Patients
Reviews of Nha Khoa Kim.
Ho Chi Minh City, Vietnam. 237 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.1 out of 10
Overall score
Nha Khoa Kim (Phan Van Tri) is a branch of a large Vietnamese chain with genuine chain-level credentials including ISO 9001:2015, Straumann and Invisalign Black Diamond status. However, the review pool shows strong manipulation signals with 49 of 50 five-star scripted reviews and zero verified submissions, plus one independently verified complaint documenting aggressive upselling and refund refusal. The Go Vap location and absence of English-language or tourist infrastructure make this branch poorly suited for dental tourists.
Authenticity
4/10Baseline 6: established chain, ISO/GCR claimed, real brand. -2 manipulation: 49/50 five-star, 0 verified, scripted themes, one WhatClinic verified review documents upsell/refund refusal. Final 4.
Treatment quality
6/10Baseline 7: Straumann, Invisalign Black Diamond, CBCT, X-Guide plausible for large chain. -1 review manipulation discount. One verified upsell/unnecessary treatment complaint. Final 6.
Cleanliness
7/10Baseline 7: ISO 9001:2015, 8-step sterilization, Class B autoclave, one-way flow documented. No JCI so no floor bump. Reviews scripted but sterilization claims consistent with chain standards. Final 7.
Team
5/10Baseline 6: founder Dr. Nguyen Huu Nam named, Black Diamond Invisalign status verifiable. No individual dentist credentials at this branch. -1 no branch-level named doctors. Final 5.
Price value
6/10Baseline 6: published price list (crowns 2.5M-10.5M VND, implants 17M-34M VND, braces 35M-121M VND). Mid-range for Vietnam. One complaint of upsell/refund refusal reduces value confidence. Final 6.
Tourist suitability
3/10Baseline 4: Go Vap District, not tourist area. No English support documented, no airport transfer, no international patient coordinator, no WhatsApp English booking evident. Final 3.
What comes up well
- 31-branch chain with ISO 9001:2015 and GCR certifications
- Invisalign Black Diamond status confirmed at 2024 Align SEA Forum
- Top-5 Straumann implant provider in Vietnam
- X-Guide robot navigation and CBCT imaging for implants
- Published price list with transparent VND pricing
Points to weigh
- 49/50 reviews are 5-star with scripted themes, 0 verified; strong manipulation signal
- Verified Australian patient (Dec 2025) reports upselling and refusal to refund unused procedure
- Go Vap branch has no documented English support or international patient services
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 237 reviews
My family gets regular dental work done here. The doctor remembers everyone and is very enthusiastic.
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
I've only had braces for 4 months, but my teeth have already moved noticeably. At each follow-up appointment, the doctor shows me comparison photos so I can see the progress at each stage.
Reply from the clinic
Thank you for your trust and for sharing your experience at Kim Dental Clinic! Orthodontic treatment is closely monitored with clear comparison images at each … More
I won a water flosser in the lucky draw, thank you Kim Dental Clinic!
Reply from the clinic
Thank you for participating in the lucky draw program at Kim Dental Clinic! We hope you will be satisfied and use our water flosser for more effective oral … More
Implant has Cone Beam CT taken before surgery, results are clearly displayed on the screen
Reply from the clinic
Your satisfaction is the daily motivation for the team of doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
Kim Dental Clinic not only provides beautiful teeth but also ensures transparency, safety, and deserves a 5-star rating.
Gen Z braces here suit youthful style, clear cost, no additional charges
Reply from the clinic
Kim Dental Clinic sincerely thanks you for trusting and choosing our orthodontic services for Gen Z. We prioritize a youthful style, clear and transparent pricing, and no hidden costs to ensure a comfortable and reliable experience for our valued customers. We look forward to continuing to accompany and serve you in your future visits.
