing the risk analysis and proposed solutions, they are found to be very convincing.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your feelings about the treatment process. We are pleased to know that difficult cases are always carefully reviewed by the professional council before being performed. Listening to … More
The transplant area has a clean room and standard procedures; after surgery, patients are called to inquire about their health and scheduled follow-up appointments on time, so recovery is quite quick.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your feedback on our implant services. We are pleased to know that the implant area is equipped with a clean room and the procedures are carried out according to standard protocols, … More
Braces for teenagers: the doctor is friendly and motivates regularly; each visit includes a thorough bite check and cleaning.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your wonderful experience with your child's orthodontic treatment. We are delighted to know that the doctor has built a close relationship with your child, providing regular … More
At the end of the implant procedure, I received the tray back as transparent proof of the process.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your feedback on our services. We are delighted to know that after the implant procedure, you received the splint as clear proof of the process, helping you feel more secure and … More
Difficult cases are approved by the expert council before implementation; I heard the risk-benefit analysis very convincingly.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your feedback on our treatment process. We are pleased to know that even the most challenging cases underwent pre-treatment planning by our expert panel, ensuring accuracy and … More
ERP coordinates chair - room - doctor so waiting time is reasonable; when you enter the shift, everything is ready.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your feedback on our services. We are delighted to know that our ERP system helps to efficiently coordinate chairs, rooms, and doctors, thereby shortening waiting times and ensuring … More
After getting veneers, I got to try wax-up right at the Labo. I could see my smile shape in advance, so I was very confident going into the session.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your wonderful experience with veneers. We are delighted to know that you felt more confident after trying on the wax-up in our lab, allowing you to see the shape of your smile before … More
The clinic is luxurious, clean, and equipped with modern facilities. The doctors are highly qualified, perform procedures gently, provide thorough consultations, and the process is painless. The staff are welcoming and enthusiastic, and the costs are clearly stated. I feel very reassured and satisfied.
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