My elderly mother went to the doctor, the doctor asked carefully about her underlying medical conditions and arranged a comfortable chair, my mother felt very secure.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for your trust and for sharing your experience. … More
Porcelain veneers look natural after completion, friends compliment your bright and harmonious smile
Reply from the clinic
Kim Dental Clinic is grateful for your time in leaving a 5-star review. Your trust is the driving force behind Kim Dental Clinic's team of doctors and staff continuously improving the quality of our services. … More
Porcelain veneer teeth look natural and harmonize well with the face; friends compliment them on how beautiful they are.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your experience with our porcelain veneer service. We are delighted to know that you are satisfied with the natural-looking results, which harmonize with your face, and that your friends … More
The clinic is spacious, clean, with comfortable waiting chairs, creating a pleasant atmosphere.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your feedback on our clinic space. We are delighted to know that our clinic is spacious, clean, with comfortable waiting chairs, and provides a pleasant atmosphere. We always strive to … More
I was surprised to learn that Kim Dental Clinic has its own ISO 13485 certified laboratory, so they don't have to send their work to external labs.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your experience. We are delighted to know that you were surprised and satisfied to learn that Kim Dental Clinic has its own ISO 13485-certified laboratory, which optimizes processes and … More
What I like most is the transparency when I get to see the sterile room and the Labo area with my own eyes.
Reply from the clinic
Kim Dental Clinic thanks you for taking the time to review your experience at the Dental Clinic! Your satisfaction is the daily motivation for the team of Doctors and staff at Kim Dental Clinic to become better and better.
Scaling teeth for baby, the doctor is gentle, the assistant is cheerful so the baby cooperates easily
Reply from the clinic
Kim Dental Clinic is grateful for your time in leaving a 5-star review. Your trust is the driving force behind the continuous improvement of our services by the doctors and staff at Kim Dental Clinic.
Implant is supported by X-Guide Robot, precise operation, after surgery, chewing like real teeth
Reply from the clinic
Kim Dental Clinic is grateful for your time in providing feedback on your dental experience! … More
When getting braces for my daughter, the doctor was gentle and patient, and she cooperated much better.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your experience with your daughter's orthodontic treatment. We are delighted to know that the doctor was gentle and patient, helping your child feel comfortable and cooperate much better … More
Each tray of utensils has a specific steaming time sticker, transparent and safe.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your experience with the service at Kim Dental Clinic. We are pleased to know that you feel secure with our safe and transparent process, especially the fact that each instrument tray … More
I was surprised to know that the system has its own international standard Labo, genuine imported ceramic blanks.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your feedback. We are delighted to know that you were impressed with Kim Dental Clinic's in-house, internationally standardized laboratory system, along with our genuine imported dental … More
The implant was first scanned with Cone Beam CT, and the doctor showed me detailed images of each tooth.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your experience with our implant service. We are delighted to know that before the implant procedure, you underwent a Cone Beam CT scan, and our doctor provided detailed images of each … More
Implant placement is performed with the assistance of Cone Beam CT and X-Guide robotics, resulting in a safe and quick surgery.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your experience with our implant surgery. We are delighted to know that your surgery was performed with the support of Cone Beam CT and X-Guide Robot, ensuring high accuracy and safety … More
The polite and enthusiastic security guard showed me where to park my car. When I entered the clinic, I saw the thoughtfulness from the door.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your experience. We are delighted to know that the security guard was always polite and helpful in directing you to the parking area, creating a welcoming feeling from the moment you … More
For personalized porcelain veneers, the dentist will carefully explain each tooth shape to help you choose your own style.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your experience with our porcelain veneer service. We are delighted to know that our dentist explained each tooth shape in detail, helping you choose the style that best suits you and … More
Stylish and youthful braces with clear pricing, suitable for Gen Z customers.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your feedback on our orthodontic services. We are delighted to know that our orthodontic treatment provides a youthful look, with clear and affordable costs suitable for Gen Z customers. … More
After 6 months of braces, there has been a clear change, the electronic records record each specific milestone.
Reply from the clinic
Kim Dental Clinic would like to thank you for sharing your experience with orthodontic services. We are pleased to know that after 6 months, you have seen a clear change and the electronic records save each specific milestone, helping to … More
Personalized porcelain crowns, the doctor lets you try many 3D tooth shapes, and finally choose the smile style you want
Reply from the clinic
We are pleased to know that you are satisfied with the personalized process, in which the doctor tries on many 3D teeth shapes to choose the smile that best suits your style. This is the goal of Kim Dental, helping each customer have the … More
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